Jaguar Sarasota

Everyone I worked with, from Gigi my salesperson to the gentleman in Financing was just amazing. The car was super clean, and extra touches like good floor mats and a shade protector for the windshield are gentleman in Financing was just amazing. The car was super clean, and extra touches like good floor mats and a shade protector for the windshield are really appreciated. Proud to bear the Jaguar/Land Rover of Sarasota name on my tag cover! My salesperson is not listed in the list below for ratings. More

A number of issues are responsible for this 1-star rating. I am not someone who posts reviews, so it had to be a pretty bad experience for me to take the time to write this. First, while finishing rating. I am not someone who posts reviews, so it had to be a pretty bad experience for me to take the time to write this. First, while finishing up the purchase, my new (used) vehicle was supposed to be in the back being detailed. That didn't happen. There is still paint residue on the back window, that we pointed out. And the interior was not cleaned adequately. Ok, not that big of a deal. I can let that slide. But a week after purchase, we traveled 1,000 miles to our vacation home and I already have a service appointment scheduled here in Ohio for a couple issues that we experienced on that trip. So much for their multi point inspection guarantee. Or is that just for Jags and Land Rovers? I also received a call from the dealership that there was an issue with my trade in title being from another state, and I needed to sign a power of attorney. They had already overnighted it to my Florida address. I am not there, I am 1,000 miles away. So they emailed it to me. Fine. But at my vacation home, I am literally 30 minutes away from a printer and a UPS store. Needless to say, I had to go a bit out of my way to get this handled. Not even a thanks or an email that it was received back from them. Almost a month following this purchase, my trade in had still not been paid off. When I called and asked for an explanation, I found that they had mailed the pay off to the wrong bank. My credit union had never heard from anyone at this dealership for a pay off quote or to request a mailing address. I had to provide the correct address. How does that even happen?! I was told they'd get it handled and he would "talk with me first thing Monday." While it is now fixed, I never got a call, just an email with the tracking information on the new pay off. None of these issues are acceptable from a reputable dealership, especially a luxury car dealer. Was it because I purchased a used Mazda and not a new $200K Land Rover? So, that's it. One-star. Overall, terrible experience. While I really like my new/used car, I could not in good conscience ever return to Jaguar Sarasota. My business is not valued there. More

I was loosing pressure in 2 tires on my Defender. Turns both had been punctured by screws in the sidewall and had to be replaced. Nicholas was able to get me in and replace these tires in just a coup Turns both had been punctured by screws in the sidewall and had to be replaced. Nicholas was able to get me in and replace these tires in just a couple of hours. I appreciate his quick service. More

Service Department has always been good. Had to buy my new Range Rover elsewhere. Thank you Had to buy my new Range Rover elsewhere. Thank you More

It was not a great experience. ..so many up charges. A $22,000 care became a $33,000 car and most employees were clueless to what they were doing. The car was dirty when they showed ..so many up charges. A $22,000 care became a $33,000 car and most employees were clueless to what they were doing. The car was dirty when they showed it for the first time. No one ever called back to check on anything. Very Disappointed with this dealership. But with limited inventory I was stuck. If I had a choice, I would not use them. I don't exactly remember any of there names but the only employee I would give a good review for was the girl that helped with insurance. The rest were not informed on anything, I knew more than they did. The guy who sold all the upcharges knew his job but tried to be tricky. And they all said just take it you can cancel it in 30-60 days. Even the financing...if I wanted that price I had to take financing I did not want and the took money off the price for the interest...after the 4 hours I was there I could tell they were trying to confuse all the numbers...If you can avoid this place you should!! More

Mike, my service writer was great. He took care of my cars problem right away. Thank you again. He took care of my cars problem right away. Thank you again. More

From start to finish the experience was smooth and easy with great communication. Service has always been great. with great communication. Service has always been great. More

Michelle Lane is the absolute best always has an answer no matter what questions.Thanks Michelle no matter what questions.Thanks Michelle More

I was assigned to a new Service Advisor, Mike Stevenson, (my previous Advisor relocated) and experienced excellent service. Mike was personable & professional. Will ask for him at next service appointment! (my previous Advisor relocated) and experienced excellent service. Mike was personable & professional. Will ask for him at next service appointment! More

Everyone was very friendly and helpful. The whole purchasing process was very smooth. Great Team!! The whole purchasing process was very smooth. Great Team!! More