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Jaguar, Land Rover, Volvo Cars of Indianapolis

Indianapolis, IN

4.3
269 Reviews

4620 E 96th St

Indianapolis, IN

46240

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Showing 269 reviews

January 31, 2018

Awesome service Everything was excellent, I was so satisfied, everyone one was so friendly and helpful. I will keep bringing my car back for service and anything need More

by Javi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Feb 01, 2018 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

You’re pleased with your auto service. That’s great. Means everything to us. You want your vehicle running right, and so do we. Come back again for anything you need. Thanks for the kind words.

January 23, 2018

Awful Just was the worst experience ever. Sat there for 5 hours with no results while others were leaving in 30 minutes. Gave me the wrong price for my serv More

by Douglas22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Dunfee
Feb 06, 2018 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

As much as we regret learning of your recent experience we certainly appreciate your message to our team. We certainly strive to deliver a positive service experience 100% of the time, however, there are times that are less than acceptable in our customer’s perception. We would like the opportunity to provide you with an “Exceptional Experience” the next chance you visit our store. I invite you to contact me so I may rectify this situation. Thank you for your feedback, and we hope to see you on your next service visit. Kindest regards, Randy Bennett |Service & Parts Director | 317-848-1102 | randy_bennett@tomwood.com

January 10, 2018

Good annual service Good communication before, during and after. Matthew was very helpful and gave me lots of information about what was going to happen and when it was c More

by Volvo2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew
Jan 16, 2018 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

What an excellent review! Thank you so much. Just a reminder, ours is a full-service Service Department. We’re here for things like oil changes, batteries, and tires, too.

January 09, 2018

Land Rover D2 Rescue I left my old Discovery 2002 at Tom Wood after the engine fan came off, the belt came loose, the coolant tank empty and off the market clamps removed More

by Legacy Rover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angie Walters
Jan 16, 2018 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Vehicle service is important. We’re pleased you’re pleased with the service we provided. Feel free to ask questions and, if you have other vehicles, we can service them, too.

January 05, 2018

Matt Benn is the best!!!! Matt did a great job communicating with me about what my XC70 needed. He went above and beyond to see to it that a On Call battery was taken care of b More

by VolvoXC70T6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Benn
Jan 05, 2018 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they enjoy a compliment.

January 03, 2018

Rod in service I really enjoy working with Rod in service. He knows what he's talking about when I have questions and is always pleasant!!! Tom Wood has an asset More

by Rod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod
Jan 03, 2018 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thanks for your business AND your kind words. Service Departments aren’t out front with all the lights and sparkle, but we know that’s where we keep our customers. Glad you’re one of them.

January 03, 2018

Always great service I took my car in for service. Rob is always efficient and handles everything very quickly. Very pleased with service and my car is always clean whic More

by Liv2468
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob, Molly Kennedy
Jan 03, 2018 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

You’re pleased with your auto service. That’s great. Means everything to us. You want your vehicle running right, and so do we. Come back again for anything you need. Thanks for the kind words.

January 02, 2018

Volvo Service Appt Great service and friendly service consultant. Service took longer than anticipated and I was given the use of a rental car which was a nice perk. More

by dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven McGuire
Jan 03, 2018 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts.

December 29, 2017

Fast Knowledgeable Efficient Service Quick to get my vehical in & diagnosed. Honest knowledgeable diagnosis, without adding unnecessary charges. If your having issues with your vehicle th More

by T.James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angie Walters
Jan 03, 2018 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thanks.

December 22, 2017

Professional and addressed all my concerns. I appreciate the updates as my car was serviced. I requested new tires and Tom Wood price matched the best price I could find. A great dealership. More

by Italian racing red
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan
Dec 27, 2017 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

You’re pleased with your auto service. That’s great. Means everything to us. You want your vehicle running right, and so do we. Come back again for anything you need. Thanks for the kind words.

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