Jaguar Land Rover Minneapolis

Adam Nelson is very service oriented. After our first routine maintenance service, I had a question about the invoice that my husband had brought home. I called Adam. He corrected the bill After our first routine maintenance service, I had a question about the invoice that my husband had brought home. I called Adam. He corrected the billing error, and he also helped me with a question about the windshield washer. Adam was very patient and thorough. More

trust I took a 4 year old XK to the Jag dealer's service to have a warranty repair done. The work was done perfectly! Picking it up, I was told that the oi I took a 4 year old XK to the Jag dealer's service to have a warranty repair done. The work was done perfectly! Picking it up, I was told that the oil was due for a change - something I hadn't planned to do at the dealership due to what I expected to be greater costs than what I would pay at another garage. I learned that afternoon that not only was the oil change less expensive than I thought, but possible to get done in just about 30 minutes before I needed to be somewhere else. What really surprised me -- I had used a loaner car while mine was being repaired. I had checked that car back into the dealership and thought I'd be stuck there while the oil was changed, but they let me jump back in the loaner, get a sandwich without another word! Trust - a 2-way thing! More

Great experience as always Had my car in today to have my winter tires put on. They took my car in at the appointed time and finished it when they said they would. Both Steve Had my car in today to have my winter tires put on. They took my car in at the appointed time and finished it when they said they would. Both Steve and the service tech alerted me to both the tire wear on my summer tires as well as the winter ones they were installing. I could work on my laptop while I waited which made the day very efficient. It was another great experience. More

Great service and Professional staff Adam Nelson as the service advisor listens to your concerns and then sets up the vehicle for service. They follow up with any concerns and you pick u Adam Nelson as the service advisor listens to your concerns and then sets up the vehicle for service. They follow up with any concerns and you pick up a nice clean vehicle indoors when you arrive back at the dealer. A very nice service area with excellent amenities. More

Andre did a great job again. Good job by a pro at service during a time of the year when they are very busy. Also they give me a very nice loaner which I enjoyed driving and impre Good job by a pro at service during a time of the year when they are very busy. Also they give me a very nice loaner which I enjoyed driving and impressing my friends . Nice group. More

Excellent Service Delivered Just had another scheduled service by Steve Palmer. Steve is "right on" when it comes to diagnosing the problem. Delivered as promised "on time" and Just had another scheduled service by Steve Palmer. Steve is "right on" when it comes to diagnosing the problem. Delivered as promised "on time" and at a fair price, too! More

Fantastic Buying Exerience One week ago I bought a new Range Rover Sport and worked with Lloyd and Milan. THe buying experience was terrific and both were great!! THey did One week ago I bought a new Range Rover Sport and worked with Lloyd and Milan. THe buying experience was terrific and both were great!! THey did a fantastic job of moving through the sames process smoothly and what a fantastic vehicle. Many thanks for the great job of working with us on this purhcase. David (Savage) More

Definitely would recommend I have only needed maintenance work on my car, but I have always appreciated the good service I have received. Service has been very good and complete I have only needed maintenance work on my car, but I have always appreciated the good service I have received. Service has been very good and completed in a timely manner. More

Let's be honest here!!! Brand new parts off My 2013 LR4 LUX and 2014 Range Rover SuperCharger disappeared in this dealership's possession. Both sets of frontal grills, side v Brand new parts off My 2013 LR4 LUX and 2014 Range Rover SuperCharger disappeared in this dealership's possession. Both sets of frontal grills, side vents/ moldings and frontal vents are unaccounted for by JLR Mpls. There is only one of three possibilities behind these missing parts. These parts were misplaced or sent back to Land Rover OEM for credit or restocked and resold by JLR Mpls. Either way I never received or was given the opportunity to retrieve My belongings. Even though Dean Greening and Greg Gagne initially told Me upon My purchases that JLR would store my "parts" in their warehouses as a courtesy to Me in relation to the fact that they offer this storage to all their customers. This is far from the truth. Even upon picking up both vehicles completed, My service tech Adam Nelson assured Me My "parts" were put in storage by the dealership. For thirty three months I was led to believe JLR Mpls' storage contained My accessories. November 4, 2015 I find out otherwise. Service could not locate everything left in their possession back in 2013 and 2014. All that which was accounted for was the two sets of wheels. Everything else for both vehicles are gone without a trace. At first Ryan Schilling My Service Tech looked and inquired about these missing parts and also stated that "I know you didn't receive these parts". I then spoke with Craig Grenig Sales Manager the same afternoon and he assured Me he would physically go open boxes to search for all these parts. November 10, 2015 Craig Grenig called Me and responded to my inquiry by insinuating with his statement "how do we know we didn't give you the parts" Instead of finding a satisfactory resolution by locating My accessories or replacing them this was the response I waited seven days for... After numerous phone messages to Dean Greening and Craig Grenig from LR corporate, management from the third party that installed the parts and myself with no response from them I did receive a call back. On November 16th I finally received a call from Ted Terp General Mgr of JLR Mpls only to have him reiterate that I had received the missing items and that there would be no compensation or mediation between his staff in question and Myself to resolve this issue. Rather that I should contact an attorney to speak with the dealer's attorney to take legal action... They cannot provide any documentation backing their claim of Me picking up or receiving all these items. I would have needed an additional vehicle or an open bed pick up truck or had to have strapped these items to the roof of the vehicles to haul all this stuff home. Outrageous Dissatisfied from a supposed premium dealership!!! More

service great help in recall, Jerome was great, had the recalls installed and also the film on the front of my vehicle replaced. great job, highly recomened great help in recall, Jerome was great, had the recalls installed and also the film on the front of my vehicle replaced. great job, highly recomened More