Bill Jacobs Land Rover - Service Center

Horrible Service from a Former Loyal Customer I purchased a vehicle from this location along with an extended warranty. I contacted this dealership on/about December 13, 2023, to inform them that I purchased a vehicle from this location along with an extended warranty. I contacted this dealership on/about December 13, 2023, to inform them that I had sold the vehicle and needed to cancel my warranty. The paperwork was completed and sent. I contacted the warranty company around the first week of January 2024 and they informed me that the warranty was canceled, and that the dealership would be issuing me the refund. Fast forward to today, March 22, 2024, many calls, voicemails and email’s later, I still have yet to receive my refund and the truth about why it’s taking so long. It’s 3 months later and still nothing. I will no longer give this dealership my business and have decided to purchase my new vehicle from another dealership. Worst customer experience. More

Bill is has my account, and is always helpful and resy to give the best advice. give the best advice. More

The dealership continues to exceed my expectations. Raul is amazing…professional and transparent. This is Mr second visit for services and will be back…hopefully not too soon :) Raul is amazing…professional and transparent. This is Mr second visit for services and will be back…hopefully not too soon :) More

For Providing excellent service for auto repairs to ensure my safety on the road, to enhances my vehicle performance, and builds trust with customers, leading to long-term satisfaction and loyalty. He ensure my safety on the road, to enhances my vehicle performance, and builds trust with customers, leading to long-term satisfaction and loyalty. He is truly the best. More

Mike Mashburn is fantastic. He checked me in and out efficiently. He might be one of the most friendly and welcoming guys in service. The drop off and pick up was easy and in a He checked me in and out efficiently. He might be one of the most friendly and welcoming guys in service. The drop off and pick up was easy and in a clean space where I didn’t feel like I was in the service shop. Mike organized a loaner so I could take care of my appointments. More

The service provided by Jawad at Landrover Hinsdale was phenomenal. Very promt, detailed information on the service being done, as well answered all my questions to ensure I felt satisfied with leaving my phenomenal. Very promt, detailed information on the service being done, as well answered all my questions to ensure I felt satisfied with leaving my vehicle for service. Jawad went above and beyond during my 1st visit at the dealer and made sure I felt secure in my decision to have my vehicle serviced at Land Rover Hinsdale. Thank you Jawad, I will be back for all my service needs. More

Jawad Sayal was an amazing associate, very knowledgeable about repairs to cars and helpful with diagnostics. Customer service was excellent and technician diagnostics found an issue with a part I had fixed about repairs to cars and helpful with diagnostics. Customer service was excellent and technician diagnostics found an issue with a part I had fixed elsewhere. Repairs were made fast and correctly. More

Very clean, personable and customer forward. Highly recommended to local RR owners. Car was cleaned nicely. Highly recommended to local RR owners. Car was cleaned nicely. More

Raul in service is the reason I go here with all 4 of my Range Rovers! Range Rovers! More

I had multiple issues with my Land Rover Discovery Sports, and I am glad I took it to Land Rover Hinsdale. I got good service, and was treated with respect & care. They gave me a 2023 Defender as a l Sports, and I am glad I took it to Land Rover Hinsdale. I got good service, and was treated with respect & care. They gave me a 2023 Defender as a loaner to drive while my car was getting fixed. I like the constant updates you get from the text messages, and detailed estimates for you to review and approve. It keeps the servicing transparent. Being a LR, everything was expensive, but I think it was worth it. earlier, I got it serviced at a non Land Rover service station, and repairs were not completed properly, and issues resurfaced within an year. More