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Jaguar Land Rover of Chantilly - Service Center

Chantilly, VA

4.3
175 Reviews
Call Service Center (703) 679-4000

175 Reviews of Jaguar Land Rover of Chantilly - Service Center

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October 31, 2024

The dealer did not correct and fix the car and sent me away with an SUV that doesn’t work. More

by virginiamullaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tu Huynh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ana Bejarano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Farzad Mostofi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Jaguar Land Rover of Chantilly responded

We are so very sorry to hear about your experience, please feel free to reach out to us at careteam@landroverchantilly.com while we look into this.

October 30, 2024

William Norrell provides excellent customer service and is always helpful. My vehicle is always returned in a timely manner and sparkling clean. More

by natasha.edwards101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Norrel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Jaguar Land Rover of Chantilly responded

Thank you for recognizing William’s efforts! He and the rest of our team are committed to providing excellent service, and we look forward to serving you again soon.

October 29, 2024

This was just a routine service visit, but it was super easy and convenient - no complaints. More

by meganshipley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manikath James
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Jaguar Land Rover of Chantilly responded

We’re so happy to hear about your experience. Your support means everything to us, and we can’t wait to help again!

October 28, 2024

I had a nail in my tire and needed a new tire and battery. It took them 3 1/2 hours! Horrible service. I was the only one there waiting. More

by CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of those employees listed
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Nov 18, 2024 -

Jaguar Land Rover of Chantilly responded

We are so very sorry to hear about your experience, please feel free to reach out to us at careteam@landroverchantilly.com while we look into this.

October 28, 2024

BJ in the Service Department was absolutely wonderful! He was professional, knowledgeable, and his customer service was top notch! More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ
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Nov 18, 2024 -

Jaguar Land Rover of Chantilly responded

We’re so glad to hear BJ made your visit a great one! He and the entire team take pride in delivering top-notch service, and we appreciate your feedback.

October 28, 2024

I’ve o Lu used service there and they outperform every time because BJ is the best More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Alger
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Nov 18, 2024 -

Jaguar Land Rover of Chantilly responded

Thank you for your kind words about BJ! He and the rest of the team work hard to ensure every customer feels valued, and we’re so glad you had a positive experience.

October 27, 2024

Elaine was very helpful and gave great service and took the time to understand the problem and fixed it. She was very friendly and knowledgeable. Great customer service. More

by Meenu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine NG
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Nov 18, 2024 -

Jaguar Land Rover of Chantilly responded

We’re so glad Elaine made your visit such a positive experience! Her dedication, along with the efforts of our entire team, ensures our customers are always well taken care of. Thank you for choosing us, and we look forward to serving you again!

October 24, 2024

I had the worst experience at this car dealership. The customer service was terrible—they lied about me and even had the nerve to hang up on me when I was trying to defend myself! On top of that, the More

by Dr Akaiso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I will not tag the person here
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Nov 18, 2024 -

Jaguar Land Rover of Chantilly responded

We are so very sorry to hear about your experience, please feel free to reach out to us at careteam@landroverchantilly.com while we look into this.

October 22, 2024

James has always been very helpful and attentive to every issue reported. I’m glad to always talk to him when my car is due for service. More

by Zak All
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manikath James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Jaguar Land Rover of Chantilly responded

Thank you for your wonderful feedback! We’re glad we could meet your expectations and hope to serve you again soon.

October 21, 2024

BJ is really amazing . . very much satisfied with his service… and really trust him with our car maintenance and repairs More

by Asseacruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Aldeger
Report | Print
Oct 25, 2024 -

Jaguar Land Rover of Chantilly responded

We’re delighted to hear that you had a positive experience at our dealership and with BJ. Your satisfaction is our priority, and we appreciate your support!

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