I wanted to send you a note thanking you and Scott Trentman for the through service work that you did recently on my 2006 LR3. I am so pleased with how it now handles. As you know, there were several issues with steering and drifting while driving. You listened to my complaints, and diagnosed the steering issue before we even began work. You also listened to me when I was explaining the drifting or wandering issues, and helped determine that these were unrelated to the steering issue. Scott did an excellent job of thoroughly inspecting the vehicle, and listing all the other open issues. I worked with you to address a plan for fixing the immediate necessary work, and plan for future repairs. Your efforts, along with Scott’s are helping me keep my LR3 investment on the road.
Thank you, and please pass my comments on to Scott. Hope to see you again on the next service visit to Jaguar Land Rover Cincinnati!
Dennis W. Spurgeon
Sent from my iPhone