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Land Rover Schaumburg - Service Center

Schaumburg, IL

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603 Reviews

603 Reviews of Land Rover Schaumburg - Service Center

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May 06, 2021

Professional, nice area to use as a work space while I waited. Friendly staff- everyone acknowledged me over the 5 hours I was there waiting for my service to be completed. There were no loaner vehicles s More

by CHRISTABURRIS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Nitti, Bill Hans, Ruby Ilyayeva, Christian Csavoy
May 03, 2021

Schaumburg Service Department was very professional, attentive, and truly understands the meaning of customer service. I had a very pleasant experience with the Schaumburg team More

by AH3990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruby Ilyayeva, Christian Csavoy
April 27, 2021

Carlo and Hunter were great and very helpful. Also, the manager is great. I am glad to be a part of the Schaumburg Jaguar family. I am looking forward to doing future business with the great staff there. More

by Dixon123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Csavoy
Apr 29, 2021 -

Jaguar Land Rover Schaumburg responded

We appreciate the feedback on your experience

April 26, 2021

I have been to the service department for alignments , new tires and oil changes . The experience has been excellent each time I have been there . The staff is very knowledgeable and helpful . Just a grea More

by KAMPEN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Csavoy
April 23, 2021

We had a few challenges with the accessory installation, but Ruby’s professionalism made it an excellent experience regardless. Very happy with the dealership and the folks I worked with. More

by Kholenj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kaminski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruby Ilyayeva
Apr 29, 2021 -

Jaguar Land Rover Schaumburg responded

Happy we were able to meet your needs. Thank you for the five stars.

April 22, 2021

First time I ever use this place and It will definitely will be the Last time too. Extremely over priced and just disgusting pricing. 374$ just to tell me that my backup camera needs to be replaced which I More

by lio2012ortiz@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2023 -

Jaguar Land Rover Schaumburg responded

We want our clients to have the best experience, we apologize for not delivering on that for you. Please reach out to me directly via email at BillHans@Zeigler.com to discuss further. -Bill Hans, Service Manager

April 20, 2021

I waited over 5 days before I was contacted by a representative. Had to contact my salesman to expedite the response. Once contacted, the service has been great. More

by CNEUKIRCH
Recommend Dealer
Yes
Employees Worked With
Ruby Ilyayeva
Apr 22, 2021 -

Jaguar Land Rover Schaumburg responded

We do our best to bring 100% satisfaction to our customers. Thank you for your patience to give us the opportunity to make it right.

April 19, 2021

Excellent service, fast turnaround and easy to engage with. Good explanation of pricing and diagnostic. I’d grade my service a+. I will definitely return. More

by Byronadasilva
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christian Csavoy
Apr 22, 2021 -

Jaguar Land Rover Schaumburg responded

We appreciate you for sharing and look forward to seeing you again!

April 14, 2021

Great services, very friendly at reception. Timely update for service progress. Clean the car very nicely. Car functions perfectly now. Hope this level of services continues More

by IGUCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruby Ilyayeva
Apr 22, 2021 -

Jaguar Land Rover Schaumburg responded

Thank you!

April 14, 2021

Definitely too short test routes. To high pressure on the transaction.I was looking for some different items inside .The licensee plate in front has been screwed on unevenly.You can’t put a plate on a car th More

by SUCHANDRZEJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela
Apr 22, 2021 -

Jaguar Land Rover Schaumburg responded

We appreciate the feedback for it always helps us improve. Congratulations on your new vehicle.

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