Jaguar Land Rover Manhattan

If you don’t purchase here they have no interest in you I took my Range Rover here less than 30 days after purchasing it from a different Jaguar Land Rover dealership. The first thing they did was look me u I took my Range Rover here less than 30 days after purchasing it from a different Jaguar Land Rover dealership. The first thing they did was look me up and down and ask me several times where I purchased the vehicle. I had all my paperwork and prof of sale plus my warranty information and they still weren’t eager to help me. They advised me to take it back to the dealership I purchased from. The worst part of all of this is I had to wait 3 weeks for this appointment for them to offer me no help! This is not my first luxury vehicle but this is the first time I have taken my vehicle to an actual dealer and they did not give the expected level of customer service one received with this kind of vehicle. They treated me as if I bought the car from a used car dealership on the side of the road! Not once did they offer me a loaner while they looked at it or even come out and physically look at what I was saying. I then drove 30 miles to the dealership that sold me the car that JLR Manhattan said would be able to look at it to find out their service department was closed! The irony is there was another couple there that had also been sent there by JLR Manhattan after refusing to look at their service needs for the same reason “we didn’t sell you the vehicle” Once I arrived at the dealership although the service department was closed heyvimmediately came out to see what I was speaking about. They put me in a loaner and kept the vehicle in the service department to get it looked at. I had heard JLR Manhattan could be discriminatory however I thought it would be more orevelabt in sales not servicing! I would never recommend anyone going to this dealership!!! More

Friendly dealership Jean-Paul Drouillard is my sales rep. He’s one of the most impressive sales person I’ve ever met. He knows what he’s talking about, any questions or c Jean-Paul Drouillard is my sales rep. He’s one of the most impressive sales person I’ve ever met. He knows what he’s talking about, any questions or concerns are met and answered. There a no pressure environment so there’s no one hounding you constantly. Jean Paul sat down with me and discussed all the aspects of leasing, which I wasn’t aware of and eased my concerns. Someone I will go back to. Jim Pizzo More

Exceptional Experience Just purchased my second Jaguar from Jaguar of Manhattan. The entire staff is focused on the customer. They make the car buying experience easy, press Just purchased my second Jaguar from Jaguar of Manhattan. The entire staff is focused on the customer. They make the car buying experience easy, pressure-less, stress free and enjoyable. Thank you Jaguar of Manhattan. More

Great service I recently brought my Jaguar in for service and the team was fantastic. They quickly got my vehicle checked in and I was out doing my thing. They were I recently brought my Jaguar in for service and the team was fantastic. They quickly got my vehicle checked in and I was out doing my thing. They were prompt in getting the work done and when I arrived to pick it up the vehicle was waiting for me. I have purchased 2 Jaguars from Manhattan in the last 7 months, which were great experiences, but this was my first time in service and it was truly a great experience. More

Exceptional Experience We just picked up our brand new Land Rover from Robert Faraoni. We found the one we wanted online and called to get more information. Robert was extre We just picked up our brand new Land Rover from Robert Faraoni. We found the one we wanted online and called to get more information. Robert was extremely helpful and responsive. We made him an offer and it was accepted. We didn't have to haggle or go back and forth for days. It was all ridiculously simple and smooth. We feel like we got an excellent deal which makes the whole thing even better. The paperwork was sent over quickly and the deal was done within a day or so. We flew to NYC to pick it up and it was exactly as described, no hidden surprises. Everything was ready to go. This was by far the most pleasant car buying experience we have ever had. We will definitely be back in the future. If you want a great deal and excellent service ask for Robert. More

Easy and convenient Purchase a new RR. The team were professional and efficient. The process was completed within 2 days. Couldn’t be more helpful and make the experience Purchase a new RR. The team were professional and efficient. The process was completed within 2 days. Couldn’t be more helpful and make the experience of buying a new car easy. More

Don't get ripped off by this dealer Worst service, over priced and a total ripoff. Dropped the car off for some error message and they didn't bother doing what I asked. They wanted a $35 Worst service, over priced and a total ripoff. Dropped the car off for some error message and they didn't bother doing what I asked. They wanted a $3500 to replace a water pump, I was told that it requires 9 hours to do the work witch it is ridiculous. I was told that it was very difficult work to be done. I ended up buying all the parts that was needed to do the work, water pump, inlet pipe, two O ring gasket for less then $290 from a Range Rover dealer and got the work done by my self and toke me 2 hours to complet. I am not a mechanic but I do have some mechanical experience as I have worked on other cars. More

Third world countries provide better service The WORST service possible. This is my third experience with them. Dropped the F-Pace off for a scheduled service by 8 am. Was told service manager The WORST service possible. This is my third experience with them. Dropped the F-Pace off for a scheduled service by 8 am. Was told service manager would be in later and would call to confirm issues. 2 pm now and have called and left message for service manager - no call back. Called reception again who says I can only speak to service manager but she is busy. Can't even tell me if car is being worked on or if it will be ready by end of day. Last time it took 3 days for them to fix minor issues. Just after buying the car, had crazy smell of something burning making my family sick. They said "it must be some plastic wrap burning". Turns out - after googling "burning smell in F-Pace" - the internet is lit up with differential fluid leaks in new F-Pace's. Service advisor had no idea. Replaced the differential within 15 days of picking up new car. This service is the worst possible - third world countries provide better service - never again to this place!! All other reviews HAVE to be fake. More

Smooth Process Anthony Mckay Went to this dealership in August to purchase a Range Rover I had in mind with the color and accessories that I wanted included ..sale Anthony Mckay Went to this dealership in August to purchase a Range Rover I had in mind with the color and accessories that I wanted included ..sales rep.I was given was Jermaine Velasco Right from the start Jermaine listened to what I wanted and started the process .Once in dealership I saw another higher price Range Rover I was interested in but the Main thing was Jermaine wasn’t like a used car salesman trying to get me to get another higher price model with extra stuff I wasn’t sure about .He gave me the Pros and Cons of both vehicles and gave me the space to decide for myself without any pressure ..I am very HAPPY with my choice and already recommended him to one of my co-workers .. More

Steve Schneier Steven Schneier was my salesperson at Land Rover Manhattan. He was great to work with! My Range Rover HSE is exactly what I wanted. Very cool! We buil Steven Schneier was my salesperson at Land Rover Manhattan. He was great to work with! My Range Rover HSE is exactly what I wanted. Very cool! We built the car together. We negotiated a fair price and he delivered an awesome car. Steven took time to go though the rover w me after delivery and we set up to my specifications. I don’t write reviews often. But the experience here was excellent. I look forward to recommending Steven to my pals. 5 star experience. More