I purchased a used 2007 Land Rover LR3, from the Land Rover Dealership in Fife, WA one year ago and the purchase seemed to be fair at the time. One year later, I returned to the same dealership to purchase another vehicle and to trade in the vehicle that I purchased from them. I was pre-qualified by my credit union in the morning, so I decided to get my Land Rover appraised by the Land Rover dealership that afternoon, prior to purchase and was offered a staggering $8,500 less for what I owe on the vehicle! I figured I would be in the ball park of possibly $1,500-3,000 less of what I owe, since the LR4 came out, however, I was totally shocked with this appraisal. I was displaying customer loyalty by returning to the same dealership for business, but not necessarily being met halfway, I mean, I am ready to make another purchase from them, just would like more value for the vehicle that they sold me and that they should stand behind.
I should have known better, when I bought the vehicle I didn't notice that it did not have floor mats. The next day I called for some complimentary mats and I was given a price of $250. Needless to say I bought my mats elsewhere, but this should have been my first warning sign.
The customer service is exceptional, luxury car dealerships tend to far a lot better than regular dealerships, they even have free ipads to use while waiting, complimentary coffee, sodas, and snacks.
So, aside from the customer service and friendliness, I have to give the dealership a bad rating for not willing to go the extra mile for a first purchase or even for a returning customer for a trade in/second purchase. I expected better, but got the same appraisal value that a low rate dealership would have given me. Choose your dealer wisely.
This is unfortunate, but goes hand in hand with luxury vehicles, inflated purchase price, instant high depreciation and low resale value.
Dissatisfied Land Rover Owner.