Jaguar Land Rover Newport Beach

Service department is totally on the ball! I had my F type in for annual service, missed the 30 day window (my fault) and Luke Woodman went above and beyond to take care of my car. Needed some I had my F type in for annual service, missed the 30 day window (my fault) and Luke Woodman went above and beyond to take care of my car. Needed some minor wheel repair, Luke went to bat for me with the 3rd party warranty company and got me fixed up as good as new. Also, I bought my car from these guys because their sales department listens. I explained what I was looking for, they had it and made me a very fair deal with no hassle. My local dealership tried to force cars on me that they had on the lot, even after I specified exactly what I wanted. Not so at Newport. I asked, they delivered. I've bought a lot of cars over the years and I have never been treated better than here. Very pleased with these guys. More

Totally professional First, before I went to Newport Jaguar Land Rover, I had a number of conversations which gave me an indication what was available. I was impressed by First, before I went to Newport Jaguar Land Rover, I had a number of conversations which gave me an indication what was available. I was impressed by the politenesss and knowledge demonstrated on the phone. When I got to the dealership, I was shown a few cars which met my interest. Dave, the salesman, answered questions intelligently and patiently. A test drive ensued. The endless paper work went as efficiently and comfortably as possible, and the whole event took two and a half hours, which was much better than any previous purchase. I recommend this dealership without reservations. Arthur Z. More

Thank you NB Jaguar It has been a year since I leased my F-Type from NB Jag. The dealership is awsome, great environment, professional sales staff which is complimented It has been a year since I leased my F-Type from NB Jag. The dealership is awsome, great environment, professional sales staff which is complimented by caring staff in service department. Thank you Sean in Sales and Luke with Service. More

Sales and Encore Visit We bought a new Discovery here back on 2/2018 and was very pleased with the service from our sales guy , John Pham. He was very patient on our inquiri We bought a new Discovery here back on 2/2018 and was very pleased with the service from our sales guy , John Pham. He was very patient on our inquiries and was also very aggressive in getting us good financing on our loan. As well , with every new luxury car, the functions are beyond our knowledge. This dealer offered in house service where they had send Armando to our house. Armando was very detailed and had shown us all the ‘needed’ and useful features that were offered with this car. Up to now , if I have any questions on any of the functions, I would still text Armando and he would respond right away. Both of these gentlemen is part of what makes this dealer shine. More

First service experience with new Velar So helpful and accommodating! I had a quick service issue but was leaving town for a month. My service manager drove me to the airport in my car and s So helpful and accommodating! I had a quick service issue but was leaving town for a month. My service manager drove me to the airport in my car and stored it there inside for the month I was gone. When I came back my car was perfect! Fresh wash and ready to go! ***** More

Easy to deal with and working with Salesman Nate McLeod- My husband and I have been here many times but were pleasantly surprised at how easy this Range Rover sale was by dealing with salesman Nate Mcleod- My husband and I have been here many times but were pleasantly surprised at how easy this Range Rover sale was by dealing with salesman Nate Mcleod- We are looking forward to seeing him in a few months when we will be ready to buy a new Aston Martin DB11- More

Fantastic experience from start to finish! From sales, Lalit to manager Scott to finance, Sean- it could not have been better. Great customer service all the way thru the process. We bought a u From sales, Lalit to manager Scott to finance, Sean- it could not have been better. Great customer service all the way thru the process. We bought a used car but were treated like we bought the 200k car. They were friendly, patient and knowledgeable and made it fun. More

Wonderful Service Rep. It’s always been a pleasure to deal with Luke Woodman. He always remembers prior work being done or quoted upon, with a terrific friendly attitude. It’s always been a pleasure to deal with Luke Woodman. He always remembers prior work being done or quoted upon, with a terrific friendly attitude. He’s the Best and highly recommend him - takes really good care of “my baby”! More

I am always treated with care and respect, I have been servicing my cars at Jaguar Land Rover for over 10 years. I feel safe and confident that I will be taken care of. My service Rep Steve Cer I have been servicing my cars at Jaguar Land Rover for over 10 years. I feel safe and confident that I will be taken care of. My service Rep Steve Cervantes, is knowledgeable, efficient and honest. I always feel I am in good hands. More

Horrible customer service!! I wish I can give them zero stars for the horrible customer service they provided. I came in on a Saturday to lease a car and all sales people where t I wish I can give them zero stars for the horrible customer service they provided. I came in on a Saturday to lease a car and all sales people where too busy to help. I came back again the next day (Sunday) towards closing and there were at least 3-5 sales people that threw me around to each other because they didn’t want to help. If they took 1 minute out of their day to address me: they would’ve found out that I was dropped off via Uber there both days so I can drive my new car home. I will be going to Mission Viejo Land Rover tomorrow and lease from them. I’ve leased my last 2 range rovers from Mission Viejo and customer service was outstanding! Much better than what I’ve experienced here at Newport Beach! Not even ONE salesman wanted to address what I needed! More