Jaguar Land Rover Hinsdale

A Dealership That Really Cares The purpose of this review is to share the exceptionally superior level of customer service I experienced at Land Rover Hinsdale, particularly by the The purpose of this review is to share the exceptionally superior level of customer service I experienced at Land Rover Hinsdale, particularly by the dealership’s Centre Manager, John LaRock. I am a new customer to Land Rover, buying my first Range Rover Evoque 2.5 years ago from Land Rover Hinsdale. I love the look of larger SUVs and the feeling of safety and security that comes with driving them. After owning my first model year Evoque for 2.5 years, I experienced 2 separate very unique issues that greatly impaired me being able to feel safe and secure in my vehicle. I had contacted a few lawyers and asked what my odds were of trying to argue the lemon law. Realistically, the lemon law is enforceable for only 1 year after you purchase a vehicle, so I was thinking that I would have an uphill battle dealing with Land Rover Hinsdale and be caught in an absolute nightmare trying to return, exchange, or ever just plead my case to the dealership. At the time, I was 4 months pregnant and dreaded the thought of having already existing health issues flare-up while trying to resolve this. One Saturday morning, my husband and I went in to talk to John LaRock, Centre Manager of Land Rover Hinsdale, and we could not have been more pleasantly surprised by his warm reception and genuine care and concern for what we had experienced. John had all my documentation ready, thoroughly reviewed all service orders before my arrival, and immediately delved into discussing the exact issues we experienced in greater detail than just what the service orders reflected. He wanted to have a complete understanding of the scenarios I experienced so he could speak to Land Rover Midwest on a very informed level pleading our case on our behalf. The issues I experienced were so unique that the dealership had not encountered them before and were in talks with the engineers from the Land Rover factory overseas. I was ready to just walk away from Land Rover all together, but meeting with John and hearing his genuine concern for us actually changed my mind. After speaking with him, I was comfortable enough with Land Rover the brand, but just was leery on a first a model year vehicle going forward. John had us test drive any pre-owned certified car we wanted all week, and he struck a deal with us that was too good to refuse. We ended up exchanging our 2012 Range Rover Evoque for a 2012 Range Rover Sport. John could have sold the car we ended up buying to another couple for much more than we purchased it at, but his desire to make this right with us overshadowed his desire to turn a profit for the dealership. I am happy to say that we have been driving the Range Rover Sport for 5 weeks now, and we absolutely love it!! Land Rover Hinsdale has made a loyal customer out of myself and my husband. We absolutely plan on continuing our relationship with them in the future and highly recommend Land Rover Hinsdale to anyone looking for a luxury SUV. The comfort and security of driving a SUV pales in comparison to the comfort and security of having a dealership show genuine concern for their customers. Thank you John and the entire Hinsdale Staff, especially Mike Ryan!!! Elizabeth and Brendan More

Incredible Customer Experience After purchasing many vehicles in my life, nothing was better than working with John LaRock at Bill Jacobs Land Rover in Hindsale. Incredible Custome After purchasing many vehicles in my life, nothing was better than working with John LaRock at Bill Jacobs Land Rover in Hindsale. Incredible Customer Experience! More

I had a very specific model, build spec and color of both paint and interior I wanted. Dan helped me locate cars matching my desired spec and matched prices from low priced east coast dealers. paint and interior I wanted. Dan helped me locate cars matching my desired spec and matched prices from low priced east coast dealers. More

The reason for my rating is the return of Mike Ryan to the Land Rover Dealer. Had it not been for Mike Ryan's return, I would never have purchased another vehicle from Jacob's Land Rover. Long time Rang the Land Rover Dealer. Had it not been for Mike Ryan's return, I would never have purchased another vehicle from Jacob's Land Rover. Long time Range Rover customer John Z More

I am brand new to the Land Rover brand. I couldn't have been more pleased on how I was treated though out the buying process. I was treated with respect and walked though the entire buying process. I have been more pleased on how I was treated though out the buying process. I was treated with respect and walked though the entire buying process. I would highly recommend buying a vehicle from this dealership. It was very clean and offeres all the amentities that one would want when pitching a new vehicle. I give this dealership and its employees a 5 star rating! Thanks for everything Tom E and Jeff K. I am sure you will see me as a repeat customer. More

Truly we stopped by the dealership just to test drive and see the car; it's location was convenient from work, but certainly not close to home. Shortly after meeting Dan Gallovitch and experiencing his prof see the car; it's location was convenient from work, but certainly not close to home. Shortly after meeting Dan Gallovitch and experiencing his professionalism, outstanding knowledge of the vehicle and ease to work with, we firmly decided that this would be where we purchased the car from. Then we met John Gavin in financing and the experience couldn't have gotten better. This team was not only professional and knowledgeable, but they certainly knew how to get things done. My experience with both of them left me more than confident that I'd have the same quality interactions with this dealership for all future needs with this car and any other vehicles we purchased with them. We will, no doubt, be purchasing from them again. More

Jeff has been a pleasure to work with. I have purchased 2-New Range Rovers from Jeff V. He has me as a customer for life!! I truly appreciate everything you guys have done for me! 2-New Range Rovers from Jeff V. He has me as a customer for life!! I truly appreciate everything you guys have done for me! More

Kind, friendly, attentive and genuinely helpful, Mr. Stallone welcomed my family to the dealership, helped us select a car tailored to our needs and walked us through all the various functions to safely Stallone welcomed my family to the dealership, helped us select a car tailored to our needs and walked us through all the various functions to safely drive off the lot in our new SUV with confidence and assurance that we had made the right choice re: dealership and model. Much appreciation also to John G. in Finance, Jeff K. Center Manager, and Joe R. in Service for making this a pleasant experience overall. Highly recommend the Hinsdale Land Rover team for your next car purchase! More