Jaguar Land Rover of West Columbia - Service Center

Great experience . This is my 4th vehicle from this dealership , and Gary Pridgeon always provides outstanding customer service ! This is my 4th vehicle from this dealership , and Gary Pridgeon always provides outstanding customer service ! More

Great customer service, Tom Matthews is a great asset for your dealership at the Land Rover. for your dealership at the Land Rover. More

The service at Jaguar Land Rover of West Columbia was excellent and exceeded my expectations. I often recommend getting any services there for your Land Rover. excellent and exceeded my expectations. I often recommend getting any services there for your Land Rover. More

Very professional and fast servicing. I was able to make an appointment quickly and they serviced my vehicle completely within a couple hours. I was able to make an appointment quickly and they serviced my vehicle completely within a couple hours. More

Able to schedule service same day I called. Tom Mathew’s is always efficient and pleasant Tom Mathew’s is always efficient and pleasant More

Love the staff’s friendly manner and that they are so efficient. Great to get in and out so quickly efficient. Great to get in and out so quickly More

Excellent experience on every level - ease of scheduling online - next-day appointment available - text updates/reminders for my appointment - friendly and knowledgeable service team, led by scheduling online - next-day appointment available - text updates/reminders for my appointment - friendly and knowledgeable service team, led by Janna - fast service - well-appointed waiting area More

I appreciate the time and attention that Tom always provides! I always walk away knowing exactly what I need to know to maintain the health of my car.. provides! I always walk away knowing exactly what I need to know to maintain the health of my car.. More

Tom Matthews made the service experience outstanding. Quick appointment and turnaround with great results. Performance of my evoque excellent Quick appointment and turnaround with great results. Performance of my evoque excellent More

Unfortunately, I had a very poor experience with this dealership once my Land Rover Discovery was beyond the 50K warranty period. I had some bad luck with my vehicle and needed a waste gate solenoid and dealership once my Land Rover Discovery was beyond the 50K warranty period. I had some bad luck with my vehicle and needed a waste gate solenoid and other items fixed. The Asst. Service Manager would not listen to my concerns and refused to offer any discounts or concessions. I took my car back and was charged over $200 for the inspection. This was disappointing as I had been a previous customer of the service department to get oil changes, and some other items looked at (the former service adv had left unfortunately). I felt extremely unvalued as a customer and that a quick sale was the only priority. Fortunately, I found the amazing service department at Annapolis. Even though it was over 40 miles further for me to drive, it was worth every penny. My service advisor gave me a 10% discount on over 2K of repairs, was extremely courteous and listened to my concerns. His forward thinking and customer service orientation earned the service department a loyal customer over the next two years. I finally traded my vehicle in this year at 100K miles as the repairs were getting too expensive and timely to maintain. If I ever bought another Land Rover again, I would ensure to get an extended service warranty and would definitely only go to the Annapolis dealership to buy and service my car. More