Jaguar, Land Rover, Volvo Cars of Indianapolis

Paul was wonderful Had a great experience w Paul Bennett. He was informative and friendly. I’ve used the service dept here too, for an older Jag and they are wonderful t Had a great experience w Paul Bennett. He was informative and friendly. I’ve used the service dept here too, for an older Jag and they are wonderful too. More

Volvo service Unknown problem. The reason I go back to dealer is the great service provided by Matthew Benn. I’ve worked with Matthew for many years and he’s the b Unknown problem. The reason I go back to dealer is the great service provided by Matthew Benn. I’ve worked with Matthew for many years and he’s the best. More

Prompt and professional I regularly bring my Volvo for service here. The service advisors and mechanics are very competent and professional. I can trust them. My car is getti I regularly bring my Volvo for service here. The service advisors and mechanics are very competent and professional. I can trust them. My car is getting the best service. More

Service Dept I left my car last week for my annual maintenance and I couldn’t have been more pleased! Honestly, this wasn’t always the case but something has chang I left my car last week for my annual maintenance and I couldn’t have been more pleased! Honestly, this wasn’t always the case but something has changed. The experience was seamless. More

My Dream Car They are great at Tom woods Jaguar,I have been going there since 2011,Service Dept is great,Dan in the service always informative answer my questions They are great at Tom woods Jaguar,I have been going there since 2011,Service Dept is great,Dan in the service always informative answer my questions so I can understand what going on with my car,Salesman Ted A sold me my second Jaguar ;so I have a lot of " Super Heroes " at Tom Wood Jaguar,It is my dream car More

Great service visit Can’t say enough about how polite and prompt the service team is ! From making the appointment to picking up my car first rate ! They really take ti Can’t say enough about how polite and prompt the service team is ! From making the appointment to picking up my car first rate ! They really take time to do it right More

Excellent experience buying from out of state Saw car online. Quickly reached a deal. They did some costly maintenance after price was agreed upon. Did not even try to pass those costs through to Saw car online. Quickly reached a deal. They did some costly maintenance after price was agreed upon. Did not even try to pass those costs through to me. Great service. More

Great Customer Service! Thank you Andrew Dunfee for amazing customer service and customer satisfaction! I couldn't have asked for a better experience or to be taken care of a Thank you Andrew Dunfee for amazing customer service and customer satisfaction! I couldn't have asked for a better experience or to be taken care of any better! More

loaner cars As usual I dropped my 2017 Range Rover in for recall and failing parts service assured I would have a loaner car. Again no loaners availabe even thou As usual I dropped my 2017 Range Rover in for recall and failing parts service assured I would have a loaner car. Again no loaners availabe even though I called to make a service appointment but had to wait a week and a half to drop for service because that was the next date a loaner car would be available. After going over the recalls and failing missing parts of my car. Drivers side (door handle) and Panel on hood which literally flew off the day I picked up after ordering the car 6 months earlier. My service agent asked me to follow her service back to the rental car office. At this point I explanined I had no time to wait to fill out the paperwork for the rental as I had to wait 30 minutes my last visit to begin the rental process. My agent then had to meet with the manager of Tom Wood who allowed me to use one of the " roadside service vehicles". This was all good until I realized the vehicle had no gas and was low on washer fluid after having snow the night before. No I would not recommend this dealer. It's all too complicated and should be easy after you spend over 100K on a brand new vehicle. More

4 weeks in the shop in 6 months with poor service Have had to replace all 4 door locks over the last 6 months as they failed and would not lock. Each time I took the $100,000 car in, I was treated poo Have had to replace all 4 door locks over the last 6 months as they failed and would not lock. Each time I took the $100,000 car in, I was treated poorly. Each time they had to order the part and I had to leave the car and wait until it could be installed. This resulted in about 4 weeks of the car being in the shop. The third time I asked for a loaner and was provided with a car that they charged me insurance at a daily rate and gas-essentially rented me a car for warranty work. I am actively evaluating selling the car because of the repair issues and the lack of service from this dealer More