Jaguar Land Rover Manhattan

Our experience purchasing a new 2023 Defender could not have been handled any better thanks to the honest professionalism of our salesman Jermaine Valesco. Due to supply chain issues the vehicle arrived ab have been handled any better thanks to the honest professionalism of our salesman Jermaine Valesco. Due to supply chain issues the vehicle arrived about 6 months past originally expected date. Jermaine always kept us informed and managed the need to extend our current Velar lease with no additional expenses incurred. This is our 3rd Land Rover purchased from Jermaine. Effortless car buying with a highly professional team at Land Rover Manhattan. Thanks Guys, see you on next purchase! Anna Burke More

If you ever need to get a Range Rover the best guy to deal with is Jermaine Velasco!!!!! He gives yoj personalized service from beginning to end and beyond. He is the best person in car sales I have bee deal with is Jermaine Velasco!!!!! He gives yoj personalized service from beginning to end and beyond. He is the best person in car sales I have been with. This guy is legit very helpful. Save your time and just look for Jermaine Velasco!!!!! More

Worst service + receptionists. will never come back here again. my car has been at their location for over a week, half the staff can’t locate my car. they hang up on your face, pr will never come back here again. my car has been at their location for over a week, half the staff can’t locate my car. they hang up on your face, promise a call back (which never comes by the way) and delay the pickup of your. also not even a loaner! have had no car for over a week. More

I purchased a certified pre-owned vehicle with a 6 year extended warranty with the option of buying an additional year. The contract I received shows in writing that my extended warranty expired April of 2 extended warranty with the option of buying an additional year. The contract I received shows in writing that my extended warranty expired April of 2022, although when i went in for service where there were issues with the vehicle costing over $2,000 i was told that the extended warranty loaded into the database was listed as expired as of April of 2021. My vehicle was not in service at the purchasing dealer, but the warranty states the vehicle can be serviced at any Land Rover dealer. When contacting Manhattan Land Rover I was told that the warranty was indeed expired even though I provided a copy of the contract which clearly states April 19, 2022. Manhattan Land Rover basically told me i would have to pull my car from the service department at the dealer where is was being serviced and to bring it to their service department where they POSSIBLY would see if they can internalize the cost. I proceeded to explain that service was already started and at that point was basically told too bad. More

Be careful with Land Rover. I'm very disappointed with Land Rover engine quality as my car's mileage is only 23,000 miles, and to be a serious broken suddenly, three months from I'm very disappointed with Land Rover engine quality as my car's mileage is only 23,000 miles, and to be a serious broken suddenly, three months from now, the manufacturer & dealer were not taken any action and not in responsibility. How's terrible? More

Bad service you will have very hard time to contact their advisor, after service if same issue happens again, no one will pick up your call, read more about them before making deal with them advisor, after service if same issue happens again, no one will pick up your call, read more about them before making deal with them More

If I can give zero stars I will I’ve never experienced anything worse then this deal ship. This crappy dealership never answers the phone and don’t ever come here you’re wasting all your money to get no a anything worse then this deal ship. This crappy dealership never answers the phone and don’t ever come here you’re wasting all your money to get no answers and no call back avails this dealership and someone should have to shut down this place. More

These people are big time CROOKS and LIARS. Dropped off my car for the second time to get some faults corrected caused by JLD. Bill comes out to $6000+ again. Take note: These faults made by the JLD. My ho my car for the second time to get some faults corrected caused by JLD. Bill comes out to $6000+ again. Take note: These faults made by the JLD. My hood wouldnt shut. My booster brakes busted, my keys arent working, driver side windows main switch not working. JLD had my car for more than 4 months!!!! NOTHING WAS done!!! Called to get an update and got a text from JAY with a new bill!!!! additional faults had been added!!! Now i have to change my battery?!?!?! now i need a mirror assembly!?!?! Got fed up!!! Jay text me when i want my car back. Got my car back and literally simple faults werent done! not a single thing that they broke! Then come to find out they broke my side mirror and wanted me to xxxxen pay for it!!!!??!!! ARE YOU xxxxING KIDDING ME?!?!?! PLEASE PEOPLE DONT EVER GET YOUR CAR FIXED AT THIS PLACE COZ THEY WILL DRAIN YOUR BANK!!! AND THE WORST xxxx IS THEY DID THE FAULTS AND THEY WANT YOU TO PAY FOR IT!!!! AND IF YOU GOT SOMEONE TO HELP WITH YOUR CAR PLEASE WALK AWAY IF YOU GOT JAIRON OR JAY COZ HES NO HELP WILL NEVER UPDATE YOU FOR ANYTHING UNLESS ITS TIME FOR NEW BILL THAT THEY BROKE AND WANTS YOU TO PAY FOR IT!!! IF THERE A ZERO STAR HERE THAT I COULD CHOOSE I WOULD GIVE THEM NEGATIVE 00000000!!!!! THATS HOW WORST THEIR SERVICE IS!!! More

Run away. My Range Rover has been back 8 times over 3 months to fix the HVAC. Still isn’t fixed. Today I was told the service manager would call me to give me a status update. No call. They never ca months to fix the HVAC. Still isn’t fixed. Today I was told the service manager would call me to give me a status update. No call. They never call or text to update you on the status of your vehicle. Comically awful service. Run…. More

The service of my Jaguar Fpace at Jaguar Manhatten is the worst experience I have ever encountered. I had 4 new tires, brakes, rotors, pads and windshield wipers replaced. This was a very expensive endeavor worst experience I have ever encountered. I had 4 new tires, brakes, rotors, pads and windshield wipers replaced. This was a very expensive endeavor but I trusted there service from previous experiences. When my car was returned to me, I was missing my weathertech trunk liner, Yetti cooler and snow brush. Ive been in contact with the service manager Ben and service rep Catherine. There has been no urgency or care to rectify my stolen property. The service department should be ashamed. Manhatten Jaguar and Land Rovers owners beware ! More