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Jake Sweeney Mazda Tri-County

Cincinnati, OH

4.6
725 Lifetime Reviews Review Dealership

135 Northland Blvd

Cincinnati, OH

45246

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725 Reviews of Jake Sweeney Mazda Tri-County

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September 15, 2020

"My wife and I have not purchased a new vehicle in many..."

- dtherkelson

My wife and I have not purchased a new vehicle in many years. Our experience with Keith Jenkins and every single other staff member we met and worked with was nothing short of incredible. What a pleasure to be taken care of by a professional team working together as part of a smooth-running operation... led by Keith Jenkins, who was so easy to work with. Keith provided all the information we needed, and answered all our questions with confidence and clarity. The same goes for Sales Manager Kris Miller, Finance Manager Mike Donohue, and Service Manager Jeff Ames. Truly great people to work with when you're making a purchase of this importance. THANK YOU VERY MUCH! I recommend your dealership and your superior staff to anyone looking to buy a Mazda anytime in the future. We appreciate you!

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Recommend Dealer
Yes
Employees Worked With
Jeff Ames
5.0
Keith Jenkins
5.0
Other Employees : Kris Miller, Mike Donohue
July 20, 2020

"Let me just say working with Keith was amazing! I knew..."

- rebekahshoemaker013

Let me just say working with Keith was amazing! I knew the moment I spoke with him on the phone that I was going to work with him if I could. He was so professional, really cared about what I was looking for and my concerns and just all together was a fabulous individual. He had the sale the more contact I had with him. Cannot sing his praises enough! What almost lost the sale and what had Keith not been a delight was the finance guy. He seemed nice enough at first but that quickly changed when I rejected some of his offered. Firstly, it wasn’t a good deal I was already paying for almost everything he had to offer and if I wasn’t I have a guy for that. I have someone for everything as far as a vehicle goes and the question of whether or not Jake Sweeney was going to be in the trust circle was still up in the air. I love my Machanic, my rim guy, my tire guy, my window guy everything and those are my relationships I and my family have built up over the years I’m not going to drop that for people I’ve just met and am testing out. Plus the contract stated that if you used other people for work on your car then they were a “spiteful ex” and he put it and it wasn’t a relationship I was willing to get into especially since long term it would have made my total paid and owed WAY HIGHER. Another issue I had with him was he did not like I got outside consults before finalizing anything and said he didn’t like that I did that because he didn’t think the person I talked to understood how good of a deal it was. Well as I said before you’re new I don’t know you all yet and the way it was going I wasn’t sure I wanted to he seemed to think I shouldn’t be allowed to make outside calls because I rejected the offers. Well I have a right to check with anyone what I’m paying for already and what I need and don’t again you’re new to the group pending being it in so if he would have told me “No outside calls” and he clearly wanted to. I would have left and gone somewhere else because I have to double check you on what you’re telling me and then see if it’s something I’m already paying for and need which I didn’t. It was very uncomfortable and again had it not been for my experience with Keith and the fact I loved the car I would of went elsewhere. Another thing that was very uncomfortable was when I handed him $3,000.00 he asked me how I got it”? I said what do you mean? I work. I saved.” It was just not comfortable at all. Especially when I left and he went in where I could see him to another office and fumed to whoever that was in there because I didn’t take the extras? I assume he made some sort of a profit off of that. It almost made me leave and I just didn’t appreciate it. Again Keith was wonderful he even followed up with me to make sure I liked my car a few days after. But if he wouldn’t have been Jake Sweeney would not have been for me. But I LOVE my car! Thank you for that!

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Recommend Dealer
Yes
Employees Worked With
Keith Jenkins
5.0
Richie Ollier
1.0
Terry Owens
5.0
June 21, 2020

"My sales person great and everything was good. But I..."

- JONOTHANKIRBY

My sales person great and everything was good. But I thought that car came with floor mats but nope. Then I found out that in 2016 they had a known issue with the wheels delamination and Mazda will only give me enough to cover the repair of 3 of the 4. The infotainment system needed a big update that cost me an extra $35 that when I called the service department they knew it needed it. So overall I felt like it had some stuff that should have been taken care of before I purchased the car.

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Recommend Dealer
Yes
Employees Worked With
Mike Bonin
5.0
June 17, 2020

"First car "

- ASADMUHAMMAD

Keith made sure the bank accepted me for my first leased car, he got everything done for me in 2 days, and i was just a walk in, coming from another dealership.

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Recommend Dealer
Yes
Employees Worked With
Keith Jenkins
5.0
Tony Heitz
5.0
June 17, 2020

"Thanks to Keith, I got the car I really wanted for me and..."

- chyla.barner

Thanks to Keith, I got the car I really wanted for me and my family. He took great care of me. I appreciate him! Thanks!

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Recommend Dealer
Yes
Employees Worked With
Keith Jenkins
5.0
June 17, 2020

"Thanks Ben and the entire Jake Sweeney Mazda for you hard..."

- Mr. Wonderful

Thanks Ben and the entire Jake Sweeney Mazda for you hard work and wonderful customer service! You guys are great and took very good care of my SUV!

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Recommend Dealer
Yes
Employees Worked With
Jeff Ames
5.0
Ben Conover
5.0
June 12, 2020

"My appointment for an oil change is always on time."

- ALRICH1

I am always greeted on time for my appointment with respect and a knowledge about the service I am to receive. The wait time is great. I am very satisfied with my experience with Tri County Mazda service!

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Recommend Dealer
Yes
Employees Worked With
Terry Owens
5.0
Adam Blakely
5.0
June 12, 2020

"No better place to purchase a vehicle"

- steggie

I bought my past 5 vehicles from Jake Sweeney Mazda. Their friendly and knowledgable staff is where I always go when looking for an honest deal.

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Recommend Dealer
Yes
Employees Worked With
Mike Bonin
5.0
Robert Sabbagh
5.0
Other Employees : Jason Vaughn
June 10, 2020

" Service Dept."

- cthymns

They were able to change my brakes during my routine oil change appointment - greatly appreciated this. It saved me time by not having to make a separate appointment

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Recommend Dealer
Yes
Employees Worked With
Ben Conover
5.0
June 10, 2020

"The salesman Terry was good at dealing way my situation..."

- WILLIAMBRYANT117

The salesman Terry was good at dealing way my situation he help me out it was good deal I will be doing more business in the future

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Recommend Dealer
Yes
Employees Worked With
Mike Bonin
Terry Owens
5.0
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