Jaguar Palm Beach

Jaguar does not stand behind 7 year CPO warranty @Jaguar Management responding to the review apologizing that the 7 year CPO warranty it wasn't what "I thought the understanding of your CPO warranty @Jaguar Management responding to the review apologizing that the 7 year CPO warranty it wasn't what "I thought the understanding of your CPO warranty program was,"is not a misunderstanding on my part. It is what your salesmen told us and what is advertised on your website. What's even more interesting is I have called several other Jaguar dealerships and asked other sales reps to explain the CPO warranty/7 year program and not ONE of them has said you have to purchase the 7th year in order to qualify. The "up to" you keep throwing out there is defined as up to 7 years or 100k miles whichever comes first. Every sales rep states that Jaguar prides itself on the 165 pt inspection for CPO and the 7 year coverage over LEXUS 6 year CPO program, however, you are not standing by your product. In my case it will be 7 years since my car only has 43k miles. We would have noticed that you made that error upfront, however, the manner in which the car was delivered to us was horrific. I still have the pics on my phone and you guys had to clean that up as well. More

Jaguar LIES Bait & Switch on advertised CPO 7-year warranty We purchased a CPO (Certified Pre-Owned) 2014 Jaguar XJ from Palm Beach Jaguar with 29k miles in September 2017. The ad and sticker (which I still hav We purchased a CPO (Certified Pre-Owned) 2014 Jaguar XJ from Palm Beach Jaguar with 29k miles in September 2017. The ad and sticker (which I still have) on the car promoted it as a CPO with a warranty of 7 years from the original service date. Our XJ’s original service date is 3/2014. Fast forward almost 3 years later and they have cheated us 1 year on our warranty by stating that the CPO warranty is for six years not seven. If you look on all Jaguar websites today, it clearly states that a CPO vehicle has a seven year/100k mile warranty. As of today, our car has 43,000 miles on it, so it should be covered until March 2021. Jaguar only covered our CPO until March 2020 and has stolen our last year warranty from us. We have had numerous conversations with both the dealer we purchased the car from (Palm Beach Jaguar; along with the corporate office(Jaguar/LandRover) over several months attempting to resolve this matter and they are blaming each other while we as the customer are victims of their shenanigans. Currently I am still waiting for a resolution from Carrie at the corporate office on this matter. When we bought this car, we were considering buying a Jaguar XJ or a LEXUS LS. @ Lexus their CPO vehicles are warranted 6 year/100K miles, and our sales reps (Arthur/Shawn Price) emphasized repeatedly that Jaguar beats Lexus on CPO warranty covering their cars’ an extra year. Turns out that was a lie, & they continue to perpetuate this false advertisement to this day in order to make a sale. This is the second Jaguar we owned and had intentions of purchasing a Range Rover SUV, however, seeing how they will not honor and stand by their word with regards to this warranty we will RUN to Lexus and sound a warning to all we know about Jaguar/LandRover dishonest practices. More

Dave is the best Service Manager ever. I have not been unhappy with my F-Pace or the dealership in West Palm ever. Love my car and the service department is the best. Several patrons were I have not been unhappy with my F-Pace or the dealership in West Palm ever. Love my car and the service department is the best. Several patrons were in lounge waiting on vehicles and we all agreed Dave is the best service manager any of us have ever had. Thank you for making what can be a aggravating experience go so smoothly. More

Great service! Great convenience having pick up and return on same day.Valet drivers should be wearing masks and gloves until pandemic is under control! return on same day.Valet drivers should be wearing masks and gloves until pandemic is under control! More

Fast and friendly service Friendly people and fast service. Susan is great she always keeps me informed. The best service center in town. Great facility and awesome service. Th Friendly people and fast service. Susan is great she always keeps me informed. The best service center in town. Great facility and awesome service. Thanks Jaguar of Palm Beach. More

Great experience The best service center in town. Friendly staff, great facility and awesome service. I would recommend Jaguar of Palm Beach to everyone. Thank you Sus The best service center in town. Friendly staff, great facility and awesome service. I would recommend Jaguar of Palm Beach to everyone. Thank you Susan. More

Very happy with Jaguar of Palm Beach I've been using this dealership for at least 6 years, and I've never been disappointed. They've always taken care of my cars to my satisfaction. I've been using this dealership for at least 6 years, and I've never been disappointed. They've always taken care of my cars to my satisfaction. More

Fast and friendly service Friendly people and fast service. Susan is great. She always keeps me informed with what is going on with my car. Thanks Jaguar of Palm Beach! Friendly people and fast service. Susan is great. She always keeps me informed with what is going on with my car. Thanks Jaguar of Palm Beach! More

VERY EFFICIENT AND FRIENDLY SEAN KESSON ALWAYS MAKES ME FEEL AS THOUGH I AM HIS ONLY CUSTOMER. HE WAS WAITING FOR ME WHEN I ARRIVED AND HAD ME OUT THE DOOR IN ABOUT TEN MINUTES. SEAN KESSON ALWAYS MAKES ME FEEL AS THOUGH I AM HIS ONLY CUSTOMER. HE WAS WAITING FOR ME WHEN I ARRIVED AND HAD ME OUT THE DOOR IN ABOUT TEN MINUTES. VERY PLEASANT EXPERIENCE. More

excellent!!! the staff are always great outstanding!!! you couldn't ask for more , for they provide everything/anything without asking!! the entire staff not only strive for excellence but outstanding!!! you couldn't ask for more , for they provide everything/anything without asking!! the entire staff not only strive for excellence but have achieved it in every way!!! I will without a doubt buy my next car from jaguar palm beach but recommend it very highly! More