Jaguar Land Rover Manhattan

Service manager and the staff ( Karen Casado) were courteous and responsive. Kept me apprised of status and delivered my car to my garage when completed.

This place is misery at its finest. Nobody works, nobody help, nobody cares, starts with the GM Isaac. Clowns. DO NOT GO HERE FOR YOUR CAR!

Dealership is under very bad management. Employees don't know what other departments are doing. Full of false promises, dates and numbers. If you are buying a JLR you don't need to accept this bad service.

Extremely bad service.Staff were rude and very unprofessional. I scheduled a oil change 2weeks in advance.They assures mw the car would be ready in max 1.5hours.I called again the morning of the appointment to double check.I drove 1 hour to the appointment to be told the car had to stay 24hours for a oil change.They didn’t offer a loaner or were not apologetic in any way .

Unresponsive - do not go here. It will be a waste of your time. I recommend Larchmont. They actually answer the phone and provide a service.

jaguar f-pace service professional lairs telling stories about fires that cut their telephone service promise to call you back in a second nobody called! glazer,v., m.d.

worst dealt sales man on email ,I have no words to say to this sales man I dealt with was horrible. through email, that email didn't make me buy anything from this dealer ship, I brought my car on a higher price some where else.

The salesperson was borderline rude and showed no interest of selling anything. I don't want to put his name down given the situation the country is in. Don't want to hurt anyone's job security. He said he sold so many cars in last few days. That's likely the reason he acted that way. We stepped in the dealership with the intent to make a quick purchase as we need a car very soon. Immediately we felt the coldness, which really puzzled us. This shouldn't happen in any car dealership, let alone a so called luxury car dealership.

Purchased a Range Rover for well over six figures. Dealer refused to pay the $250 to deliver the car to my Hamptons home. Lost a customer for $250

I always wait for my car because I live so far. Karen and Ben helped me and my little one wanted to stay by Karen desk and she was so patient and didn't mind the mess and noise he was making. It's also nice to see Ben is promoted to Service Manager