Jaguar Palm Beach

The service department it’s not good at all. I went for my fist service since I bought my F-type and it felt like I owned a Kia Soul. As much as the brand wants to be known as a “luxury” brand it really is my fist service since I bought my F-type and it felt like I owned a Kia Soul. As much as the brand wants to be known as a “luxury” brand it really is not. Jaguar of Palm Beach doesn’t even give you a loaner.. you have to wait to be picked up by, the driven to a “mom & pop” rental car place (can’t remember the name), you then give them a deposit for the rental, review the rental to make sure it does/doesn’t have scratches, then take off. By the time you get the “rental” so much time has passed, it’s almost time to return it. Once I came back to get my car back from Service, I realized one of my “all weather” mats was missing so I told Mike (Service guy). He looked for it, couldn’t find it so he ordered me new ones… when they arrived at my house (a week later) they were not all weathered, they were the cheapest ones they could find. I communicated, yet again, with Mike and by the next day THEY FOUND MY MISSING mat. That’s when I decided to email Mike (service guy) & Brian (service manager) explaining as nicely as I could why was my experience disappointing and see what we could do to fix it, for future visits. That was about 6 weeks ago and I haven’t even heard back from Brian the manager. The place looked and service experience was cheap, careless and no regards for my time, instead of resolving my problem, they created many more. I’m supremely disappointed and I am thinking of selling my F-Type just 5 months after buying it. More

My car was just out of warranty dealership took care off all my concerns very satisfied would highly recommend this dealership.Dave was excellent at taking care of us. all my concerns very satisfied would highly recommend this dealership.Dave was excellent at taking care of us. More

Efficient took care of all my concerns provided vehicle as a loaner. No down time and no surprises David very professional my office is 10 min from ft laud Jaguar and I still deal with palm beach Jaguar du as a loaner. No down time and no surprises David very professional my office is 10 min from ft laud Jaguar and I still deal with palm beach Jaguar due to their customer service More

The service team of Jaguar Palm Beach is top notch. My service advisor David O. was spot on with communication and making sure everything got done. And no one knows Jaguar's better than Marcus who found service advisor David O. was spot on with communication and making sure everything got done. And no one knows Jaguar's better than Marcus who found the solution to an incredibly challenging issue. Great dealership in every aspect of customer service and quality vehicles. I have purchased 3 cars from this dealership and am highly satisfied. More

We weren't sure if we wanted a Jaguar or BMW. But after I learned the policies of Jaguar Palm Beach and all about the benefits of owning a Jaguar from Ken Comiskey, buying a Jag was a no-brainier. Ken was I learned the policies of Jaguar Palm Beach and all about the benefits of owning a Jaguar from Ken Comiskey, buying a Jag was a no-brainier. Ken was very knowledgeable and helpful. He really went out of his way to make sure we knew everything we needed to know. The entire sales experience was pleasant with no pressure. The general sales manager Steve was also a very nice and down to earth guy. He made sure we had all of our questions answered and added to the pleasant buying experience. More

I began my search for a car in Farmington hills Michigan at a Jaguar dealership closer to home. After being given the run around I found my car halfway across the country. I can’t say enough great thing at a Jaguar dealership closer to home. After being given the run around I found my car halfway across the country. I can’t say enough great things about Jaguar Palm Beach. The whole process was seamless. Lance and the rest of the staff were great to deal with. We did everything online and over the phone. I flew in to take a look at the car and they shipped it back to me. They really valued my time and were a pleasure to deal with. Thank you, for showing how a real dealership works!! More

I am giving a big THANK YOU to Lance Pain for his diligence and hard work in helping me with the purchase of my F-Pace, and particularly, with my tags and registration. Because of the COVID pandemic, diligence and hard work in helping me with the purchase of my F-Pace, and particularly, with my tags and registration. Because of the COVID pandemic, like many jurisdictions, the D.C. Department of Motor Vehicles initially only offered online and limited services. This caused a huge backlog and delays in the type of services that it was offering to D.C. residents and out-of-state delearships. It took well over nine months for D.C. DMV to send my tags to the dealership. Despite both of our frustrations with the delay, Lance was always very responsive and receptive to checking on the status and providing me what I needed until my tags arrived. He is a stand-up guy and great to work with. I would highly recommend him as a top salesperson who is willing to go the extra mile. Kudos to you Lance!! Hopefully, neither one of us has to go through this again. :) More

We were on vacation and looked at the 21 F PaceTHX Ron We were on vacation and looked at the 21 F Pace THX Ron Ives was outstanding and helped us ship our Car to OBX NC We were on vacation and looked at the 21 F Pace THX Ron Ives was outstanding and helped us ship our Car to OBX NC More

I’ve over the years been a Jaguar owner but this month when I leased my new XF with Don Colby as the salesperson he represented the best of Jaguar personnel. He was knowledgeable had an easy manner and ha when I leased my new XF with Don Colby as the salesperson he represented the best of Jaguar personnel. He was knowledgeable had an easy manner and had no agenda other than explain the vehicle fine qualities with no BS no high pressure. Wife More