Jaguar Land Rover Manhattan

The service of my Jaguar Fpace at Jaguar Manhatten is the worst experience I have ever encountered. I had 4 new tires, brakes, rotors, pads and windshield wipers replaced. This was a very expensive endeavor worst experience I have ever encountered. I had 4 new tires, brakes, rotors, pads and windshield wipers replaced. This was a very expensive endeavor but I trusted there service from previous experiences. When my car was returned to me, I was missing my weathertech trunk liner, Yetti cooler and snow brush. Ive been in contact with the service manager Ben and service rep Catherine. There has been no urgency or care to rectify my stolen property. The service department should be ashamed. Manhatten Jaguar and Land Rovers owners beware ! More

APPALLING! I would have given no stars. The service reception department is not capable of the most basic functions - from ignoring requests to non-communication - while they did not address the proble reception department is not capable of the most basic functions - from ignoring requests to non-communication - while they did not address the problems I had. I didn't realize that a Range Rover sport would be so badly manufactured, and even less that their service would be so incompetent. More

It's never fun when something goes wrong with your car and you need to bring it in for service. So when it happens, you want the right people on your side. People who are as professional as they are p and you need to bring it in for service. So when it happens, you want the right people on your side. People who are as professional as they are pleasant to work with. People who have your back throughout the process. Marcelo Gloria over at Manhattan Land Rover is one such person. He was friendly, fair, and, without fail, genuinely ready to help, including giving me his personal cell number to call him directly with questions. He and his team — people like Catherine Vasquez and Slava (the most meticulous engineer I've ever had the pleasure to meet) and so many others — make the service department run like a well-oiled machine. They communicate what's happening so you're never guessing. And they are as accommodating as can be while you wait (they even offered me an office where I could work). It's clear they all take pride in what they do, going above and beyond to make their customers happy. Marcelo and his team are a big reason I will lease again with Manhattan Land Rover. They are the real deal — committed to making a real difference in turning what could be an inconvenient visit to the service department into a pleasurable experience. Thank you, Marcelo & team. Appreciate you all. Jerry Dugan More

Horrible service! Completely unhelpful. Won't answer phones, return calls or communicate. Each time I took my LR4 in for service they made mistakes and then refused to fix them. I am done using them. To phones, return calls or communicate. Each time I took my LR4 in for service they made mistakes and then refused to fix them. I am done using them. Totally incompetent! Don't go! More

Service manager and the staff ( Karen Casado) were courteous and responsive. Kept me apprised of status and delivered my car to my garage when completed. courteous and responsive. Kept me apprised of status and delivered my car to my garage when completed. More

This place is misery at its finest. Nobody works, nobody help, nobody cares, starts with the GM Isaac. Clowns. DO NOT GO HERE FOR YOUR CAR! help, nobody cares, starts with the GM Isaac. Clowns. DO NOT GO HERE FOR YOUR CAR! More

Dealership is under very bad management. Employees don't know what other departments are doing. Full of false promises, dates and numbers. If you are buying a JLR you don't need to accept this bad service. know what other departments are doing. Full of false promises, dates and numbers. If you are buying a JLR you don't need to accept this bad service. More

Extremely bad service.Staff were rude and very unprofessional. I scheduled a oil change 2weeks in advance.They assures mw the car would be ready in max 1.5hours.I called again the morning of the a unprofessional. I scheduled a oil change 2weeks in advance.They assures mw the car would be ready in max 1.5hours.I called again the morning of the appointment to double check.I drove 1 hour to the appointment to be told the car had to stay 24hours for a oil change.They didn’t offer a loaner or were not apologetic in any way . More

Unresponsive - do not go here. It will be a waste of your time. I recommend Larchmont. They actually answer the phone and provide a service. your time. I recommend Larchmont. They actually answer the phone and provide a service. More