Jake Kaplan's Land Rover Warwick

Great experience. Elaine and Mark were great!! The team was very helpful, efficient and friendly. Great customer experience! I am very happy that I choose a land rover as my new car. The team was very helpful, efficient and friendly. Great customer experience! I am very happy that I choose a land rover as my new car. More

On time, w a loaner and convenient. Good job overall. Attentive service and easy in and out. Sales team and service team worked well together. I liked the convenience and loaner car they Good job overall. Attentive service and easy in and out. Sales team and service team worked well together. I liked the convenience and loaner car they provided. More

service Long time customer, serviced both of my Land Rovers over the week. Co ordination went well. I intend to continue to use this dealership for their on Long time customer, serviced both of my Land Rovers over the week. Co ordination went well. I intend to continue to use this dealership for their ongoing service. More

A pleasure to use the service center at Land Rover Warwick In comparison to other service centers I've used over the decades with other vehicles, Land Rover Warwick is by far my favorite. The key reason is tha In comparison to other service centers I've used over the decades with other vehicles, Land Rover Warwick is by far my favorite. The key reason is that I trust them. They service my car well. They let me know the cost in advance. They are available to help me if I call with a question (e.g., tire pressure) or have difficulty on the road. For example, once when my car was shaking in the winter, Lori had me come in right away and showed me that when snow gets unevenly wedged in the tire area, the car will shake a bit since the snow-weighted wheels put it a bit out of balance. Sure enough - taking out the snow solved the problem. Barbara, Paul, Lori, and the men who help with the car have been friendly. I like that the service center offers loaners. Sometimes I just enjoy doing my work for an hour or so in the waiting area - enjoying fresh fruit, coffee, and they also offer other snacks. They honor the LR coupons which helps reduce the price. I trust the quality of the work. More

Purchase new vehicle Great service, professional, fair, no high pressure, expeditious response, Tom Phillips explained everything in detail as well as understandable to me Great service, professional, fair, no high pressure, expeditious response, Tom Phillips explained everything in detail as well as understandable to me. Would definitely recommend Tom and the dealership for purchase of another vehicle. More

Expensive but necessary. A key component in selecting Land Rover is the use of a courtesy car. Often dealership does not have the fleet necessary to service all customers. A key component in selecting Land Rover is the use of a courtesy car. Often dealership does not have the fleet necessary to service all customers. We have one vehicle, therefore, it is imperative that we have access to a courtesy vehicle. We are in the market for a new vehicle, and access to a courtesy is tantamount for us and our future purchase rest heavily on availability to a such a vehicle. More

Attentive, personal, professional, outstanding The Jake Kaplan team Mike Coccoli, Mike Hiraldo, Sean Gebert and Paul Martineau were outstanding. Mike C is the best customer service consultant I ha The Jake Kaplan team Mike Coccoli, Mike Hiraldo, Sean Gebert and Paul Martineau were outstanding. Mike C is the best customer service consultant I have ever dealt with. All were great listeners and genuinely focused on my situation and making me a priority. Everyone was incredibly professsional amd friendly. The personal touch resonates. Mike Esposito approached me both days in the dealership to congratulate me on my purchase. Awesome customer service with an intimate touch. No regrets. Very happy! Great job team! Tom Duff More

Excellent! Tom was excellent! I am looking forward to meeting with Michael, product specialist, on Tuesday to go over some of the vehicle features I am still not Tom was excellent! I am looking forward to meeting with Michael, product specialist, on Tuesday to go over some of the vehicle features I am still not comfortable with. Thank you again. More

Paul Martineau went above and beyond!! Paul Martineau went above and beyond at finding me a Range Rover that met my needs and budget. I felt very well taken care of and I was pleasantly sur Paul Martineau went above and beyond at finding me a Range Rover that met my needs and budget. I felt very well taken care of and I was pleasantly surprised with how much he gave me towards my trade in. Sean Gerbert spent a lot of time answering my many questions and making sure I understood my new car. I look forward to having my new car serviced here as well as purchasing another car here in the near future. Great staff all around! More

Service A routine service was scheduled along with several small items which we requested to be addressed. As usual Mike called with costs and timeframe for a A routine service was scheduled along with several small items which we requested to be addressed. As usual Mike called with costs and timeframe for any items that were not included in the service. After approving the additional work was completed within the same timeframe as the original scheduled service. More