I had a terrible experience with Land Rover. On the middle console of the 2018 Range Rover sport there is a tray table. Unbeknownst to me, and probably everyone else, if you set anything resembling a credit card or driver’s license on it, it can easily slid behind the console and you will not be able to retrieve it. In order to retrieve anything that slides through, you have to remove the entire console, which Land Rover charged me $380 dollars to complete.
The most disheartening thing is that Land Rover is fully aware of this issue, as I was informed by the service department, and hasn’t done anything to rectify this problem. It is a real easy fix, which wouldn’t cost them much money at all.
This appears to be a grift to me, because the fix is so easy. Another disheartening thing that occurred is that I completed two surveys and requested Land Rover contact me and they have failed to do so.
This by no means is this looking out for the customer.