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Jaguar Land Rover Richmond

Midlothian, VA

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37 Reviews

11670 Midlothian Tpk

Midlothian, VA

23113

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Showing 37 reviews

July 10, 2012

Perfect experience. Khalid is very knowledgable, he explained everything,answered all my questions, showed us how to use some features I wasn't sure of. They provided us a rental car to use rather than More

by tlfales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Fowler
June 18, 2012

Stopped into to look at the Land Rovers, no salesman greeted us even when we went inside finally a lady asked if we needed help and when she said something to the gentleman sitting in the corner he snap More

by shspider
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
None could not get one
June 13, 2012

I own a Land Rover LR3 HSE and have been using Land Rover of Richmond for service, oil changes ect... I love my Land Rover but I hate their service department. It's ridiculous to walk out of there everytime More

by meesh25vb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Tilton, Khalid Fowler
Jun 27, 2012 -

Jaguar Land Rover Richmond responded

Thank you for taking the time to provide your feedback. As I stated in my personal reply, it is our goal to have our customers return again and again because we have provided a quality service experience. To specifically address some of your issues, our records have indicated that most of your repair issues have been covered by your extended warranty. Your out of pocket expenses have primarily been for maintenance, not repair. To fully and properly address any concerns you may have, I ask you again to contact our service manager. Thank you again for your feedback. Shannon Wightman Office Manager Land Rover Richmond

May 12, 2012

John Higgs was responsive and helpful from my very first contact with him. He listened to what I wanted and proceeded to locate a vehicle for me. He responded back immediately to my e-mails in a professiona More

by Joanne Ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Higgs
May 09, 2012

My wife and I recently purchased a used LR4 from Land Rover Richmond and found the experience to be a pleasurable one. We were especially comfortable with the "no bargaining" sales process and the proce More

by george4
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Higgs, John Higgs
April 25, 2012

I bought a new Land Rover in 2008 from them. I am 63 years old a "certified Car Nut", and I can tell you, that this dealership is one of the best I have ever dealt with. Everyone who works at Richmond More

by JohnLalumandier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
East Botha, Jeff Tilton, and everyone else who is employed there., Jeff Tilton
April 17, 2012

New Sales representative John is not what you would imagine to represent a very high end luxury line. he isn't personable, almost disrespectful and extremely condescending. He has an attitude and is ve More

by happy_sienna_owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John in sales
May 01, 2012 -

Jaguar Land Rover Richmond responded

Thank you for taking the time to provide your feedback. It is most unfortunate that your recent experience with John did not meet your expectations. We do have a small sales staff and it is important that each member exhibit the professionalism and personalized treatment that each customer deserves. Each of our sales guides attend Land Rover University to be 'dipped in green' which promotes the "Land Rover Way". John has since attended this training. As I mentioned in my private response, I look forward to addressing any and all specific concerns you may have. Again, thank you for your feedback. Shannon Wightman Office Manager Land Rover Richmond

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