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Jaguar Land Rover DFW - Service Center

DFW Airport, TX

2.0
20 Lifetime Reviews Review Dealership

20 Reviews of Jaguar Land Rover DFW - Service Center

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December 03, 2020

"Service fell short..I bought my 2014 RR Sport to replace..."

- robert.ramirez

Service fell short..I bought my 2014 RR Sport to replace the master windows switch ($650 to replace + Labor) and the Door panel was not even put back correctly...on picking up the vehicle I noticed the door loose and reached down and could put my hand between door and panel....then when I jiggled door slightly....I could hear a rattling...like a door clip fell down into the door....the technician didn't even look. Now every time I close the door...I hear it! Where is the pride in doing something right the first time....Sorry, but I won't be back!

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Recommend Dealer
No
Employees Worked With
Dec 04, 2020 -

Jaguar Land Rover DFW responded

Hi Robert, thank you for taking the time to write a review about your experience. Our goal is to ensure that everyone who visits us has an excellent experience from start to finish, so I am sorry to hear that was not the case. We value every client and I would appreciate the opportunity to discuss this further. Please contact me at your earliest convenience at social@parkplace.com and I would love to connect you with our Manager. Thank you!

Dec 16, 2020 -

robert.ramirez responded

I talked with the service manager and he reiterated that this never happens, the technician has worked for a long time with them, nobody ever has reported this. There was never an offer to bring it back and we would take a look...I understand that there are things a technician looks for, if I bought in the vehicle for new tires, I would expect the tech to point out that my brake line where worn or the bushings needed replacing...I would welcome that. But in this case, not even ensuring that nothing else was loose, that even the door was set in place before giving it back to the customer...that to me is unexpectable. I was offered to bring it back by service rep....but that was going to cost me $$$.

July 08, 2020

"Horrible I dropped my car off for service they ruined my..."

- dpernell21

Horrible I dropped my car off for service they ruined my air vent on the dashboard. My lawyer called and all of sudden the camera stopped. They had the nerve to want to charge me $500 for their error, which no one took blame or apologized. I would never ever come here.

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Recommend Dealer
No
Employees Worked With
Jul 08, 2020 -

Jaguar Land Rover DFW responded

Hello! I'm sorry to hear about this experience, and I'm hoping I could gather more information so I can dive in with our team on this. Would you mind sending your full name, phone number, and the date this service was scheduled? My email is social@parkplace.com. Thank you in advance, we appreciate it!

May 09, 2020

"Archie took care of business!"

- claytongibson

I purchased my first Jaguar XE from Jaguar DFW a few days back and stopped by to have a few minor items attended to with Service Associate Archie Gibbs. Archie was incredibly helpful and confidently handled my requests with a very professional attitude. I was kept informed of updates throughout the process and really appreciate how Archie took care of me. I have heard of Park Place service being exceptionally good, but even I was astonished by just how well Archie handled everything. Archie is a real compliment to Jaguar DFW. I look forward to passing on my thoughts to friends and family.

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Recommend Dealer
Yes
Employees Worked With
Archie Gibbs
February 14, 2020

"Service Techs smoking Cannabis in our car!"

- unhappy

We took our car in to be serviced at Park Place Jaguar a couple of weeks ago. Yesterday my son starts questioning me about how I feel about marijuana use. Apparently, he had found an empty container for a Cannabis cigar in his dad car. He assumed it was his dad’s. I later confirmed this was not his father’s. The last place this car was out of our possession was at Park Place for service. I dropped the car off for its service this time. I was surprised about how unprofessional this service center personal appeared. It now seems evident this dealership service center has a real culture issue. I am glad no one was hurt during their pot smoking joy ride in our F-Type convertible! We will not be using this service center again.

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Recommend Dealer
No
Employees Worked With
Mar 12, 2020 -

Jaguar Land Rover DFW responded

Hello! Thank you for sharing your concerns as I can understand that would alarming to find. After a discussion with our team, we are confident in our team's integrity during the service experience and assure you that this item in question was neither placed by one of our team members nor did they joy-ride in the vehicle while in our possession for service. Thank you for sharing your concerns, and I do wish you the best of luck moving forward!

March 29, 2019

"TERRIBLE!!"

- MChasser

WORST SERVICE EVER!! If i could leave 0 stars i would!! READ THIS!! Took my Range Rover in to get serviced a few days ago.. I bought it back in December of 2018 and still have the warranty. They were wanting $150 JUST FOR THE TESTS!! Later that day they came back with $2500 of repairs and NONE of them were covered by the warranty. She said my manifold gasket needed replaced which is clearly covered by the warranty, but then came back and said it was something else. And then they said the manifold gasket needed to be replaced which is also on the warranty...then came back and said it was the intake manifold gasket and they are different things so it won't be covered. They are all complete lairs! They are in it just for the money... that's it!! Worst ever be going there again.

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Recommend Dealer
No
Employees Worked With
Randi Squier, Daniel Syvrud, Matt Woolsey
Apr 11, 2019 -

Jaguar Land Rover DFW responded

Hello, MChasser! Thank you for sharing your concerns with us; our team takes them very seriously and I assure you that your feedback reached our store's leadership. It is my understanding that our Service Director was able to connect with you to resolve the concerns,, so if there are any outstanding concerns, please feel free to reach out to him directly at ncarimi@parkplace.com. Thank you and I am eager to continue earning your trust back!

November 07, 2018

"Bad Customer "

- Trameka

I was referred to them by Autos of Dallas to get my light check....a nightmare for me when trying to call everybody to even get in touch with the one person I dropped my car off to.....after you drop your car off nothing is communicated on the phone everything in text....I called about 7 different people within a hour trying to contact one specific person..then to say they don’t have a intercom or page system to find that person..I would think all dealerships should have that....for this to be a luxury dealership you would think customer service would be a plus but terrible communication.

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Recommend Dealer
No
Employees Worked With
ParkPlace Social
Nov 12, 2018 -

Jaguar Land Rover DFW responded

Hello! Our Service Director, Andy, would love to hear your concerns in regards to any communication missteps so that we can assess and hopefully resolve your concerns. He can be reached directly via email at anoyes@parkplace.com. I apologize for any inconvenience experienced due to communication concerns and I appreciate you taking the time to let us know. Again, thank you; we are eager for the opportunity to address your concerns.

June 11, 2018

"Seriously????"

- Yvonne

This is the second Service appointment I’ve had at this dealership and both experiences were terrible. From the delivery of the vehicle to the pick up of the vehicle—-Not only did they lie on my paperwork and say that I declined service that was never even discussed with me then I asked to speak to the service manager and he leaves me standing there—- when I finally go in and speak with him he doesn’t offer me a business card doesn’t behave like he cares at all. Let’s me leave upset without even trying to do anything to fix it. It is really sad that I in the future will have to drive to Dallas in order to receive the level of service that I have come to expect with the Land Rover/Jaguar brand, I should be able to walk into any Jaguar dealership and feel that sale level of service. Today I felt like I just left a Ford dealership... run of the mill. I suggest you send your staff over to Dallas for some training.

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Recommend Dealer
No
Employees Worked With
Shawn Miller, Dwayne, service Manager, outdoor crew that don’t seem to have a clew what they are doing!
Jun 20, 2018 -

Jaguar Land Rover DFW responded

Yvonne, I want to extend our sincerest apologies for our misstep and miscommunication on this experience. Kelly Harper, our Service Director, would like to connect with you regarding this experience and next steps so that we can resolve your concerns. If you have yet to be able to connect with him, please feel free to send a message to kharper@parkplace.com or by phone at 214-366-5828. Again, I am sincerely sorry and our team will use this as a learning and training opportunity to avoid a similar experience in the future.

March 28, 2018

"On their game"

- Johneric9

Stellar client experience. Everything was completed as agreed. Park Place is the best of the best, and that's what you get from them every time.

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Recommend Dealer
Yes
Employees Worked With
Daniel Alvarez
January 16, 2018

"Poor 1st experience with this service department. I miss my "

- Winterbrau

Wow! Owned a new Jaguar for 2-3 weeks. Having trouble with 1 tire going low.... is it the rim?.... the TPS sensor or best case simple “nail” in my tire. Well after making an appointment and unfortunately getting matched to “Josh” as my service manager it all went down hill from there. He immediately assumed I was inconveniencing him by being a customer that day. It was surely my fault... not his that I had a nail in my tire... therefore by own this car for 2 weeks I was fully subject to any and all tire repairs!!! HUH?? Dude I would have simply dropped by Discount Tore and not driven 40 mins from home in Frisco if this was going to be my first impression... after waiting patiently for 45 mins with my 3 year old in tow... when I asked can I get an update on timing?.... Josh arrogantly said ASAP! I do t know what world he’s from but ASAP is “NOT” an answer! When will the rocket launch? When will the plane take off? When will I get better?! ASAP just make yourself at home and keep your 3 year old entertained IS NOT AN ANSWER!! Don’t ask the manger to help. Duane, he’ll just sugarcoat it and push it back in you!! Bunch of poorly managed service professionals. As much as I love my Jaguar makes me miss my Previous Pat Lobb McKinney Toyota service experience... but I won’t mention any names!

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Recommend Dealer
No
Employees Worked With
Other Employees : Josh in Service, Duane Service ManGer
Jan 25, 2018 -

Jaguar Land Rover DFW responded

Chris, thank you for your feedback; we certainly do not want our clients to have a negative experience when servicing with us. I understand your frustrations, but we would appreciate the opportunity to delve into your concerns with you further. Kelly, our Service Director, has left two messages, over the past week. If you are interested in going into further detail with Kelly and discussing the possibility of a resolution, please feel free to contact him directly at kharper@parkplace.com or by phone at 214-366-5828.

September 08, 2017

"Don't recommend "

- Vbiondi

Don't recommend. My XKR it's been there for 21 days, they don't communicate properly, they seem unprofessional when speaking to me and seem careless about costumer service. Pathetic. Definitely not the service I expect from any dealership--speacially not Jaguar. I hope the service techs that are working on the car know what they doing otherwise this is a BBB claim in the making.

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Recommend Dealer
No
Employees Worked With
Duane
Sep 13, 2017 -

Jaguar Land Rover DFW responded

Hello! We apologize for the miscommunication regarding your vehicle. This is most certainly not the way we intend for our service experiences to go, so we sincerely apologize. Duane has reached out to you to see if there is anything further we can do in attempts to resolve this matter and provide you with a positive Park Place experience.

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