Jake Sweeney Mazda Tri-County

Easy and Pleasant Transaction The salesman, GM, and finance manager with whom I dealt were all polite, professional, and easy going people. Information was presented clearly and c The salesman, GM, and finance manager with whom I dealt were all polite, professional, and easy going people. Information was presented clearly and completely. There weren't any high-pressure tactics or efforts to upsell to a more expensive car. I'd buy from them again. More

Took longer than expected and required a return visit. The people I worked with at Jake Sweeney Mazda Service were kind and easy to talk to, and the repair ultimately was completed correctly. That's about The people I worked with at Jake Sweeney Mazda Service were kind and easy to talk to, and the repair ultimately was completed correctly. That's about the extent of the positive comments I have in regards to this experience. After confirming that the necessary transmission repair (found in a Mazda TSB) was covered under my extended warranty, I dropped the car off at Jake Sweeney Mazda on December 19 to have a service technician verify the need for the repair and contact the warranty company to initiate that process. When I heard back from the dealership, I was advised that they dismantled the transmission and verified the repair, and that the warranty company was leaving me with over $700 of out of pocket costs. The representative from the dealership was unable to provide me with additional information, and was not eager to do any additional research. I proceeded to find out for myself. After about an hour and a dozen phone calls back and forth between the dealership and the warranty company, I was able to determine that the dealership did not include several of the necessary parts in their quote to the warranty company (the parts were on the dealer invoice, but weren't included in the claim submitted to the warranty company). The warranty company needed to confirm that with the dealership, so I finally convinced the dealership to call the warranty company with the information I had provided. Subsequently, the entire repair was covered under the warranty. I'm still unsure why I had to do all of this work, rather than the representative from the dealership reviewing the claim and getting it corrected on my behalf. So on with the repair. This took much longer than anticipated - I had expected to have the car back after the New Year due to a wait on parts and the craziness of the holidays, but it wasn't until January 9 when I finally received a call advising that the repair was complete, the car was test driven, and that I could come pick it up. I picked up the next morning, January 10. On my drive home, I noticed significant problems with the repair (problems that should have been noticed on a service tech's test drive), which led to me needing to return to the dealership once again. This time, they had the car for 2+ more weeks (with no updates along the way). I heard from the dealership the morning of January 25 to advise that the repair had been completely redone from scratch, the car had been test driven by several individuals, and that it was fixed. I thought we were out of the woods, so I told them I'd be over on my lunch break to pick up. I went to pick up the car, only to discover that one of the service employees left my key in another customer's car - now I'd wasted my lunch break and still didn't have my car back. They called some hours later to advise that the key was returned, and I went and picked up the car after work. I can say that they were extremely friendly throughout the entire process, but the lack of precision is disheartening. More

Drivers side speaker Always heard my speaker making noises. Had an old change and luckily Ben heard the rattling noise and he suggested that I have it serviced. Luckily it Always heard my speaker making noises. Had an old change and luckily Ben heard the rattling noise and he suggested that I have it serviced. Luckily it was a lose screw. More

Car purchase Was treated very professionally sand with courtesy. All information was provided me to help with my decision to buy my existing leased car. Very happy Was treated very professionally sand with courtesy. All information was provided me to help with my decision to buy my existing leased car. Very happy with my experience More

Expensive $90 oil change. Expensive. Weren't willing to work on price at all also asked about I stalling apple car play said $400 weren't willing to negotiate t $90 oil change. Expensive. Weren't willing to work on price at all also asked about I stalling apple car play said $400 weren't willing to negotiate that outrageous price either. More

Rockstar Service Team The team is just awesome! Very pleasurable to deal with and always have a great attitude. Reason I always come back here for servicing my CX9 and reas The team is just awesome! Very pleasurable to deal with and always have a great attitude. Reason I always come back here for servicing my CX9 and reason it's running this well after 10+ years. More

Awesome experience Brian was awesome. Everyone at jake Sweeney Mazda was so helpful. We had a bad experience at Mazda West and came to the Tricounty dealership. They wer Brian was awesome. Everyone at jake Sweeney Mazda was so helpful. We had a bad experience at Mazda West and came to the Tricounty dealership. They were amazing!! Thank you. They totally tiered a horrible experience around. More

So smooth Great experience with buying my new car. Actually went looking for information and it seemed making a purchase was the progression of it. The staff I Great experience with buying my new car. Actually went looking for information and it seemed making a purchase was the progression of it. The staff I dealt with all were informative, friendly and helpful. This is my first purchase from Jake Sweeney and if the service is as good as the sale then I'll be your customer for life. I'm looking forward to that. More