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Jaguar Land Rover of Chantilly - Service Center
Chantilly, VA
175 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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175 Reviews of Jaguar Land Rover of Chantilly - Service Center
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October 17, 2023
Service department is absolutely terrible. They have had my car for over a month, working on minor issues. There is little to no communication about the status of my vehicle and it is hard to They have had my car for over a month, working on minor issues. There is little to no communication about the status of my vehicle and it is hard to get ahold of anyone. When I am able to reach someone to speak to, they are uninformative and apathetic. I love Rovers but will never own another if it means dealing with this service department. More
by Cory T
Employees Worked With
Service department
October 16, 2023
The service was great, they promised a quick turnaround while I was waiting and they delivered in their promise, great job and profesional. while I was waiting and they delivered in their promise, great job and profesional. More
by Dad2eva2007
Employees Worked With
July 24, 2023
After an initial misunderstanding, Kevin was great fixing my issue. Will be back for next service. my issue. Will be back for next service. More
by Amine Saddem
Employees Worked With
July 13, 2023
A vehicle that is twice the price of what we had before does not now warrant twice the price for a service. Labor is the number one cost, and that isn't different regardless of the price of the car. There does not now warrant twice the price for a service. Labor is the number one cost, and that isn't different regardless of the price of the car. There isn't some kind of magical fairy dust service needed. We planned to be in and out in one Friday afternoon. Take a loaner car and go shopping. We arrived and "Nobody here can do it this afternoon. Maybe Monday." Well if that was the case, why didn't you call me in the morning and give me the heads-up? More
by XX
Employees Worked With
July 07, 2023
If you have a wife, mother, daughter or any female you care for DO NOT SEND THEM TO CHANTILLY! Those grown men do not know how to talk to women, disgusting. Absolute trash & horrible service from the GM, care for DO NOT SEND THEM TO CHANTILLY! Those grown men do not know how to talk to women, disgusting. Absolute trash & horrible service from the GM, Richard and New Service advisor Steve. Funny cause this was my first experience with steve, who assumed things he knew nothing about. I’ve had nothing but problems with my vehicle and the service dept. From previously doing work without calling me (even though I request every single time that they call before doing anything to my vehicle), then expecting me to pay for those “services” to recently belittling from the staff most importantly the GM. Richard began to talk to me as if I was a 16yr old girl whose never owned a vehicle. Insinuated that I was wanting free work and wasn’t able to pay when I question warranty on a repair from February and why the issue with my vehicle has been a continuous thing. According to service this has not been a continuous issue when I’ve had it repaired twice within 6 months. I stated I can pay but I want to know why, to no avail the belittling continued. They accused me of missing maintenance services like oil changes and fluid changes when I am not due for one. Went off about mileage which has nothing to do with repairs from Feb. He then told me to read my owners manual & to top my fluid off myself with water. That conversation went from accusing me of damaging my vehicle that I have paid for and an 800 credit score and purchased, to calling me a liar to, “we’re looking out for the longevity of your vehicle” to finally all new vehicles have this problem. That’s also a lie Mr. Richard your vehicle should not continue to have the same problem over and over again but I digress. I guess I’m just some young dumb girl Hu? All because I questioned the services & repairs. More
by cwash
June 05, 2023
Friendly,helpful to find the problem, good recommend for service needs to get done , and the service was faster than I expected service needs to get done , and the service was faster than I expected More
by Vandara.chhoun
Employees Worked With
May 18, 2023
Had our RangeRover HSE in for minor damage to front wheel. First go around charged us $2800, $900 of that for diagnostic time to clear lights that would not go off. Required a computer reboot. Expen wheel. First go around charged us $2800, $900 of that for diagnostic time to clear lights that would not go off. Required a computer reboot. Expensive for $900 diag fee they should of known. Received back still pulling to the right. Took it back in and now say needs another $3k worth of work. When I challenged them as I know a bit about suspension the answer was :Well if they just replace these parts then they know the alignment will work". zero confidence in their ability, This is our second landrover and the last. No loaner by the way either. $130k car with 20k miles. Service guy nice but just delivers the message. More
by scott.kasper
Employees Worked With
April 12, 2023
William went above and beyond and the service was outstanding. Knowledge of the vehicle and the service needed was stellar outstanding. Knowledge of the vehicle and the service needed was stellar More
by lschmitt
Employees Worked With
March 20, 2023
I am extremely satisfied with the preventive-corrective services that I received from Land Rover Chantilly. Steven took time documenting the services, formulated a service plan, coordinated my services services that I received from Land Rover Chantilly. Steven took time documenting the services, formulated a service plan, coordinated my services through a competing high vol maintenance schedule, and he communicated with me the outcomes at every milestone. More
by BASHIRI
Employees Worked With
October 11, 2022
The rudest, most unprofessional and careless service team I have ever dealt with I have never ever heard from a customer service agant telling me” I don’t care about your problem” and leave without any cou I have ever dealt with I have never ever heard from a customer service agant telling me” I don’t care about your problem” and leave without any courtesy. That was in response to my question if “ I have my car totaled and am in financial crisis, is there a way you can give discount for repair inspection ?” Rude is even not describing his bad behavior and I am shocked to see how come management allows such behavior toward customer. I was there to buy a brand bee car as my car was totaled but due to the bad feeling he caused me I left to another dealership. More
by maddie
Employees Worked With
Service team
