Jaguar Land Rover Minneapolis

Service visit We had our Range Rover in for service with a difficult to diagnose issue. Jerome made sure we were kept up to date on the progress the service dep We had our Range Rover in for service with a difficult to diagnose issue. Jerome made sure we were kept up to date on the progress the service department was making and that we had a great loaner vehicle to drive. Top notch customer service from Jerome and Land Rover for figuring out the issue and fixing it while under warranty. More

Great car buying experience We live in Florida and had only intended to look at cars and test drive them while we were in Minnesota for the summer. However, the quality service a We live in Florida and had only intended to look at cars and test drive them while we were in Minnesota for the summer. However, the quality service and willingness to work with us on the car we liked convinced that it was worth us to buy the car up here. We would highly recommend this dealership to anyone looking to buy a luxury vehicle. More

Tune up Had to take my car in last month for some ac issues, took longer than expected to get the car back but the service center wanted to make sure that the Had to take my car in last month for some ac issues, took longer than expected to get the car back but the service center wanted to make sure that the problem was taken care of. Jerome.bauer kept me updated on daily basis. I'm very satisfied with the service they provided and the way they kept in touch with us. Definitely highly recommend this place. Leta More

Thourough and professional Very thourough and very professional. Totally understanding and left us with piece of mind that our expensive suv was in good hands. Top notch servic Very thourough and very professional. Totally understanding and left us with piece of mind that our expensive suv was in good hands. Top notch service team for sure. More

Wonderful I did not have a strong trade in vehicle and the staff never made me feel that it was inadequate. Brendan was wonderful, he focused his time on educat I did not have a strong trade in vehicle and the staff never made me feel that it was inadequate. Brendan was wonderful, he focused his time on education and made sure i was comfortable with my purchase from beginning to end. The service department is friendly, Cornelius is the best!!! More

Sympathetic and Kind I’ve had my Velar for 2 1/2 months and had to bring my car in four times for problems. The service person I was assigned to was never there, but the o I’ve had my Velar for 2 1/2 months and had to bring my car in four times for problems. The service person I was assigned to was never there, but the others were very sympathetic and kind to me. I’ve not had problems for a month now and am loving my car again ((though still a little apprehensive that the same issues are going to happen again). More

Standard inspection under warranty Service center was courteous and explained all maintenance thoroughly. Reason for downgrade is due to them not going the extra mile. Rovers are higher Service center was courteous and explained all maintenance thoroughly. Reason for downgrade is due to them not going the extra mile. Rovers are higher end vehicles and thus I expect first-class customer service from start to finish. When I retrieved my vehicle there was a note that stated, "Do not wash." For the policy to ensure a customer does not get a car wash since they only performed maintenance at no-cost to the customer really irritated me. I have owned 4 Rovers over the past 14 years and noticed a continuing decline in customer service from multiple dealers. Rover dealers are losing their edge in customer care and this is another example. More

Possible Bad Luck They fixed a cracked pipe in the cooling system. 8 hours later I noticed more coolant leaking (turned out to be an unrelated part). Either the dea They fixed a cracked pipe in the cooling system. 8 hours later I noticed more coolant leaking (turned out to be an unrelated part). Either the dealership did a bad job of pressure testing, or I have xxxx luck. Vehicle is 5 years old, less than 50k miles More

Check engine light They always keep me informed and go out of their way to help! I love that you get a free loaner when you bring your vehicle in for service. They always keep me informed and go out of their way to help! I love that you get a free loaner when you bring your vehicle in for service. More

Patient and polite Branden was very patient with us while choosing our vehicle and answered all of our questions in a timely manner. Great customer service and an aweso Branden was very patient with us while choosing our vehicle and answered all of our questions in a timely manner. Great customer service and an awesome vehicle....... couldn't ask for more! More