I contacted the service department due to the fact that my F-Pace had 5,000 miles on it, and I always service my vehicles every 5,000 miles. Also, the indicator on the dash informed me that the car needed servicing. There were also 3 other things that needed to be checked. It is my wife's car, and she needs a car, so I inquired about a loaner vehicle. I was told that a loaner vehicle was not available for over a month. I then asked if someone could just give me a ride to my office when I dropped it off, and they said yes, in a week and a half. When I arrived the service writer advised that the car did not need to be serviced until 16,000 miles. I asked why the indicator was on and she told me that the car must have sat on the lot for a few months before it was sold. The courier was 20 minutes late to pick me up and take me to work. I was scheduled to teach a class that day and was assured that they would get me to work on time. They didn't. The cliff note version is this- I was told the car would take 2 days to repair, it took 7 and had to be returned because it still is not fixed. After 5 days, and also after my phone calls not being returned, I went to the dealership. I was told that my car had been "overlooked". 2 days prior to being told that I was told that the car was being diagnosed. Due to the fact that 2 days later I was told it had been overlooked that was not true! It stayed 2 more days. I was also told that my car would be washed and vacuumed and there would be "a little something left in it for my trouble. It was not washed or vacuumed, and there was nothing in the car. The car is new. The way the service department treated me, and now they still have the car, has taken the excitement and pleasure of owning a new car for my wife. She spent a long time making her decision on this car, her prior vehicle was a GMC Denali, and we had no problems with it. If I can ever get this car repaired and out of the shop we MIGHT enjoy it. We'll see. The Service Manager told me after our visit that anytime I needed something to call his cell phone. I did that 2 weeks ago and he hasn't called me back yet. I guess that's why the others don't either.