Jaguar Land Rover Riverside

What a great place to shop! Not only will they squarely and honestly deal with you, they will show you how and why they arrived at their price. In 40+ years of car shopping, b Not only will they squarely and honestly deal with you, they will show you how and why they arrived at their price. In 40+ years of car shopping, buying, leasing and selling; I've never had more fun (and never learned more!) We spent most of our time with Greg and Jeff (the pre-owned manager). My ONLY regret is that I only need one car..... More

My experience with Land Rover Riverside after purchasing a used Tesla Model Y was incredibly frustrating. The car developed significant issues that were subsequently investigated and repaired at Land Rov a used Tesla Model Y was incredibly frustrating. The car developed significant issues that were subsequently investigated and repaired at Land Rover Riverside’s expense, and they eventually reimbursed me for a replacement wheel I had paid for myself. Getting them to actually do those things, however, took months of chasing. I dealt mainly with Jeff Hakimi, the Pre-Owned Sales Manager. There were repeated promises of callbacks and updates that simply never happened, and I constantly had to follow up for inspection reports, repair documentation and reimbursement. I also repeatedly contacted and copied General Manager Joe Garofalo throughout the process. Despite the situation lasting for months, I never received a single direct response from him. The wheel reimbursement sums up the experience. I sent them the invoice in July. Months later Jeff asked me to send it again. I did so immediately, and then heard nothing again. I finally escalated the matter to Jaguar Land Rover North America and indiGO Auto Group corporate leadership, after which the reimbursement check was sent. Everything was ultimately resolved, but it should never have required this amount of persistence from the customer. I would not purchase another vehicle from Land Rover Riverside, largely because of the lack of communication and follow-through from management after the sale. More

I had an amazing experience at Land Rover Riverside purchasing my new Defender! From start to finish, Nancy made the entire process smooth, easy, and genuinely enjoyable. She was extremely professional purchasing my new Defender! From start to finish, Nancy made the entire process smooth, easy, and genuinely enjoyable. She was extremely professional, knowledgeable, patient, and never made me feel pressured. She made sure all of my questions were answered and that I was completely happy with everything before driving off. I also want to give a special thank you to General Manager Joe for going above and beyond to make sure I was taken care of. His professionalism and attention to customer service really stood out and made the experience even better. I absolutely love my new Defender and couldn’t be happier with my experience. Huge thank you to Nancy, Joe, and the entire Land Rover Riverside team for making this purchase so memorable. I would definitely recommend them to anyone looking for their next Rover! More

Jaguar Land Rover Riverside — 2019 Jaguar F-Type P380, VIN: SAJDD1FV6KCK61490 I’m posting this both about my experience with the dealership and for anyone considering this exact vehicle. The buying pr VIN: SAJDD1FV6KCK61490 I’m posting this both about my experience with the dealership and for anyone considering this exact vehicle. The buying process took roughly 10:30 a.m. to 4:00 p.m. My Dodge Challenger was initially valued at about $33,625, then I was offered around $26,000, before we eventually agreed at approximately $29,500. Before buying the Jaguar, I specifically raised concerns about its previous front-end damage, body-panel fitment and panel alignment. I asked for an independent pre-purchase inspection. That request was refused. Instead, I was encouraged to rely on the dealership’s own inspection and Jaguar-trained technicians. I was told words to the effect of: “We are a Jaguar dealership, why would you need a PPI?” “Do you not trust us? We have trained Jaguar technicians.” I was also told the car had been inspected that morning, was in “great condition,” had “no issues,” and had “no alignment issues.” To be clear, I was asking about body-panel alignment, panel gaps and fitment — not wheel alignment. I also asked to see the dealership’s own inspection paperwork because they were relying heavily on that inspection to reassure me. I was not provided it. Instead, I was referred to the vehicle’s smog check and was told, in substance, that this showed the vehicle was in good condition and addressed my concerns. A smog inspection does not tell a buyer whether a vehicle has extensive repainting, body filler, poor panel gaps or previous body repairs. After taking delivery, I immediately obtained an independent inspection. It documented very high paint-depth readings indicating prior paint/body repair, repainting, overspray, multiple paint layers, body-panel misalignment, inconsistent panel gaps and other condition concerns. The report also documented separation of both seat coverings from the seat backs. I have attached screenshots from the independent inspection so people can review the findings themselves rather than simply relying on my opinion. I exercised my cancellation option immediately and returned the vehicle within the required time and mileage limits. The return process was also disappointing. I had a witness with me. I was asked to sign a Statement of Facts saying my cash down payment “WAS” returned, even though I had not yet received it. The document required me to certify the information under penalty of perjury. I would not sign something saying I had received money that I had not yet received. When the refund check was eventually shown to me, it was unsigned. I noticed this myself and insisted on receiving a properly signed check before acknowledging receipt. During the discussion, management told me “You need to relax,” questioned my concern regarding approximately $14,000, and referred to having a $300,000 car in the lobby. I ultimately received a properly signed refund check and the transaction was cancelled. My main concern is simple: I tried to protect myself before buying the vehicle by requesting an independent inspection. That request was refused, and I was repeatedly encouraged to trust the dealership’s own inspection and technicians instead. I’m sharing the VIN and inspection screenshots because if this vehicle is offered for sale again, I believe a future buyer should have the opportunity to see the information I wish I had before purchasing it. If you are considering VIN SAJDD1FV6KCK61490, I strongly recommend obtaining your own independent PPI and body/paint inspection before signing anything. More

Ivan at service was great he quickly returned my calls and was very profetional keep up the great work and was very profetional keep up the great work More

Morgan is a good service consultant he was so helpful. I am satisfied with him and his job. Best of best I am satisfied with him and his job. Best of best More

Hand's down the best experience I've had purchasing a vehicle. Astor was kind, attentive, not pushy, and worked to provide me a competitive offer that met my goals. I was only there to test drive and not vehicle. Astor was kind, attentive, not pushy, and worked to provide me a competitive offer that met my goals. I was only there to test drive and not purchase, but ended up driving away in a new Defender. Thanks, Astor. More

When I purchased my vehicle, admittedly at a non-Jaguar dealer direct(which I won’t do again), I loved it but became instantly concerned regarding my safety as I experience issues with my steering wheel. I dealer direct(which I won’t do again), I loved it but became instantly concerned regarding my safety as I experience issues with my steering wheel. I purchased a vehicle that was still in its active warranty phase so I sped(kidding, I drove carefully and considerately) to Riverside Jaguar/Land Rover to put my anxious mind at ease. My direct specialist was, STILL IS, and will continue to be Mark Espinoza(the whole team is on big awesome rockstar band! But Mark welcomed me into the Jag fold) and he was not only expert support, but what I’ve yet to convey to Mark, is that he was actually my formal welcome experience into the realm of Jaguar vehicles. It was everything I wanted and so much more! Not only was he thorough, he was sincere, intentional, determined, happy, pleasant, calm, and disarming. I needed all that! This is my first pair of Jags(this was a 1 of 2 purchase), I was extremely anxious despite all my homework and preparation because of the perpetual anxiety commonly associated with making a first noteworthy luxury vehicle purchase. He not only put my mind at ease, he addressed and resolved my maintenance issue, ensured I had a stress free bridge in the gap with loaner vehicle support while he restored my vehicle, and again Mark was able to disarm me and most importantly get me on board and get my buy in with the process at large. Thank you Mark, and thank you Jag’fam! I appreciate all the support! More

Very customer friendly and an overall great experience. I would recommend them to anyone wanting to purchase a new car. I would recommend them to anyone wanting to purchase a new car. More

Easiest purchase ever! !! Delivered my new car and picked up my trade. Did the whole transaction over the phone in 30 minutes. !! Delivered my new car and picked up my trade. Did the whole transaction over the phone in 30 minutes. More