I've owned a lot of cars (various brands) and been to a lot of service dealers, including 4 jaguars over the years. This place is, by far, the worst. Has taken a precipitous fall under David Elliott's poor management. Their P&Ls may look better, as this guy nickles and dimes everything but this comes at the expense of SERVICE and customer experience. He rushes to get cars in and out and harasses customers to fetch their cars without any consideration for their schedules but 2/4 times the work isn't done right and has to be redone (and redone). Three separate failed attempts to repair a major issue are frustrating enough without having to deal with smugness and wonky attitudes. YOU'RE NOT DOING ME A FAVOR, YOU'RE PAID TO FIX MFR DEFECTS. I've had every single service advisor here and they are all miserable to deal with except for Luke and Jason (this was not the case a few years ago). Stark difference compared to other luxury service dealers (I've been to them all). I'm sure I would get better service at riverside kia. It's a shame because everyone at the sales dealership is amazing. After-sales experience has completely ruined the brand for me.