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Jaguar Land Rover of Chantilly - Service Center

Chantilly, VA

4.3
174 Reviews
Call Service Center (703) 679-4000

174 Reviews of Jaguar Land Rover of Chantilly - Service Center

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September 26, 2024

The rating is for communication and service. Having a prepaid service program is amazingly helpful. More

by susanquintas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Bejarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Jaguar Land Rover of Chantilly responded

Thank you for the fantastic review! Our team loves helping customers like you, and it’s wonderful to know you felt valued. We look forward to serving you again soon!

September 26, 2024

The dealership was great. Appreciate the communication throughout the day. Ease of a loaner was great. Follow up from Ali was wonderful More

by jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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Oct 04, 2024 -

Jaguar Land Rover of Chantilly responded

It was our pleasure to assist you! We appreciate the time you took to share your experience, and it makes us happy to know you enjoyed working with our team. Please let us know how we can help in the future!

September 25, 2024

Went above and beyond! Everyone in this dealership was extremely friendly and helpful. Would definitely recommend. More

by retroactive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Bejarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Jaguar Land Rover of Chantilly responded

We’re thrilled to have made a positive impact on your experience! Our team is here to provide knowledgeable and friendly service, and it’s great to hear that came through. Thank you for choosing us!

September 24, 2024

Was quick and efficient…the labor cost was insane considering I just got a service done and was there for less than 2 hrs More

by Kellerg2Kellerg2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 04, 2024 -

Jaguar Land Rover of Chantilly responded

Thank you for taking the time to provide valuable feedback to us, and we hope you will choose us again for your next visit!

September 24, 2024

James in service is the best! I truly enjoy working with him, and while I have options for Land Rover dealerships, James is truly the reason I stay with the Chantilly location! More

by Adina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manikath James
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Jaguar Land Rover of Chantilly responded

Thank you for such kind feedback Adina! We’re delighted to know James and the team could meet your expectations and make your visit enjoyable. Please don’t hesitate to reach out for anything you might need in the future!

September 20, 2024

Always an awesome experience. Manikath, William and BJ are the best. Thank you for caring. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manikath James
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Jaguar Land Rover of Chantilly responded

Thank you Ken for the 5-star review, we are happy to hear the team has been consistently caring and helpful, and we look forward to seeing you again next time.

September 20, 2024

The only reason I return to this dealer is to service my vehicle with William Norrel. He is the sole reason I come here. He is consistent, friendly, reliable and committed to my satisfaction. More

by atcdod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Norrel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Jaguar Land Rover of Chantilly responded

Thank you for sharing your positive experience with William. We will work to improve our services to make sure your next visit is an even better one.

September 18, 2024

William in Service was excellent. He took care of me and my wife with a loaner and got our vehicle fixed as promised. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Norrel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Jaguar Land Rover of Chantilly responded

Thank you Tony for taking the time to leave a positive review for William and the team. We look forward to serving you and your family again in the years to come!

September 18, 2024

William in the service dept 10/10 customer service. See less purchase of vehicle initially More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Norrel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Jaguar Land Rover of Chantilly responded

Thank you for sharing your experience with William and the team, for the 5-star review, and for the 10 out of 10 rating!

September 13, 2024

Get safety inspection and emission test in the meantime the vacuum pump seal leaking so far so good More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Bejarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Jaguar Land Rover of Chantilly responded

Thank you Alex, we are happy to hear you are satisfied with our service!

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