Jake Kaplan's Land Rover Warwick

My car sat at kaplins for almost 2 months after an electrical problem from an automobile accident. Mike had an attitude and when I questioned why my vehicle wasn’t in perfect condition after paying th electrical problem from an automobile accident. Mike had an attitude and when I questioned why my vehicle wasn’t in perfect condition after paying them claimed “I never ordered it”. His manager was rude and accused me of claiming “fraudulent” activity on my vehicle repairs. I was not only insulted and offended, but victimized by a lead facility member of this dealership. My futures business with Land Rover will be in Norwood MA. More

Great service ! Mike was a pleasure to work with and made the process smooth. He was responsive and we are enjoying our new vehicle Mike was a pleasure to work with and made the process smooth. He was responsive and we are enjoying our new vehicle More

Always the best service every time I come in and seeing the same advisors is great. Bernie always makes sure to listen to my needs and explains everything well. This is the only dealership I have been to w the same advisors is great. Bernie always makes sure to listen to my needs and explains everything well. This is the only dealership I have been to where I don’t mind coming because I know I am not going to coerced into some service I don’t need. More

Bernie and Lori are outstanding, and, apart from loving my Discovery Sport Landrover, Lori, and her service personal are one of the key reasons I have bought 3 cars from this dealership over the years. The my Discovery Sport Landrover, Lori, and her service personal are one of the key reasons I have bought 3 cars from this dealership over the years. They have been unwaveringly attentive, friendly, and knowledgable. I look forward to seeing them during my service visits. (This was not my experience at a prior dealership where I felt like an impersonal number.) Lori has helped me out in several emergencies over the years. And both Bernie and Lori were wonderfully accommodating when recently I got a flat tire. They replaced it pronto, and that very day, I got a screw in the tire that they had just replaced--on the way home from the dealership! They were able to service me asap with a new tire. Their warmth and friendliness took the sting out of having to pay twice for a replacement of the same tire. Wish I had invested in tire insurance ;-) It's already a "funny story." Overall, Lori and Bernie have earned my highest praise. More

Bernie, my service rep, gets 5 stars for her great customer service. Very professional and went out of her way to get me a loaner when my “will wait” appointment turned into an all day repair job. A customer service. Very professional and went out of her way to get me a loaner when my “will wait” appointment turned into an all day repair job. Although Bernie gets 5 stars, I cannot give the dealership 5 stars because I think having to wait over 30 days for a simple oil change without a loaner is unacceptable, I have had my vehicle serviced 3 other times, and it is always at least a 30 day wait for an appointment. Not good enough for the price we pay for these vehicles! More

Make C scheduled and made sure the H422 vapor purge recall and RI inspection was completed on time. recall and RI inspection was completed on time. More

The most pleasant dealership I have been to in a long time. Everyone there is always so polite and helpful. Definitely an 5 star dealership time. Everyone there is always so polite and helpful. Definitely an 5 star dealership More

Bernadette and her crew managed the service to my Land Rover in a professional and efficient manner. I was able to have a loaner car...which is a great plus for my busy schedule. The detailing of the v Rover in a professional and efficient manner. I was able to have a loaner car...which is a great plus for my busy schedule. The detailing of the vehicle is spectacular as well! Bernadette is the BEST. Bea Spires More

do not ever buy a land rover ever my land rover discovery sport hse has a light checking light i did try to make an appointment guess they are taking new costumers so what king of s discovery sport hse has a light checking light i did try to make an appointment guess they are taking new costumers so what king of service is this i will advice DO NOT BUY a land rover ever again this company sucks they will lat you stuck it do sucks More

Bernadette was outstanding. She let me know from start to finish what my vehicle needed and explained it in full detail and made sure it was ready and retuned to me quickly. I’v She let me know from start to finish what my vehicle needed and explained it in full detail and made sure it was ready and retuned to me quickly. I’ve had other advisors there but she is the best! More