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Land Rover Schaumburg - Service Center
Schaumburg, IL
603 Reviews
603 Reviews of Land Rover Schaumburg - Service Center
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Verified Customer
May 27, 2021
This was my 1st experience with this Dealership. Everything went smoothly and the communication was great. Service estimate was a simple process to go through and easy to understand. Everything went smoothly and the communication was great. Service estimate was a simple process to go through and easy to understand. More
by jslanda
Employees Worked With
Christian Csavoy
May 24, 2021
Carlo did a great job polishing the inside of my car after the window install, he communicates effectively. He is very quick to return calls if he's not available. after the window install, he communicates effectively. He is very quick to return calls if he's not available. More
by MELTONCAROLINE
Employees Worked With
Carlo - Schaumburg
May 24, 2021
Phenomenal people, great service and extremely professional service advisor. It is so hard to find people that would provide such an awesome service. Carlo is the best. professional service advisor. It is so hard to find people that would provide such an awesome service. Carlo is the best. More
by Zig
Employees Worked With
Carlo
May 20, 2021
The experience was great everyone was very friendly helpful and professional I would recommend them to a friend and a family member as well . Cannot wait to trade in my car and get a new one from them helpful and professional I would recommend them to a friend and a family member as well . Cannot wait to trade in my car and get a new one from them as well More
by Samhanash712
Employees Worked With
Christian Csavoy
May 18, 2021
Great customer service. The team sent me a reminder to schedule and followed up. They made it super easy to drop off my car for service and then pick it up at the end of the day. schedule and followed up. They made it super easy to drop off my car for service and then pick it up at the end of the day. More
by Larrypociask
Employees Worked With
Other Employees :
Anthony Nitti, Bill Hans, Ruby Ilyayeva, Christian Csavoy
May 16, 2021
Can not do better. Ruby and mechanic (lost his name) the best. Jaguar is fortunate to employ them. Honored with your company for thirty years. Friends, relatives and people admire your product that I own. S best. Jaguar is fortunate to employ them. Honored with your company for thirty years. Friends, relatives and people admire your product that I own. Spreading the word for you. More
by FRED.RESNER
Employees Worked With
Other Employees :
Sean Hegarty, Jon Hert, Bern Doman, Mike Buedel, Phil Grant, Rich Aigner, Nick Anton, Paul Forsythe
May 14, 2021
Although the dealer eventually fixed my problem the service advisor was very unfriendly and made me feel like I was putting him out. I took my XKR convertible in to repair a seat recline that resulted service advisor was very unfriendly and made me feel like I was putting him out. I took my XKR convertible in to repair a seat recline that resulted after extensive low and dead battery issues. I read 20 posts that said the seat model (may not have term correct).needed to be reprogrammed (a very fast and simple tasks Ia m told). I was told $195 min to diagnose and fix... unless it was more involved... I shared that were two other strange things that happen when the battery dies... all related to the dead battery . The unfriendly advisor charged me for THREE min $195 charges... It gets worse... When I came to pay I had a 20% off coupon...this same advisor said they would not accept as it had to be presented at time of dropping off car.. WHY, so he could have charged me for a 4th $195? After I sent him a picture that NOWHERE on the card was any mention fo having to provide the card in advance he reluctantly refund the 20%...Unethical? of yes money hungry..you decide. NOTE: I bought this car for $104,000. And it is time to get a new one soon... and this dealer just lost that opportunity. More
by SCOTT
Employees Worked With
You know who he is...
May 14, 2021
They did the job fine. Service writer kept me up to date on the car with timely reports documenting any additional service needed which gives comfort I was not paying for something not needed. on the car with timely reports documenting any additional service needed which gives comfort I was not paying for something not needed. More
by PRESTON.CANNADY
Employees Worked With
Ruby Ilyayeva
May 10, 2021
Ruby is excellent! It’s been my experience that Ruby is always prepared to go the extra step to ensure everything is done perfectly. Great job! always prepared to go the extra step to ensure everything is done perfectly. Great job! More
by PATRICK.KHOURY
Employees Worked With
Ruby Ilyayeva
