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Bill Jacobs Land Rover - Service Center

Hinsdale, IL

4.6
364 Reviews
Call Service Center (630) 659-1152

364 Reviews of Bill Jacobs Land Rover - Service Center

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June 09, 2024

I had a great experience with Bill, who offered me my service options, and did not try to oversell me. The dealership also did a nice job washing the car, which was a great bonus. More

by kgflanagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill from Service
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Jun 12, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we're happy you found our staff to be so supportive during your experience here at Jaguar Hinsdale Service. We are always more than happy to assist you if anything else comes up. Take care!

Jun 12, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're happy you found our staff to be so supportive during your experience here at Land Rover Hinsdale. We are always more than happy to assist you if anything else comes up. Take care!

June 09, 2024

Overcharged parts by 40% over surrounding dealerships. Also told me I had to get reimbursed directly by warranty company. Warranty company said they prefer to pay dealer directly. More

by Me
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 24, 2024 -

Jaguar Land Rover Hinsdale responded

Hi Me, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

June 08, 2024

excellent customer service, Joe arado e is incredible. they take great care of me everytime More

by joesmythe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 09, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 08, 2024

Very nice place. People were nice. Could be better at communicating. I didnt hear anything for three days despite an appointment. An extra charge for Credit Cards More

by Don.ciancio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis
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Jun 09, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Here at Jaguar Hinsdale Service, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (630) 325-9955 to discuss ways we can better serve you in the future.

June 08, 2024

Had a great experience servicing my vehicle here. Would highly recommend servicing a vehicle here. More

by santipov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosone
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Jun 09, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2024

The service is good but expensive and the addition of a credit card fee is discouraging. More

by steldor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 07, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we appreciate your feedback! Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

June 05, 2024

Raul Pesina in the Service Department was attentive to provided excellent customer service. Would highly recommend. More

by adela5896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Pesina
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Jun 07, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, it's experiences like yours that really keep us motivated! Thanks again for the recommendation, and have an amazing day!

June 02, 2024

Have always trusted going to Land Rover Hinsdale and have always trusted joes opinion on service issues More

by Joe Regan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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June 02, 2024

Service rep has attitude problem and is more concerned to sell me services then he is about my issue with vehicle which under warranty More

by 75 buildings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronny Bataineh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Jaguar Land Rover Hinsdale responded

75 Buildings, we regret to hear that you had this experience with us. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (630) 325-9955 so we can work towards a solution. Thank you and have a great day.

June 01, 2024

This dealership is very accommodating and Joe Rosone and the rest of the service department provides exceptional service. More

by ERIC.BILENKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Gallovitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are so happy to read such a great review about Land Rover Hinsdale! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Land Rover Hinsdale!

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