Jaguar Land Rover of Chantilly - Service Center

I was ripped off. ..Jaguar and the Jaguar of Chantilly is charging customers for a door latch design flaw in their cars. I think it is outrageous for Jaguar of Chantill ..Jaguar and the Jaguar of Chantilly is charging customers for a door latch design flaw in their cars. I think it is outrageous for Jaguar of Chantilly to charge $600 in labor for their defective door latches. I will never go back to Jaguar of Chantilly or buy another Jaguar More

Huge thank you to Kevin and William for the great service experience. Will see you again in 10,000. experience. Will see you again in 10,000. More

Excellent workmanship and communication on all fronts. Parts department took a long time to acquire parts however the service writer and technician were absolutely top tier! Parts department took a long time to acquire parts however the service writer and technician were absolutely top tier! More

My vehicle was expertly serviced, as usual. Very professional service writer. Bj cared for my vehicle like it was his own Very professional service writer. Bj cared for my vehicle like it was his own More

Service experience was great as always. Good communication and easy to schedule appointment. Loaner car was provided. Good communication and easy to schedule appointment. Loaner car was provided. More

BJ was extremely professional and effective. I was very satisfied with the service. It was a very good experience. I was very satisfied with the service. It was a very good experience. More

My service advisor,William is outstanding. Polite, efficient, effective and always delivers. He is why I use this dealership. Polite, efficient, effective and always delivers. He is why I use this dealership. More

people were nice was very mislead on repair estimate price doubled from first estimate nothing ever said anything about additional parts i would need feel very ripped off price doubled from first estimate nothing ever said anything about additional parts i would need feel very ripped off More

My Service Advisor was very patient and accommodated my requests. He addressed all my questions and managed to get my vehicle completed on time. requests. He addressed all my questions and managed to get my vehicle completed on time. More

I had an appointment for routine maintenance on June 28, 2024. However, while driving to the dealership, I experienced a warning indicator light and eventually asked to have that checked as well. But when 2024. However, while driving to the dealership, I experienced a warning indicator light and eventually asked to have that checked as well. But when checking in with BJ Alger, he also discovered my vehicle had a recall issue to address and resolve. I had planned to stay at the dealership for my scheduled maintenance but realized the service would now take longer than I had anticipated. As a result, BJ quickly arranged for my transportation back to my residence. He also stayed in touch with updates to let me know what was going on with my vehicle. BJ was very professional and extremely helpful with my situation. I couldn’t have asked for a better experience. More