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Jaguar Land Rover of Chantilly
Chantilly, VA
344 Reviews
We are very proud of our brand new, state of the art facility serving Northern Virginia with impeccable customer service. Our satisfied customers hail not only from Chantilly, but our nearby neighborhoods of Centreville, Ashburn, Aldie, Fairfax, Fairfax City, Loudoun County, Haymarket, Dulles, Middleburg, Sterling, Gainesville, and Manassas. We've also established a reputation for excellent customer service in suburbs well beyond our local area; just ask from of our customers from Charlottesville, Richmond, Rockville, Bethesda, Arlington, Alexandria, Springfield, or Reston about their experience here and you'll hear glowing reviews. Our staff, trained in product knowledge, are subject matter experts in new Jaguar sales, used Jaguar sales, Jaguar service, Jaguar parts, and financing & leasing. Yet one component that leads us to hire them can never be taught: customer courtesy.
When we find your perfect vehicle, we'll make sure you're completely satisfied with your purchase arrangements. How? By informing you of all our promotional offers, low rate financing, lease specials, discount pricing, and other means to make yours a "no- hassle" deal. Plus, these are on top of all Jaguar rebates and incentives, and our everyday Rosenthal incentives. Combined, we're confident you'll find us offering one of the best deal, price, lease, and trade-ins values in the area.
We invite you to schedule your service with us too. We offer all factory Jaguar recommended services, and warranty repairs, using of course, all factory Jaguar parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 344 reviews
July 05, 2022
This is the true blue thru and thru FLAGSHIP Operations of the DC METRO Area and beyond. I strongly encourage Anyone who is looking for a car both new or used $$$$$$ or $, please put them on your list to g of the DC METRO Area and beyond. I strongly encourage Anyone who is looking for a car both new or used $$$$$$ or $, please put them on your list to go visit if you want to know what the experience should be like when you buy a car. Thankyou Richard(GM)/Jack(Finance) and Katako(Sales)! This is the dream team, go see for yourselves. Times have changed in the world but things have stayed the same at this dealership. The true American way, Genuine hospitality, kindness and concern of the customers needs was apparent at this dealership. Thanks for saving us from a train wreck with the dealership around the corner. If you had not taken the time to take a stroll in the far back corner of your lot and the least trafficked area of your lot you would not have found my family there desperately pondering what to do next after a horrible car buying experience that lasted two days just next door to your dealership. Were ready to quit and look at other online non dealership car buying options until you came to our rescue. My younger daughter (excited to drive home in a new car to take to there mom as a surprise) and my son who was 16 and started driving a week prior were witness to the good the bad and the ugly. The good always wins in the end and this dealership has proven that to us. We will Never buy a new or used car from anyone else ever again. It is more about how they treated my family that was beat-up and lied too pretty bad by the other dealership and then how the dream team at Chantilly Jaguar/Land Rover came to our rescue. The price point is important however I believe the way you are treated is the most important. My kids got hangout and watch some cool car shows on the 4k flat screen while the staff offered them free beverages while they relaxed on there super comfortable couches. It was like staying at the Ritz Carrolton hotel. The place was spotless and peaceful, In and out of the dealership in less then an hour once the paperwork started. The car was cleaned up while I was doing all the paperwork and delivered to the front door. Oh I forgot to mention the GM (Richard Grzesiak) noticed a piece of my underneath to my old car I drove to dealership had fallen off and he personally went and got it where it had fallen off and placed it my my car for me so I could put it back on again. Jack Croft(Finance Manager) was proven to be the subject matter expert with his getting me approved and lined up with all the warrantee products without being pushy, this guy is so cool very smart/ professional with a capital P. Go see TATI for sales, she was so kind and I just loved her way of calming me down and making my experience an enjoyable one. She is so smart and and expert at getting people thru the paperwork fast when you have had a tuff time. I'm sure she is one of the best at what she does and so supper friendly to my family. Thanks Guys Love ya, your family now!!! More
by Kevin
Employees Worked With
Everyone
April 02, 2022
I am repeating my experience with Land Rover Chantilly was amazing. Jake Faircloth my sale adviser, once again understood what I was looking for and gave me a great and superior service, great communicati was amazing. Jake Faircloth my sale adviser, once again understood what I was looking for and gave me a great and superior service, great communication, great knowledge of the product and 100% great experience. More
by Fernando
Employees Worked With
Jake Faircloth
November 24, 2021
BEWARE OF THERE SCAMS!!!!! DO NOT GO TO THIS LAND ROVER DEALER! THEY HAVE THE HIGHEST PRICE LABOR RATE IN THE COUNTRY OVER $200.00+ AN HOUR, THEY MISDIAGNOSE YOUR CAR AND REQUEST MORE HOURS FALSELY DIAGNOS DEALER! THEY HAVE THE HIGHEST PRICE LABOR RATE IN THE COUNTRY OVER $200.00+ AN HOUR, THEY MISDIAGNOSE YOUR CAR AND REQUEST MORE HOURS FALSELY DIAGNOSE GENERIC POSSIBILITIES WHICH NON-WERE ACCURATE! FURTHERMORE, WE ORDER A OXYGEN SENSOR FOR 2015 RANGE ROVER SPORT HSE WHICH THEY SENT US THE INCORRECT PART, AND REFUSED TO RETURN THE PART, SAYING THEY DON'T RETURN SPECIAL ORDER PARTS! HOW IS A OXYGEN SENSOR FOR A TYPICAL RANGE ROVER SPORT A SPECIAL ORDER PART?? THIS IS A COMMON PART ON ALL RANGE ROVERS. ANNA DUBOIS IS THE PARTS MANAGER THERE AT CHANTILLY LANDROVER, SHE DID NOT CARE ABOUT RESOLVING THIS ISSUE, SHE FURTHERMORE DIDN'T CARE WHEN I TOLD HER THIS WILL END OUR RELATIONSHIP WITH THIS DEALER AND SERVICE DEPARTMENT. I HAVE BEEN WORKING WITH THEM FOR OVER 10+ YEARS, NEVER REALLY PLEASANT SITUATION, BUT THIS IS WHERE I DRAW THE LINE! SHE DID NOT ALLOWED A SIMPLE PART EXCHANGE FOR THE CORRECT PART ITEM, BASED OFF THE OTHER "REAL" REVIEWS POSTED THEY ARE ALL SAYING THEY ARE SAME THINGS, IT IS CONQUERING THAT THIS DEALER DOESN'T CARE ABOUT THEIR CLIENTS, ONLY TO COLLECT YOUR MONEY $$$, AND NOT REMEDY YOUR SITUATION. STAY AWAY FROM THIS LAND ROVER OF CHANTILLY DEALER! SPEND YOUR $60k-$100k + MONEY SOMEWHERE ELSE THAT WILL RESPECT OUR BUSINESS. More
by User-0a87b6bf3b
Employees Worked With
Anna Dubois
November 02, 2021
Horrible dealers can’t even keep up with their own words… when I test drove the car it needed windshield wipers all around the sales person said they can replace the wipers no problem but was not done. when I test drove the car it needed windshield wipers all around the sales person said they can replace the wipers no problem but was not done. More
by Aldieexpress
Employees Worked With
Not needed
October 05, 2021
Worst ever sales experience. Were not ready to keep their word, neither the sales person or his manager. Sales said there was no market adjustment. When we were ready to purchase his manager said there was a word, neither the sales person or his manager. Sales said there was no market adjustment. When we were ready to purchase his manager said there was a 3K market adjustment but then agreed to a 50% reduction but would not honor it. Bad Bad Bad, I don't normally write reviews especially the negative ones but this one I could not pass. Would not let me even test drive the vehicle. More
by rafique_jamal
Employees Worked With
Dan Anselmo
June 18, 2021
I am writing to say I am disappointed with how staff members treated me at Land Rover in Chantilly, VA. I recently purchased an ignition part from my Range Rover Sport. Once the part came in, I went to members treated me at Land Rover in Chantilly, VA. I recently purchased an ignition part from my Range Rover Sport. Once the part came in, I went to the dealership on Saturday, 12, 2021, to pick it up. I had another place install the piece because I have done work with them before. After dropping my car off, I received a call a few hours later, saying the ignition switch was the wrong one. I immediately called the Chantilly Land Rover parts department and told them about the different parts I received. The parts person said to me maybe they do not know how to install a Range Rover part. However, after further researching, he realized it was the wrong part given to me and returned it because they have the right one in stock. I had to leave a function to pick my car up and head back to the dealership. The car repair place charged me 70 dollars labor for trying to do the work. I explained this to the parts person, and he said I would have to speak to the Parts Manager; this part was a dollar more, but he will not charge me. I called Monday, June 14, 2021, and reached out to the Parts Manager to explain what happened. She was rude and goes on that I have given them the wrong VIN. I said no, and it was verified since my car was in the system from the most recent maintenance I received from them. I ask are you calling me a liar? Then she went on to say, well, the part you came back in to pick up costed more, and we didn’t charge you extra. Little did she know that I knew it was only a dollar more. I told her coming back to the dealership has been an inconvenience to me. My car did not get fixed that day because of the wrong part. She said nothing she could do and was rude, not understanding, and not apologetic. So, at this point, I ask to speak with the Dealership’s Manager. She said he was not in but gave me his number. The next thing I did was call the manager and left a message. I didn’t receive a call back from the manager. So, I called again on Monday, Jun 21, 2021, and spoke to the manager. I told him I tried calling about what happened to me, and He went on to say he was out last week and what was the issue? I explained how rude his Parts manager was towards me and what happened. He said the Parts Manager spoke to him about this issue and asked if I gave them the wrong VIN? I said are you kidding me. The service guy had my correct information up on the screen and repeated it back to me. The manager did not apologize to me for what I was going through, nor did it seemed like he cared. He said he would look into the issue and call me back the next day. However, the manager did not call me back. So, I reached out to Corporate and explained what happened. They called the manager and asked him to call me back to rectify this issue urgently. So, a case was opened by corporate. I am yet to hear back from Land Rover, Corporate, or the Manager. No customer should have to go through something like this. We pay way too much for these cars, and they should not treat us like anything. The sad thing is, I was in the market to buy a Range Rover Sport SVR, and I did but not from this dealership because of how that Parts Manager treated me. I will never have my new car serviced here or deal with this dealership because of how the Dealership Manager treated me and his lack of concern even to call me back. More
by mark.a.edwards99
Employees Worked With
Manager; Parts Manager
June 11, 2021
Would not recommend anyone taking their vehicle here for service. If you want to be charged double for service this is the place. My most recent two service experiences for our Land Rover Discovery we service. If you want to be charged double for service this is the place. My most recent two service experiences for our Land Rover Discovery were both examples where we were attempted to be over charged. The first was a recommendation to replace both front and back brake pads and rotors. We decided to get a second opinion. Based on that the cost of the OEM parts were significantly less and we didn’t even need to replace the rear pads and rotors as they have plenty of life. The most recent experience was even much worse. We had the check engine light come on. Based on this we thought it would be best to take it the dealer to have is looked at. After the $400 diagnosis the recommendation was an $11,000 repair. After performing some research it appears this repair should be covered under an 8 year 80000 mile emissions warranty. When attempting to discuss with the service manager he basically offered zero assistance and empathy other than telling me call Land Rover directly which I did and intend to follow through with. After reviewing the part recommendations for the repair we found all the parts OEM could be purchased for half of what Land Rover Chantilly quoted. Based on this we picked up the vehicle and low and behold the check engine light is no longer on. Am not sure if it will stay this way but I do know I will not be taking it back to have any service performed at this dealer. This is completely unacceptable for a service department to charge inflated prices like this and not to work with there customers. Cars are expensive and when you buy a Land Rover or Jaguar you expect outstanding service. This dealers service does not reflect that. More
by CM
Employees Worked With
Service Manager
May 31, 2021
Worst dealership. Managed by rude, dishonest people who don’t care about their customers at all. Used car manager and store manager are terrible. Charged a freight fee on a used car. Sold us a damaged vehi don’t care about their customers at all. Used car manager and store manager are terrible. Charged a freight fee on a used car. Sold us a damaged vehicle. More
by Nicolersd22
Employees Worked With
Kyle
February 21, 2021
Had the worst experience with Jennifer. She was not knowledgeable at all about the vehicles, never asked what we were interested in seeing or test driving, just wanted to put us in a car to test drive. knowledgeable at all about the vehicles, never asked what we were interested in seeing or test driving, just wanted to put us in a car to test drive. She could only tell us how pretty the cars were. Very disappointed in the sales experience. Will not be back!! More
by Khans996
Employees Worked With
Jennifer
