Jaguar Land Rover Manhattan

Purchased a Range Rover for well over six figures. Dealer refused to pay the $250 to deliver the car to my Hamptons home. Lost a customer for $250 refused to pay the $250 to deliver the car to my Hamptons home. Lost a customer for $250 More

I always wait for my car because I live so far. Karen I always wait for my car because I live so far. Karen and Ben helped me and my little one wanted to stay by Karen desk and she was so patient and did I always wait for my car because I live so far. Karen and Ben helped me and my little one wanted to stay by Karen desk and she was so patient and didn't mind the mess and noise he was making. It's also nice to see Ben is promoted to Service Manager More

Highly unresponsive to customer's needs. I tried to make arrangements to speak to someone in the service department, and was transferred to voicemail 5 times, after I was assured I would spea I tried to make arrangements to speak to someone in the service department, and was transferred to voicemail 5 times, after I was assured I would speak to someone. More

Worst Customer service possible would give a minus 10 review if possible - worst possible service in the industry - i am sure that KIA has better service - i am going to make it my m would give a minus 10 review if possible - worst possible service in the industry - i am sure that KIA has better service - i am going to make it my mission to point out that all the positive reviews are fake reviews as nobody has reviewed anything other than JLR of Manhattan - changing ownership has changed nothing other than spending money on getting fake reviews – my Range Rover Supercharged has 53,012 miles and the engine died due to the timing belts being off and they wanted $38,305.95 to repair – when Land Rover asked why I did not bring it in for regular maintenance service at JLR Manhattan – I told them for the obvious reasons they have the worst possible service in the industry! Shame on you Land Rover and Shame on you JLR Manhattan. We will expose you for what you are worth. More

Land Rover service is excellent thanks to Sean who is always there, car is always cleaned and on time as promised, highly recommend this dealership always there, car is always cleaned and on time as promised, highly recommend this dealership More

Manhattan Range Rover "ROCKS" Land Rover Manhattan “ROCKS”. I just picked up my new “Range Rover Sport” from Manhattan JLR. An incredible Dealership where I dealt with a know Land Rover Manhattan “ROCKS”. I just picked up my new “Range Rover Sport” from Manhattan JLR. An incredible Dealership where I dealt with a knowledgeable, honest and straight shooting salesperson Zhengiz “James” Zaku as well the “non-pushy” credit manager named James Lanzarone. .. That is, I started looking for a Range Rover Sport over 7 months ago. At the beginning of my search in February I visited several local Long Island Dealerships. There were no lease deals on the Sport to be given and I always left feeling the sales people were giving me a “ take it or leave it attitude.” I decided to turn to the internet and for 7 months I scoured the websites daily for promos from dealerships in Upstate New York, Massachusetts, Connecticut, New Jersey, Pennsylvania and even Maryland. However whenever I got a lead and called a dealership on a particular promo it seems the cars were either allegedly already sold or otherwise not available under the original terms of the promo. Worse yet if you deviated from the terms of the promo by adding mileage all bets were off. On most occasions I was advised that increasing mileage from say 5.000 to 15,000 a year would increase the monthly payment by well over $400 a month. In those cases it would have actually been cheaper for me to just to pay the excess mileage fee of $.30/ mile above the 5,000 yearly allowance. Thankfully in June I reluctantly placed a call and/or email inquiry to Land Rover Manhattan. Who would have thought that you could “get a deal in Manhattan”, the land of excess ??. Luckily however I was put in contact with “James” Zaku . He was honest and knowledgeable and a complete straight shooter. We were in constant contact for several months and he would advise me when to wait for a particular promo to come out. Moreover when he sent me a proposal which increased the promo mileage from 5,000 to 15,000 yearly miles it only raised the monthly payment by $113, a far cry from the additional $450 quotes I was getting elsewhere.. After searching for 7 months I knew my numbers so when Manhattan JLR posted a new promo in the beginning of August I viewed it on line, spoke with James, traveled into Manhattan to personally inspect the Vehicle and cut an incredible deal that day. The Credit Manager James Lanzarone was also honest and knowledgeable and did not try hard sell on any extras. I now have had my vehicle for 5 days and I owe it all to “James” Zaku and James Lanzarone who made a long arduous process painless. I highly recommend them both as being very honest and knowledgeable professionals with no “airs” about them.. So if you are in the market for any JLR product….. contact Manhattan Land Rover and ask for “James” Zaku sooner than later. Ron LaVita, Esq. . More

Worst customer and repair service ever Good luck trying to get a hold of anyone. We dropped our car for repair on 1st or June. They said someone will call back and give an estimate and time Good luck trying to get a hold of anyone. We dropped our car for repair on 1st or June. They said someone will call back and give an estimate and time frame. After calling 30-40 times someone called back and nothing was done for days and then they gave us 11000 bill for a 2000 job. In addition we didn’t get the car for over 40 days for a very minor work. In addition when we collected the car it was dirty. After speaking to manager he just said that the cars are in demand....this is worst dealership ever More

Great Service Department I called to make an appt with another dealership and I was told a date after my warranty expired and I explained to them I needed help now and they to I called to make an appt with another dealership and I was told a date after my warranty expired and I explained to them I needed help now and they told me they would fit me in if it was an emergency. I called and Karen picked up and she asked me to come in the next morning and also informed me she can wait for me that same day if I made it before 6:30pm, she will waited for me. I was able to fix my car under warranty and she won a loyal customer out of me. She made me feel my situation mattered and she was willing to help me regardless........ More

If you don’t purchase here they have no interest in you I took my Range Rover here less than 30 days after purchasing it from a different Jaguar Land Rover dealership. The first thing they did was look me u I took my Range Rover here less than 30 days after purchasing it from a different Jaguar Land Rover dealership. The first thing they did was look me up and down and ask me several times where I purchased the vehicle. I had all my paperwork and prof of sale plus my warranty information and they still weren’t eager to help me. They advised me to take it back to the dealership I purchased from. The worst part of all of this is I had to wait 3 weeks for this appointment for them to offer me no help! This is not my first luxury vehicle but this is the first time I have taken my vehicle to an actual dealer and they did not give the expected level of customer service one received with this kind of vehicle. They treated me as if I bought the car from a used car dealership on the side of the road! Not once did they offer me a loaner while they looked at it or even come out and physically look at what I was saying. I then drove 30 miles to the dealership that sold me the car that JLR Manhattan said would be able to look at it to find out their service department was closed! The irony is there was another couple there that had also been sent there by JLR Manhattan after refusing to look at their service needs for the same reason “we didn’t sell you the vehicle” Once I arrived at the dealership although the service department was closed heyvimmediately came out to see what I was speaking about. They put me in a loaner and kept the vehicle in the service department to get it looked at. I had heard JLR Manhattan could be discriminatory however I thought it would be more orevelabt in sales not servicing! I would never recommend anyone going to this dealership!!! More

Friendly dealership Jean-Paul Drouillard is my sales rep. He’s one of the most impressive sales person I’ve ever met. He knows what he’s talking about, any questions or c Jean-Paul Drouillard is my sales rep. He’s one of the most impressive sales person I’ve ever met. He knows what he’s talking about, any questions or concerns are met and answered. There a no pressure environment so there’s no one hounding you constantly. Jean Paul sat down with me and discussed all the aspects of leasing, which I wasn’t aware of and eased my concerns. Someone I will go back to. Jim Pizzo More