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Jaguar Land Rover of West Columbia - Service Center

Clarksville, MD

4.7
208 Reviews
Call Service Center (443) 785-2717

208 Reviews of Jaguar Land Rover of West Columbia - Service Center

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April 08, 2024

Tom is always a pleasure to work with. Great communication and ensures repairs are completed in a timely manner. More

by TKJOHNSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in Service
Report | Print
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Hi Tk, we appreciate you leaving Tom this outstanding review, he does go the extra mile!

Helpful
April 07, 2024

Everything was explained well, and I was comfortable waiting there while further unanticipated work was done More

by K3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate your 5* review for Tom, he is one of the best!

Helpful
April 07, 2024

I wasn’t happy with the bait and switch with my prospective purchase of tires. More

by benitaj6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike - Service dept. 2 stars
Report | Print
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

H Benita, please give me a call at 443-828-1622, we are eager to resolve your concerns.

Helpful
April 05, 2024

Tom provided excellent service and took care of me. Thank you for the great loaner while my care was serviced. More

by CD Edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in Service Department
Report | Print
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Hi Mr. Edwards, we are happy to have you and appreciate your review of Tom!

Helpful
April 03, 2024

The service provided was swift and efficient. The communication was constant and welcomed. The timing of everything was perfect. More

by PROBINSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Engle
Report | Print
Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate your stellar review of Mike, and will share your feedback with him!

Helpful
April 03, 2024

Terrible experience and customer service personnel. Please don’t contact me again. Thank you. Joy More

by JDAVIS320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aria Teherani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

Joy, we are so sorry to hear of your experience with us, please call us at 443-828-1622 so we can find a resolution.

Helpful
April 03, 2024

There’s been a big change in customer service for the better. I was very pleased with my experience this time. More

by jessicamaile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these. I worked with service
Report | Print
Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

We are happy you can feel the shift, and thank you for your amazing review of our service team!

Helpful
March 31, 2024

This was my first time at Range Rover of West Columbia. Everyone we dealt with was so friendly and courteous...Mike was amazing. More

by LS12603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Tom
Report | Print
Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for coming in and complimenting our service staff, we hope to have made another loyal customer!

Helpful
March 25, 2024

Their customer service was very polite and called and emailed me before the appt . They were fast to do the oil change and recall item. More

by MANDAJANE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone Durbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 20, 2024

Always professional and able to take care of my Range Rover. Great team and overall experience! More

by ALLIEWATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Mar 29, 2024 -

Jaguar Land Rover of West Columbia responded

Thanks for the great review for Tom in service, and thank you for using Jim Coleman for your Range Rover service needs

Helpful
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