Jaguar Land Rover Minneapolis - Service Center

Job well done! Adam Nelson in service is always great! I’ve been going to him for years. He is always professional, fast, dependable and personable. He makes it real Adam Nelson in service is always great! I’ve been going to him for years. He is always professional, fast, dependable and personable. He makes it really easy to get service on my Range Rover. More

Pathetic Vehicle in shop for 1 month. Get it back and same issue. Mailed wrong parts, mailed broken parts and was told la d rover takes time to communicate wit Vehicle in shop for 1 month. Get it back and same issue. Mailed wrong parts, mailed broken parts and was told la d rover takes time to communicate with head office. They make it hard to want to purchase another Land Rover vehicle. More

Great service The Land Rover/Jaguar team treated me well and gave me a new auto to use during the appointment. I've used their service since 2013. The Land Rover/Jaguar team treated me well and gave me a new auto to use during the appointment. I've used their service since 2013. More

Awesome! Very accommodating, and professional. We will definitely be bringing our LR2 back when it needs service. They also had a great selection of “loaner” v Very accommodating, and professional. We will definitely be bringing our LR2 back when it needs service. They also had a great selection of “loaner” vehicles to offers. More

Repaired a battery problem The source of the failed battery was discovered and the battery and another part were replaced under warranty. They explained this to me and I was s The source of the failed battery was discovered and the battery and another part were replaced under warranty. They explained this to me and I was satisfied. More

Service visit We had our Range Rover in for service with a difficult to diagnose issue. Jerome made sure we were kept up to date on the progress the service dep We had our Range Rover in for service with a difficult to diagnose issue. Jerome made sure we were kept up to date on the progress the service department was making and that we had a great loaner vehicle to drive. Top notch customer service from Jerome and Land Rover for figuring out the issue and fixing it while under warranty. More

Tune up Had to take my car in last month for some ac issues, took longer than expected to get the car back but the service center wanted to make sure that the Had to take my car in last month for some ac issues, took longer than expected to get the car back but the service center wanted to make sure that the problem was taken care of. Jerome.bauer kept me updated on daily basis. I'm very satisfied with the service they provided and the way they kept in touch with us. Definitely highly recommend this place. Leta More

Thourough and professional Very thourough and very professional. Totally understanding and left us with piece of mind that our expensive suv was in good hands. Top notch servic Very thourough and very professional. Totally understanding and left us with piece of mind that our expensive suv was in good hands. Top notch service team for sure. More

Sympathetic and Kind I’ve had my Velar for 2 1/2 months and had to bring my car in four times for problems. The service person I was assigned to was never there, but the o I’ve had my Velar for 2 1/2 months and had to bring my car in four times for problems. The service person I was assigned to was never there, but the others were very sympathetic and kind to me. I’ve not had problems for a month now and am loving my car again ((though still a little apprehensive that the same issues are going to happen again). More

Standard inspection under warranty Service center was courteous and explained all maintenance thoroughly. Reason for downgrade is due to them not going the extra mile. Rovers are higher Service center was courteous and explained all maintenance thoroughly. Reason for downgrade is due to them not going the extra mile. Rovers are higher end vehicles and thus I expect first-class customer service from start to finish. When I retrieved my vehicle there was a note that stated, "Do not wash." For the policy to ensure a customer does not get a car wash since they only performed maintenance at no-cost to the customer really irritated me. I have owned 4 Rovers over the past 14 years and noticed a continuing decline in customer service from multiple dealers. Rover dealers are losing their edge in customer care and this is another example. More