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Jaguar Land Rover Bluff City
Memphis, TN
645 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 645 reviews
June 15, 2020
This was my first Land Rover purchase. Derrick was a fantastic salesman. I would definitely recommend him. He took great care of me and the purchase time was so quick. fantastic salesman. I would definitely recommend him. He took great care of me and the purchase time was so quick. More
by debi
Employees Worked With
June 11, 2020
My complaint about Jaguar Landrover Bluff City My complaint about Jaguar Landrover Bluff City dealership in Memphis tennessee. Address:6335 Wheel Cove Memphis, TN 38119 The service at Jaguar My complaint about Jaguar Landrover Bluff City dealership in Memphis tennessee. Address:6335 Wheel Cove Memphis, TN 38119 The service at Jaguar Landrover Bluff City dealership in Memphis Tennessee., is horrible from the G.M. who is always out of the office and so unconcern with the operation of this location that Jaguar car owners are driving 3-4 hours to have service redeem at a distant dealership. The mechanics are so lazy and inexperienced they can't fix or change oil without damaging your car, trust me I have witnessed it and you can also see the complaints filed on BBB.org website. Jaguar Landrover Bluff City dealership in Memphis Tennessee, had my Jaguar from May 14,2020 to June 11,2020 to fix transmission. The Jaguar was driven in and taken out a month later on a TOW truck from Jaguar Landrover Bluff City dealership in Memphis tennessee along with me paying $2068.00 for Jaguar Landrover Bluff City dealership in Memphis tennessee labor. On May 14, 2020 I drove my Jaguar xf premium-luxury into Jaguar Landrover Bluff City dealership in Memphis Tennessee with transmission issues. The Jaguar service tech informed me that my transmission had to be replaced. I gave them my warranty information, the service tech later informed me that the warranty company refused to cooperate with them because the Jaguar Landrover Bluff City dealership in Memphis, Tennessee, cannot give them the direct problem with the transmission. So I ( the jaguar car owner) purchased a transmission from a certified transmission dealer. The transmission arrived May 26,2020. On that day the service tech called me ( jaguar owner) about the transmission, because they were having other transmission from another car owner delivered to the shop, they didn't want to place the wrong transmission in. I called a week later getting updates on my car. I was informed that the transmission was good but needed a transmission pan because it got cracked, the cost was an additional $700. After the conversation i called 3 days later the car was good and being test driven. June 9, 2020 i decide to drive to Jaguar Landrover Bluff City dealership in Memphis tennessee, to check on car for service tech to tell me my car was not drivable and they believe the transmission no good, the jaguar been there a month to be TOW off Jaguar Landrover Bluff City dealership in Memphis tennessee lot and to pay for labor. How can Jaguar Landrover Bluff City dealership in Memphis tennessee, able to get away with stealing from their customers? How can Jaguar Landrover Bluff City dealership in Memphis tennessee have a car a month and Towed off it lot to be towed to another Jaguar dealership, and not feel shame or concern about it trust to the people. My suggestion is to hire people with integrity and passion for their customers., because your cars are as wonderful as the people who are representing them such as your workers. Love and Thank, my dream car experiencing shattered! More
by jones171034
Employees Worked With
supervisor Mark in service, David Frederick
June 11, 2020
My complaint about Jaguar Landrover Bluff City My complaint about Jaguar Landrover Bluff City dealership in Memphis tennessee. Address:6335 Wheel Cove Memphis, TN 38119 The service at Jaguar My complaint about Jaguar Landrover Bluff City dealership in Memphis tennessee. Address:6335 Wheel Cove Memphis, TN 38119 The service at Jaguar Landrover Bluff City dealership in Memphis Tennessee., is horrible from the G.M. who is always out of the office and so unconcern with the operation of this location that Jaguar car owners are driving 3-4 hours to have service redeem at a distant dealership. The mechanics are so lazy and inexperienced they can't fix or change oil without damaging your car, trust me I have witnessed it and you can also see the complaints filed on BBB.org website. Jaguar Landrover Bluff City dealership in Memphis Tennessee, had my Jaguar from May 14,2020 to June 11,2020 to fix transmission. The Jaguar was driven in and taken out a month later on a TOW truck from Jaguar Landrover Bluff City dealership in Memphis tennessee along with me paying $2068.00 for Jaguar Landrover Bluff City dealership in Memphis tennessee labor. On May 14, 2020 I drove my Jaguar xf premium-luxury into Jaguar Landrover Bluff City dealership in Memphis Tennessee with transmission issues. The Jaguar service tech informed me that my transmission had to be replaced. I gave them my warranty information, the service tech later informed me that the warranty company refused to cooperate with them because the Jaguar Landrover Bluff City dealership in Memphis, Tennessee, cannot give them the direct problem with the transmission. So I ( the jaguar car owner) purchased a transmission from a certified transmission dealer. The transmission arrived May 26,2020. On that day the service tech called me ( jaguar owner) about the transmission, because they were having other transmission from another car owner delivered to the shop, they didn't want to place the wrong transmission in. I called a week later getting updates on my car. I was informed that the transmission was good but needed a transmission pan because it got cracked, the cost was an additional $700. After the conversation i called 3 days later the car was good and being test driven. June 9, 2020 i decide to drive to Jaguar Landrover Bluff City dealership in Memphis tennessee, to check on car for service tech to tell me my car was not drivable and they believe the transmission no good, the jaguar been there a month to be TOW off Jaguar Landrover Bluff City dealership in Memphis tennessee lot and to pay for labor. How can Jaguar Landrover Bluff City dealership in Memphis tennessee, able to get away with stealing from their customers? How can Jaguar Landrover Bluff City dealership in Memphis tennessee have a car a month and Towed off it lot to be towed to another Jaguar dealership, and not feel shame or concern about it trust to the people. My suggestion is to hire people with integrity and passion for their customers., because your cars are as wonderful as the people who are representing them such as your workers. Love and Thank, my dream car experiencing shattered! More
by Danielle171034
Employees Worked With
Other Employees :
Supervisor Mark, Mike Johnson, Chad Henze, David Frederick, Jeff Pohlman
June 10, 2020
Great customer service! The staff were really informative. The work done on my vehice was prompt. I have not had anymore issues out of my vehicle. informative. The work done on my vehice was prompt. I have not had anymore issues out of my vehicle. More
by deedee060
Employees Worked With
May 30, 2020
Have used Bluff City Jaguar for 30+ years - leased and purchased Cars from Mike Golladay - always Professional, Helpful, Knowledgeable and Friendly. First class dealership and personnel purchased Cars from Mike Golladay - always Professional, Helpful, Knowledgeable and Friendly. First class dealership and personnel More
by GENE2B
Verified CustomerEmployees Worked With
Mike Golladay
May 26, 2020
Enjoyable car buying experience. Seamless process and they catered to everything that I wanted and was looking for. I would recommend for anyone looking to buy a Land Rover and jaguar go no further than they catered to everything that I wanted and was looking for. I would recommend for anyone looking to buy a Land Rover and jaguar go no further than the Memphis area. Also I worked with Grant. Very good salesman and wise beyond his years. I’ll buy here again! More
by Hdsmith23vols
Employees Worked With
Grant Buchanan
May 19, 2020
Disappointed Dane was out on the day that I was scheduled to pick up my vehicle, David was cordial but not as friendly as the other service guys. He didn't inform Dane was out on the day that I was scheduled to pick up my vehicle, David was cordial but not as friendly as the other service guys. He didn't inform me of any services or test nor diagnostics that was performed on my vehicle. Nonetheless; it was the first time that I was disappointed with unfriendly service. However; Todd showed up with his usual bubbly personality and put a smile on my face! Thanks Todd! More
by cwilson9156
Employees Worked With
Other Employees :
Chad Henze, David Frederick
May 09, 2020
Great attention to customer service and education on vehicle operation. Quick response to questions. Dealership is comfortable, clean and welcoming. I really liked having vehicle indoors for customer r vehicle operation. Quick response to questions. Dealership is comfortable, clean and welcoming. I really liked having vehicle indoors for customer review of options and operation. More
by DANNETTE1
Employees Worked With
Mike Golladay, Dee Yoakum
May 08, 2020
Dane was great Our service with Dane was great! He is a good listener. Kept us informed and vehicle was ready when promised. We will request him again. Our service with Dane was great! He is a good listener. Kept us informed and vehicle was ready when promised. We will request him again. More
by Charmin
Employees Worked With
May 05, 2020
Before my shop here, I was skeptic due to a few reviews I had previously seen but after speaking with Jason in sales and Dee in finance, I couldn’t be happier with choosing Memphis over trying to go with Atl had previously seen but after speaking with Jason in sales and Dee in finance, I couldn’t be happier with choosing Memphis over trying to go with Atlanta. Thank you guys for being patient and working with me on my brand new Range Rover Evoque! More
by Raynitao823
