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Jake Sweeney Mazda Tri-County
Cincinnati, OH
746 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 746 reviews
July 05, 2019
Friendly and quick service! We are so pleased with our experience! They found us the perfect car on the first try and got us out the door all within an hour!! We had our two litt We are so pleased with our experience! They found us the perfect car on the first try and got us out the door all within an hour!! We had our two little kids with us, so the time efficiency was AMAZING!! Not to mention that everyone was so nice to us and our children! It was all around an amazing experience!! More
by TDUCOLON5
Verified CustomerEmployees Worked With
Sean Cheek, Keith Jenkins, Robert Sabbagh, Brian Gaynor, Alexis Siddiqui, Terry Owens, Jordan Clatterbuck, Kristin Cooper
July 05, 2019
75,000 Mile Package with Great Service I've continued to use Jake Sweeney Mazda Tri-County since relocating to the greater-Cincinnati area. The support here, care to detail of the vehicle a I've continued to use Jake Sweeney Mazda Tri-County since relocating to the greater-Cincinnati area. The support here, care to detail of the vehicle and the customer, and general amiable nature of the staff is wonderful. In addition to having my car through the weekend, I was provided a dealer lender of the same model with the newest features. It was a huge help and even provided some insight into what I plan to spring for in the future. Can't heap enough praise - good work, y'all! More
by Zane.David.Carlson
Employees Worked With
Adam Blakely, Ben Conover
July 04, 2019
Was timely We're able to accomplish what was asked for in a timely manner and quicker than they projected originally. I did anticipate a demonstration of what w We're able to accomplish what was asked for in a timely manner and quicker than they projected originally. I did anticipate a demonstration of what was added but was only given a paper explaining the new feature. More
by ERNIETUM
Employees Worked With
Adam Blakely, Ben Conover
July 04, 2019
Excellent I used a JAKE Loaner while my car was in for service. My service time was less than expected. I wanted a car wash but it was down for repairs. I used a JAKE Loaner while my car was in for service. My service time was less than expected. I wanted a car wash but it was down for repairs. More
by ITTELGOFAR2
Employees Worked With
Tony Heitz, Keith Kennedy, Bob Bray, Jeff Ames, Adam Blakely
July 03, 2019
Love them We have been using this dealership for 11 years. The service is unparalleled. I would highly recommend them to anyone. You always leave feeling taken We have been using this dealership for 11 years. The service is unparalleled. I would highly recommend them to anyone. You always leave feeling taken care of and like family. Buying cars can be stressful but they do everything in their power to make it as easy as possible which I absolutely love. More
by CARLACHALKLEY
Employees Worked With
Robert Sabbagh , Tony Heitz, Bob Bray, Adam Blakely
July 02, 2019
New to the Mazda Experience Walked in completely unfamiliar with Mazda, drove out in a CX 5!! Terry did a great job of explaining the brand and what it is known for, and my test Walked in completely unfamiliar with Mazda, drove out in a CX 5!! Terry did a great job of explaining the brand and what it is known for, and my test drive was super fun! Love my new car!! More
by F Norton
Employees Worked With
Tony Heitz, Sean Cheek, Terry Owens
June 30, 2019
Great collaboration Ben and the team took care of me in a timely manner. Fitz S. Was the mechanic he took care of the recall and a few repairs I needed. He is always prec Ben and the team took care of me in a timely manner. Fitz S. Was the mechanic he took care of the recall and a few repairs I needed. He is always precise and professional. Great team... I always recommend buying and getting my friends to work with this Sweeney Mazda team! More
by kathymlane
Employees Worked With
Robert Sabbagh, Ben Conover
June 30, 2019
A few Reservations Recently in for body work after being rear-ended on the Ronald Reagan. After an initial estimate of $9,000 and 10 business days to fix, the reality t Recently in for body work after being rear-ended on the Ronald Reagan. After an initial estimate of $9,000 and 10 business days to fix, the reality turned into $17,000 and over a month. While I understood that after the $9,000 estimate that additional required work may be uncovered, I was expecting in the range of $1,000.... that there could have been seven times that, should have been apparent to to a pro and I should have received a warning as to time and dollars possibly required. On receiving the news of the additional time and money, I asked, "What happened?" And rather than getting a professional explanation, I got the smart-assed remark, "Well, you were in a car wreck." (no kidding.) When I did reach my rep, Dave Davis, I did get more information. In the end, it was a major inconvenience because I had a road trip planned with the car for early June. All I could ask would have been the ability to plan better farther ahead. The work itself seems satisfactory with the exception of a slight mis-alignment of the lift gate, that there was dust inside and that the exterior wash was marginal.... bugs in the front. (On my last service they said the car wash was was unavailable and that they just forgot to rub out a scratch that was on the right rear when I bought the car. (No longer an issue.) I like my new car. I liked my sales person Kya Denmark. I hope to have a good relationship with your service department..... But for me, the jury is still out. Robert L. Roark More
by RLR0
Employees Worked With
Dave Davis, & spoke with others in the body shop.. Never met Ben Conover, Kiya Denmark
June 24, 2019
Good Service but. I called and set an appointment to have my tires replaced and told them exactly what I was getting. They set an appointment and gave me a loaner car I called and set an appointment to have my tires replaced and told them exactly what I was getting. They set an appointment and gave me a loaner car the night before the service date. I received a call the next morning and they told me they had the tires but they were at the warehouse and it would be another day before they could get them in. The following day, they didn't come in until about 3pm and I had someplace I had to be by 5pm so it again wasn't ready. The following day, the car was ready for pickup. Luckily it was a free loaner so not so bad but I was specific on what I was getting. The service department has worked on my car previously and said that on my next oil change, I would likely need tires as they were getting close. So with all that, I feel they could have looked at their inventory and ordered the tires in for me so that it would have been completed the day promised, instead it was 2 extra days. Finally, their website is not user friendly at all. I can't see my history and it has me having 2 different cars that are identical. Suggesting services I just had done and so one, really needs an overhaul. I talked to someone on chat 3 times now and I have never received a call back from the dealership, so if you need to talk to someone there, call them. More
by Brian W
Employees Worked With
Ben Conover
June 24, 2019
Excellent Your service department is excellent, all-around. Communication, quality of work, timeliness, price - I couldn’t be happier. I compared the brake esti Your service department is excellent, all-around. Communication, quality of work, timeliness, price - I couldn’t be happier. I compared the brake estimate to what I paid at another service facility (not a dealership), and it was only a $30 difference. To have Mazda parts, it was well worth it! I’ll be coming back. More
by smwalz
Employees Worked With
Ben Conover
