Jake Sweeney Mazda Tri County

The service was done quickly, within the hour promised. I feel I was dealt with respectfully and honestly. I am very happy with this dealership.

Service representative was friendly and informative. Went out of his way to find the best coupon to apply to my service to maximize my savings. Greatly appreciated!

Once I decided that I wanted to buy a Miata I told Erica the trim level and color combos I wanted, in order. She found my second choice first, but continued until she found my first choice in Louisville! The process was simple, the delivery went as scheduled, and I love my new car!

Always excellent honest friendly service !!!! Dealerships always seem to be higher priced which can be hard but the quality of work and trust in the team doing the work is so important!! And you have that here ... great team

Efficient and fast process. Salesperson not very knowledge about Mazda, but had a product specialist that supported her and the specialist knew everything. Back-office, GM and finance very professional and addressed any question.

The service people at Jake Sweeney Mazda did a wonderful job of keeping me updated on the status of repairs. I dropped off my car the night before, and they called me first thing to let me know they had the car and would begin work immediately. I was emailed a quote for the repairs, and they followed up with a phone call to discuss. The repairs were finished by the end of the day, which was unexpected. I was offered a vehicle if repairs would have taken longer. We were stuck in traffic on the way back to the dealership at the end of the day, and the service rep offered to stay as long as needed so I could get my car back. Even though my vehicle is no longer under warranty, I continue to use Jake Sweeney Mazda because of their excellent service and friendliness.

My 2010 Mazda 3 started to exhibit signs of the dashboard melting. Basically, I went to clean it on a warm day and most of the rag stuck to the dash. I went online and discovered there was actually a ten year warranty that would replace the dash. I called Jake Sweeney Mazda and asked if they could help with the issue. The young lady on the phone set me up with an appointment and told me they would have a loaner for me. I didn't even have to ask! I dropped the car off and they set me up with a 2018 Mazda 3. This is where things started to go bad. That car was sweet. Nice leather, Bose system, heated seats, sport mode. Sooooo nice. I kept hoping something bad would happen to my car and I would need to keep the loaner just a bit longer. Maybe if things went right, something really bad would happen and they would just say, "keep the loaner, our apologies. But no. They finished the dash board replacement in a timely manner and I had to return the car. They even priced out an optional service for me (which I was able to accept or decline via a text message). I never had issues with communication, or the work that was done. The service department has done a great job to this point and I highly recommend them.

I was greeted promptly and told exactly what would be done to my car. The cost and wait were reasonable. I have no complaints and think your company has greatly improved your service department. I also appreciate that you have expanded the customer waiting area. Offer faster wi-fi and the waiting area will be perfect.

When I decided to purchase another car, there was no doubt that I was going to purchase another Mazda 6 from Jake Sweeney Mazda. Got a 2017 used model with lowmiles, just like when in 2012 I purchased my prior 2010 Mazda 6 with only 8,000 miles.. When I was in the dealership, it was great to be recognized by Jeff Ames as well.

The service associates were very professional and friendly! I had my Mazda 6 in for an oil change and tire rotation. They got me in quick and were done in one hour like they told me. I would happily recommend them!