Jaguar Land Rover Charlotte

Jaguar Land Rover Charlotte has the worst service in the industry. They are a bunch of crooks running the shop. My brand new Velar was in for FIVE months with them for a "Check-Engine" light on issue. 1. They could not fix the issue 2. They never bothered to communicate and update as to what was the issue. 3. Only after I reached out to them did they provide me with a status - and that was "We are working on it" 4. When I did receive the vehicle back, the invoice just indicates that everything was performed on the last day the vehicle was delivered back to me. Do not buy any Range Rover - their electronics are bad, and they do NOT know how to service them. Also, JLR Charlotte has the worst customer service.

Neil sold us our Range Rover. He convinced us to come up from Atlanta Georgia. He had exactly what we wanted, and he made the process convenient. We drove up and we were out within an hour. Thank you Neil for all your hard work. Thank you Jaguar Land Rover Charlotte.

Just bought a jaguar fpace from Neil. We were just looking. He was so excited about his brand and what they have done, it rubbed off on me. And now I. Love my new Fpace.

Thanks neil for my 3rd jag. I currently have the only2021 xf around. Went from the fpace to the xf and cant be happier. will be back again for the 4th.

Bought a defender from neal. My favorite person! Thanks man! Ill be back! I will be buying the 8cyl next. Just cant wait for it to come out.

I bumped into whim Neil while my car was in service, he sold me another one. I love my new rover. Thank you again neil!

I bought two vehicles from Neil Persad Makes it simple Every time. Thanks for your expertise. And thank you Jaguar Land Rover Charlotte. Thanks again Neil!

I wasn’t sure what I wanted at the store, but I knew it was a jaguar. Neil landed me on the right vehicle and I’m so happy with my epace

Service lacks attention to detail and they don't stand behind it. Excuses. Had to bring it back to repair the repair. They also cut my leather seats. Service Manager Brad D blamed it on the cow! Yes, the cow had bad skin. Just coincidence that it occurred in exact same area as the repair. Avoid JLR Charlotte - Avoid Jaguars and Land Rovers all together. Bad combo to have vehicles with low production quality and then need to rely on low quality service. Sort these reviews to see that Service is consistently low. Sales is doing their job well and apparently few see it coming :)

My wife praised The sales person that worked with her one day. Unfortunately we purchased elsewhere, because the inventory was low. I came back in a week and purchased another range rover from Neil who helped my wife. She couldn’t stop praising him for everything that he had done. He is definitely a professional.