Jaguar Land Rover of Chantilly - Service Center

My car was at the dealership for two weeks with no loners available before they could assess a headlight assembly failure. Although William was supportive he seemed to be let down by the rest of the team. available before they could assess a headlight assembly failure. Although William was supportive he seemed to be let down by the rest of the team. With only 38,000 miles on my XF and while holding an extended warranty I paid dearly for when purchasing the vehicle, I was informed this assembly costing over $6,000.00 to repair was not covered. Not the experience one would expect from a luxury car dealer. More

Outstanding service, usually able to get me in and out without issue. Always appreciate the friendly customer service provided by Mr. James! without issue. Always appreciate the friendly customer service provided by Mr. James! More

BJ Alger is a pleasure to work with, is responsive, knowledgeable, and a good communicator. Just what you need when your dear Landrover needs a bit of tune! knowledgeable, and a good communicator. Just what you need when your dear Landrover needs a bit of tune! More

My service advisor James Manikath was very professional and courteous throughout the entire process. He kept me informed on the status during my visit for service. and courteous throughout the entire process. He kept me informed on the status during my visit for service. More

We have purchased 5 cars from this dealership in the past 7 years . The service department was horrible this time not happy at all. No updates on my car unless I CALLED unacceptable . Communication past 7 years . The service department was horrible this time not happy at all. No updates on my car unless I CALLED unacceptable . Communication is key and it is not there . You need to take notes from other dealers , our daughters Volvo for example she took it in and had texts the whole process . We have spent close to 800 K with this dealership I would expect MUCH better treatment for a client that has been a loyal purchaser of high end cars . Very disappointed. More

I totally realize it’s not the dealership’s problem that my tire took a few days to be delivered. However, I do think it’s unacceptable that there was not a loaner car available. I see no reason why anyon my tire took a few days to be delivered. However, I do think it’s unacceptable that there was not a loaner car available. I see no reason why anyone should be allowed to keep the loaner for ten days. More

Exceptional help from Manikath and attention to detail. Thank you so much for prompt and accurately communicating with me. Thank you so much for prompt and accurately communicating with me. More

Great service and great dealership! Ask for James and you will be in good hands. Ask for James and you will be in good hands. More

Good customer service. Step by step informations and instructions. Ana was great service advisor . Thanks for helping Step by step informations and instructions. Ana was great service advisor . Thanks for helping More

Great service and very professional service advisor! Work completed was done very well and all work was thoroughly explained. Work completed was done very well and all work was thoroughly explained. More