Jaguar Land Rover South Orlando

Warranty Advisor Purchased a CPO XF SC from Jaguar of Orlando. After several weeks of ownership, I noted deterioration finish to window trim pieces and to the paint of Purchased a CPO XF SC from Jaguar of Orlando. After several weeks of ownership, I noted deterioration finish to window trim pieces and to the paint of one of the wheels. When I brought to this to the attention of the service representative responsible for warranty claims, I was treated in a condescending manner. I was very surprised at his conduct since I have otherwise had excellent service. I have been unable to share his conduct with the General Manager despite two emails to Mr. Peter Wilson. More

Swift, professional, and kind Jamie handled my problem immediately! Nathalia swooped in, picked up my car and returned it the same day with a new front tire..fabulous service ever Jamie handled my problem immediately! Nathalia swooped in, picked up my car and returned it the same day with a new front tire..fabulous service every single time. More

Quick and efficient The new service adviser gave me the info I needed to prevent a recurrent issue if this issue happens again. Love their waiting room, and was able to c The new service adviser gave me the info I needed to prevent a recurrent issue if this issue happens again. Love their waiting room, and was able to check some of the new *-Pace cats, too. Got back on the road in record time. More

Very professional staff All handled in a timely manner. Great suggestions. Tim was professional as usual. Car was cleaned nicely. Friendly staff. Good atmosphere in the waiti All handled in a timely manner. Great suggestions. Tim was professional as usual. Car was cleaned nicely. Friendly staff. Good atmosphere in the waiting area with refreshments More

Great We previously took our Jaguar to Tampa snd had numerous horrible experiences. We brought our car here and it was amazing. The team seemed concerned ab We previously took our Jaguar to Tampa snd had numerous horrible experiences. We brought our car here and it was amazing. The team seemed concerned about our vehicle and us. I love this location and would absolutely recommend it to others. More

Coolant Reservoir Leaking Car showed a leak. Norris instructed me by phone how to proceed to safely bring the car in. Service was performed in a timely fashion, and dealer expr Car showed a leak. Norris instructed me by phone how to proceed to safely bring the car in. Service was performed in a timely fashion, and dealer expressed honest consideration to my situation. More

Driver door handle repair The bezel that covers the door locking mechanism on the driver's side door fell off and we had to replace. I contacted Paulo Amaral and he subsequentl The bezel that covers the door locking mechanism on the driver's side door fell off and we had to replace. I contacted Paulo Amaral and he subsequently had Norris contact me about replacement. The replacement part arrived within 4 business days and I installed. GOOD JOB all around!!!! THANK YOU. More

Sticky buttons Done in time promised. All items done complete. Norris was great to work with. He kept me informed as to status. Whole staff was professional and very Done in time promised. All items done complete. Norris was great to work with. He kept me informed as to status. Whole staff was professional and very polite. More

Tyre services Needed a tyre changed on our rental F pace after trying the regular tyre shops and having no luck, Orlando Jaguar were able to fit is straight in and Needed a tyre changed on our rental F pace after trying the regular tyre shops and having no luck, Orlando Jaguar were able to fit is straight in and get us back on the road straight away. More

Scam Alert! Find another Jaguar Dealer for Service! I just had a horrible experience at Jaguar Orlando! I called and scheduled an appointment to have my Jaguar serviced as my vehicle notified me it was I just had a horrible experience at Jaguar Orlando! I called and scheduled an appointment to have my Jaguar serviced as my vehicle notified me it was time. I was told my vehicle's service was covered when I called to schedule then went out of my way to accommodate the limited times they had available. When I arrived I was ushered out of my car to a sitting area to wait. After waiting for a while I was approached by my service advisor. He took me into his office and asked how I could be helped. I explained again I was there for scheduled maintenance which I believed was an oil change. He then informed me my alignment was also off and needed to be fixed in addition to the scheduled oil change I had to inform him of. Finally he informed me I'd be looking at $500 for the visit even though I was told it was covered. "Sorry" is all I got for the inconvenience and misinformation from the service department. It's not about the money, it's the principal that I was brought in under false pretenses. I left without service and will go out of my way to any other dealer to obtain service for my vehicle. I suggest anyone thinking of visiting Jaguar Orlando reconsider and find a true team of professional Jaguar service advisors as you won't find it here! More