Jaguar Land Rover San Juan

Our first Land Rover and our last. The quality of these vehicles is subpar. We only have 25,000 miles on our Velar and it has been in the shop several times. Now, this dealership had d The quality of these vehicles is subpar. We only have 25,000 miles on our Velar and it has been in the shop several times. Now, this dealership had deemed our vehicle unsafe to drive and the much needed part is on backorder. This dealership will not provide any loaners or rentals. Now, my wife is stuck at work 30 miles away from home and the only thing this dealership told her was to call the corporate number and call an UBER. This is ridiculous. Do not buy a car here unless you're willing to take the risk of being stranded without a vehicle for duration they're fixing it. It blows my mind how they could not provide any loaners or rentals to people who purchase $70,000+ vehicles. DO NOT PURCHASE A VEHICLE HERE!! More

Worst experience with the service department. Took my range-rover for service and when I went to pick it up the technician had scratch screen. When I told them it wasn't like that they blamed me Took my range-rover for service and when I went to pick it up the technician had scratch screen. When I told them it wasn't like that they blamed me that I had probably done it. The service advisor did what he could to help. The service manger Maria was so unprofessional and her solution was that they couldn't do anything about it because it wasn't a factory defect and gave me a 1800 number for me to call and explain what had happen. I called the number and operator said that they also couldn't do anything that they didn't fix cars. That what did i want them to do about it that my problem was with the dear-ship and to take it up with the dear-ship. My recommendation if you want a land-rover buy it at san antonio or houston. I don't have the need to deal with those type of people that just want to sell but when you have a problem wont help you or give a solution. Specially when it was their fault what happen to my vehicle. Land rover of san juan should train better their employees specially the service manger because of people like that you lose costumers More

Terrible experience! Will never consider or even recommend purchasing with this dealership. After hours of trying to finalize a deal with a new vehicle, I was told the vehicle had been sold to anoth recommend purchasing with this dealership. After hours of trying to finalize a deal with a new vehicle, I was told the vehicle had been sold to another costumer. My bank had finalized all transactions and was in the process of sending payment to the dealership for the vehicle when I was told the vehicle was no longer available. Victor Silva spoke to my financial institution and gave his word that the vehicle was available for purchase and that no other negotiations were in place. Victor Silva did not hold up to the end of the bargain. I understand there is currently a high demand for vehicles but this should never be standard practice. The car salesman JC Moreno was extremely helpful and professional. Unfortunately, because of Victor Silva, the salesman lost a sale and his commission. More

Purchased a 2022 range rover sport in July. Spent over 100k on vehicle. Been in the the shop for the last month. Extremely unhappy with service. No expected date for return of vehicle from service departm 100k on vehicle. Been in the the shop for the last month. Extremely unhappy with service. No expected date for return of vehicle from service department. No-one can even tell me what is wrong with the car. Each time they have returned my "fixed" car, the engine warning light comes on along with every warning imaginable as soon as the car is started. Complete nightmare. Terrible communication. More

Worst Customer service!!!!! Took my Jaguar F-pace for an oil change and my sunglasses were Stolen. Call to complain and Lady in the phone told me your wasting your time with me complaining you need to speak oil change and my sunglasses were Stolen. Call to complain and Lady in the phone told me your wasting your time with me complaining you need to speak with the Manager so I spoke with the Manager and he told me he didn’t believe my glasses weren’t stolen there. That he’s tech guy wasn’t there so he could check the Cameras still tomorrow. And then said so this happen yesterday and you barley notice. Like if I was lying or making the thing up. I mean very rude so basically he couldn’t do anything. Never will I ever buy a car there at San Juan Jaguar planning on trading my vehicle so I don’t have to go there again. More

They have the WORST customer service at this dealership. I wouldn’t even give them one star! They are always rushed and misinformed. It is always terrible. My next car will definitely not be bought at this I wouldn’t even give them one star! They are always rushed and misinformed. It is always terrible. My next car will definitely not be bought at this dealership More

I was helped by Efrain Ameca a reliable Sales associate, overall Excellent service & professional environment followed with dedicated staff who want to help you find the best deal for your business, custome overall Excellent service & professional environment followed with dedicated staff who want to help you find the best deal for your business, customer service is everything for me so as long as they continue their excellent service Ill stay loyal to range rover 👍🏼👍🏼 More

My last service was excellent. I requested new tires last minute and was accommodated. The car ready when promised and was spotless. It has never been that clean since I have owned it. Thanks minute and was accommodated. The car ready when promised and was spotless. It has never been that clean since I have owned it. Thanks More

New car buy Dealership is awesome. Humberto found the perfect new car for my wife and I. We have always received great service on our first Landrover at San Jua Dealership is awesome. Humberto found the perfect new car for my wife and I. We have always received great service on our first Landrover at San Juan: Annabelle is really professional. More