!!! COVID-19 UPDATE !!!
I originally made an appointment on their website to get my car serviced on Saturday because my check engine light has been on for the past month. I have not been using my car much due to stay at home orders. I have not wanted to take my car to get serviced because I was unsure they were taking the right precautions.
When I got there, it was empty and the service manager, (I think Luke) stated that there must be a mistake because they are not able to check engine lights on the weekend. I brushed that inconvenience off and he said they will look at it on Monday. I said that was fine. During our talk, one of the service members came to talk to him (while I'm next to him) and was not wearing a mask.
On Monday, they called me telling me that there was a "gross rodent infestation" in my engine and it would be about $250 to clean one thing and $250 to clean another. So about $400-500. He told me that it was extremely disgusting, urine and feces and everything. He also stated that there was a smell coming from the AC and that there was a part needed to repair the engine. I told him I would call him back to let him know what I was going to do.
I consulted my father and he said that he would clean it for me instead of paying FIVE HUNDRED DOLLARS to clean the engine.
On Tuesday, I went to pick it up. I entered the service center and the workers were not wearing their masks correctly. One person's mask was so big, it was falling down and exposing his whole mouth. Another woman removed her mask to talk to me then joked about not being able to understand people wearing a mask. I felt so uncomfortable because I have been being so cautious during this pandemic. I asked if they had replaced the part for the engine and how much it was and they were unable to tell me any information about what got worked on in my car. They had no idea.
I decided to wait outside after that because I noticed at least 2 service managers not wearing a mask at all. This is where I started to get angry because they were not taking our health into consideration. They did NOT make me feel safe or taken care of.
When I got my car, they had not installed Apple Car Play like I asked them to (I had gotten an email about a free update). The check engine light was off however so I was happy about that one thing.
When I got home, we opened the hood of the engine to clean the "rodent infestation." To my surprise, THERE WAS NO RODENT INFESTATION AT ALL. There were 5 tiny rat xxxxxxbut that was all. Are you telling me that they were going to charge me FIVE HUNDRED DOLLARS to clean that? There was NO rat infestation, no urine, no smell coming out of my AC. They completely lied and manipulated me. Clearly, they are desperate for money during this pandemic.
I would expect to get 5 star service if we are paying for such an expensive car. They did not take care of me, at all. They left me furious and disrespected. I can't believe they tried to scam me while at the same time, putting me at risk for coronavirus. Unbelievable.