Jaguar Sarasota

Michelle, Kyle and Rick in the service department where all 5(five) stars. The problem we have is that we originally brought our 2015 Land Rover Range Rover in because the A/C was not cooling/working prope all 5(five) stars. The problem we have is that we originally brought our 2015 Land Rover Range Rover in because the A/C was not cooling/working properly. We purchased the car as a CPO in 2018 (only 10,700 mi on it) in Darien, CT (we had been customers for 21 years and purchased 10 vehicles from the dealership) and decided to use Jaguar Land Rover Sarasota, as we are moving to Port Charlotte, FL. The first service the stepper motor was replaced (the dashboard had to be removed) and cost $5,800 the vehicle was there for 6 (six) days. We drove it for a month and the A/C stopped working properly again. We brought it back for the A/C problem and some other repairs and this time the blower motor and HVAC control motor were replaced at a cost of $3,800 the vehicle was there for 29 days. The vehicle was fine for about a month but the A/C was not starting right away and took up to 45 seconds to start blowing cold air, which it never did before, it always started as soon as you turned the vehicle on. We were told that it could take up to 30 seconds to start. This not acceptable here in FL when the inside of a black interior can reach over 100 degrees (sitting in direct sun) in about 30 minutes, your sweating before the A/C comes on the vehicle was there for 9 (nine) days. We brought the car back 4 (four) days later because the air bag light was on, (that's another story). Went to pick the vehicle up 4 (four) days later and when we started the vehicle the A/C was blowing warm air again out of the center dash vents on the drivers side, turned around and brought the vehicle back. We were given a new loaner (thank you for giving us Velars every time). The vehicle was there for 13 days in which this they replaced the HVAC module, of which we only had to pay for the part $950 for a total of $10,550 for a total of 4 (four) months of bringing the vehicle back and forth to dealership and spending 57 days at the dealership. We don't understand why the problem took this long to supposedly fix and the A/C still takes 45 seconds to start, which we are told is common for the new software update, installed in the last visit. In total of all the services we have brought the car in for, A/C and other issues, we have spent $24,251 at Jaguar Land Rover Sarasota. The reason why we spent all this money on the vehicle is it only has 79k on it and is in perfect condition and pretty much loaded. All this being said we will still use this dealership for service in the future, mainly for the excellent service department. One more note the dealership needs to update the invoices to state that there is a 3% fee for using a credit card and show it on the invoice. More

The price went from 40,000. 00 to 48,000.00 that the loan ended up being I was going to pay cash any they begged me to get a loan I should have never agreed to that, plus they so 00 to 48,000.00 that the loan ended up being I was going to pay cash any they begged me to get a loan I should have never agreed to that, plus they sold me some warranty that is worthless. My bad. More

DON'T DO BUSINESS WITH JAGUAR SARASOTA! ! After purchasing my car, and after explaining to them my needs, I found out through the bank that they included almost $3,000 in extra fees for cove ! After purchasing my car, and after explaining to them my needs, I found out through the bank that they included almost $3,000 in extra fees for coverage that I didn't ask for! I let them know very clearly that I didn't need any extra in my auto loan. I put down a large amount for the down payment so that I can have a low monthly payment, but now 3k has been added to that! I am reading that a lot of people are in the same situation. I am spending too much effort trying to get in contact with them, and they just simply aren't responding to me anymore. It is very disappointing, because I did my research, and I found out that Jaguar Sarasota had the best price, but it is fake, because they are raising the price through their loans and malpractice. DON'T FALL IN THAT!!!! More

We went to this dealership to purchase a pre owned vehicle. The staff was not knowledgeable about the vehicle or the reconditioning process. They never responded to calls or texts and once we moved vehicle. The staff was not knowledgeable about the vehicle or the reconditioning process. They never responded to calls or texts and once we moved forward with the process, they ran a credit report and even with an 800+ FICA score, they came back with a very high interest rate and told me I could only get that rate if I also purchased an extended warranty for $5000! Oh…and then because of the warranty, I would also have to purchase gap insurance! This dealership appears to have some shady business practices and they also have exorbitant dealer fee add ins of over $3000 BUYER BEWARE! More

It felt like they were trying to squeeze every penny out of us. It felt sleazy. of us. It felt sleazy. More

Our personnel that helped us through the process of purchasing this car considerate well prepared great personalities. purchasing this car considerate well prepared great personalities. More

Liz & other members treated us well even after sale. Supportive and respectful. Well prepared, assisted. Supportive and respectful. Well prepared, assisted. More

Dealership was clean and inviting. Staff was friendly once they realized we were there. Bought two cars from them. I would come back to see them again if I was looking, I drove 2.5 Staff was friendly once they realized we were there. Bought two cars from them. I would come back to see them again if I was looking, I drove 2.5 hours to shop there. Next time I would try to do it over the phone or internet. Loved the manager I worked with, Ernie? I am still waiting on paperwork that I was never given and info on an extended warranty from a third party. I have no complaints about any staff, they were all wonderful. More

Michelle lane, was the best! After buying new Range Rovers from Fields. I will now look at Sarasota at Jaguar Sarasota for my new car needs. I had a blow out Friday, 17 night and After buying new Range Rovers from Fields. I will now look at Sarasota at Jaguar Sarasota for my new car needs. I had a blow out Friday, 17 night and had it towed to Jaguars Sarasota as I did not have a spare. MS Lane called me Saturday morning, told me there was a recall she whould take care of and made sure my tire was fixed. I was out the door by noon and could not speak highly of her service. Best, Wallace Devlin More

Overall the purchase experience was good. Finance (Jason) was excellent. Felt the salesman Aeman was rushing us and did not follow up to ask if we needed anything further. He did call, but Finance (Jason) was excellent. Felt the salesman Aeman was rushing us and did not follow up to ask if we needed anything further. He did call, but only to make sure that the closing went through in a timely manner. Interaction with the service department was excellent. We look forward to having our car serviced there in the future. More