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Bill Jacobs Land Rover - Service Center

Hinsdale, IL

4.6
364 Reviews
Call Service Center (630) 659-1152

364 Reviews of Bill Jacobs Land Rover - Service Center

Sort by
August 18, 2024

I only take my truck to Hinsdale for service. The work is always outstanding and Joe Rosone is wonderful. More

by SUSANSWANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosone
Report | Print
Aug 19, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 18, 2024

I had a very pleasant experience servicing my Defender. Jawad Sayal was wonderful. I appreciated the video update of the service that was performed on my vehicle. More

by Karen Pileggi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Gallovitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey
Report | Print
Aug 23, 2024 -

Jaguar Land Rover Hinsdale responded

Hello Karen, we're happy you found our staff to be so supportive during your experience here at Jaguar Hinsdale Service. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 13, 2024

This is one of the worst dealers that I have ever dealt with from calling and talking to the finance manger to the service dept .. I will never go back there again More

by Drea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid, Joe
Report | Print
Aug 17, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (630) 325-9955 at your earliest convenience to discuss how we can turn your experience into a positive one.

August 13, 2024

You have great service and personal Lewis Santiago was excellent he kept me updated on the repairs and time More

by luislaw1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Santiago
Report | Print
Aug 17, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 17, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 11, 2024

Lack of communication between service agent and customer while car was in the shop for 2 days. More

by tottempu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Mashburn
Report | Print
Aug 15, 2024 -

Jaguar Land Rover Hinsdale responded

Hi there, I would like to get some more details about your experience with us. Please reach out to us at (630) 203-9772 so we may assist you in moving forward towards a resolution.

Aug 15, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (630) 325-9955.

Aug 15, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please reach out to us at (630) 325-9955 so we may assist you in moving forward towards a resolution.

August 11, 2024

Very good experience ! Raul helped with everything and did some extra mile job to get everything perfect ! Thank k you More

by gvasea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Service Advisor
Report | Print
Aug 15, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

August 10, 2024

Best customer service you can ask for. Always ready to help and easy to scheduale your service appointments. More

by Heba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronny Bataineh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dora Recendiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Zell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Jaguar Land Rover Hinsdale responded

Heba, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 09, 2024

The service from the team has always been above par. My vehicle has always been serviced in a timely manner. More

by DAVIDMJ1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Pesina
Report | Print
Aug 10, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 11, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 11, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2024

Great service. Mike informed me of the repairs that were needed and contacted me when they were done. He also answered all my questions. More

by Bfreeman30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mashburn
Report | Print
Aug 10, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 10, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 10, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2024

Excellent care for the client. Mike Mashburn has been exceptionally responsive to addresing my needs. More

by RUBYETD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 10, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Aug 10, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we're happy you found our staff to be so supportive during your experience here at Jaguar Hinsdale Service. We are always more than happy to assist you if anything else comes up. Take care!

Aug 10, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

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