Jake Sweeney Mazda Tri-County

WORST EXPERIENCE Our experience actually started out pretty well. However, they didn't have the exact car we wanted. Doug, the manager said he could locate the car we Our experience actually started out pretty well. However, they didn't have the exact car we wanted. Doug, the manager said he could locate the car we wanted. He told us to come to the dealership to test drive the car we wanted, but only difference is - is that the one we wanted was a different color. We get to the dealership and talked with Duke. Doug came over and told us he located 2 CX9 touring FWD in white - one has premium package and the other does not. We told him we wanted the one with premium package. So, Duke had us test drive a CX-9 with a touring package but the car was a brown color. Duke explained that this would be our car, but in white once they get it from the other dealership. We left the dealership that Saturday night thinking we were going to get that same exact car but in white. However, Monday comes around and I received and email from both Duke and Doug saying there must have been confusion. They claimed we did not test drive the car with premium package! I was like - are you serious right now!? Duke even went over all the additional features. Doug even said they didn't have any in stock with the premium touring package! However, when I look on their website -- the car i test drove is right on it and it says premium touring package! I'm not sure why their strange behavior happened but never would I blame customers for the confusion! So, apparently they quoted us for the wrong car. They claimed we test drove a car that didn't have the touring package and blamed us for the confusion! Absolutely awful! More

Continued excellence I recently purchased a 2017 Mazda3, the fourth Mazda I've purchased from the dealership. Each time the staff at Jake Sweeney Mazda have been informat I recently purchased a 2017 Mazda3, the fourth Mazda I've purchased from the dealership. Each time the staff at Jake Sweeney Mazda have been informative and pleasant to deal with. On this occasion I initially communicated with Doug via email. He was prompt with his replies and set up an appointment with Duke who was friendly and professional. My experience with Tony in the business office, with whom I purchased two cars was friendly and professional as well. Have never had an issue with the service department either. Keep up the great work! More

Great Experience, Excellent Service and Valued Purchase! I recently purchased a used 2014 CX-5 and I could not be happier! Having previously owned a Mazda for 10 years, I did not want to venture to a differe I recently purchased a used 2014 CX-5 and I could not be happier! Having previously owned a Mazda for 10 years, I did not want to venture to a different brand. I have had nothing but great experiences with my former vehicle. I found this car on the Jake Sweeney Mazda website one late evening. After expressing interest in the car online, I was contacted the very next morning by Keith Jenkins. I had been out of town for the weekend and left Keith a message that I was interested in the vehicle. My husband and I decided to stop by when I got back in town, without an appointment. Keith greeted us and helped answer all of my questions. We were able to take it for a test drive without any hesitation. Keith provided excellent customer service and created a package deal that I was very happy with. I will definitely be referring my family and friends to this dealership and to Keith. I am so happy with my purchase and I am in LOVE with this beautiful car! More

Excellent service...love this car! My husband and I just bought a 2016 CX-9 and I absolutely love it! My husband and the dealership did all of the negotiating...which was very easy and My husband and I just bought a 2016 CX-9 and I absolutely love it! My husband and the dealership did all of the negotiating...which was very easy and we walked in and signed the papers really quick. They made it very enjoyable and I absolutely love the vehicle. More

Miata Purchase I purchased a Miata over the internet from Illinois. The sale was quick and easy. Everything went smoothly when I arrived. I would buy a car from them I purchased a Miata over the internet from Illinois. The sale was quick and easy. Everything went smoothly when I arrived. I would buy a car from them again. More

Words can not express... What an awesome team at JS Mazda TC Logged into JS Mazda website to get prequalified to see how much car I could actually afford. Due to high level of nerves.... misread the qualifier a Logged into JS Mazda website to get prequalified to see how much car I could actually afford. Due to high level of nerves.... misread the qualifier and missed a few questions. Received a response that someone from the dealership would return my call. Of course, I thought the worse. Greg Fails called within 10mins, I explained my situation, being honest up front. In return so was Greg and the rest is history. Had the pleasure of meeting Greg and the JS TC team last night. I'm now riding around in my 2017 Mazda 6GT. Truly a pleasure working with Greg and Tony Heitz. Tony made my husband and I feel at ease while signing paperwork. Can't say enough about this location. Awesome team JS Mazda Tri County!! More

Traded my dream car and they made it a bit easier! Called Greg Fails on Wednesday told him my wife really wanted a MiniCooper , and they had one, but theres a catch I'd be trading a 2016 Must Called Greg Fails on Wednesday told him my wife really wanted a MiniCooper , and they had one, but theres a catch I'd be trading a 2016 Mustang GT that was my dream car ! I told Greg my car was worth much more $ than a used Mini Cooper he took my number got a fair deal together so I was there Thursday AM to test drive the Mini! I HATED IT!!! So no deal he did say I could buy a new 2016 Mazda CX3 AWD for almost the same money problem was my wife didn't like CX3s so I left with the words work your best deal and I'll see if my wife would consider it! He texted a bit later with a very fair deal so i told my wife we could test drive the Mazda if she liked it fine if not I keep my Mustang! Unfortunately she liked it and now I'm Mustangless and my wife has a new CX3 !! Its really a nice suv and Greg worked all day to make a deal! He was great to deal with and took the time to explain all the computer gadgets to us late 50's morons on the new car! Thanks to Greg and all the Jake Sweeney crew!! More

Bought a Ford truck at a Mazda dealership! Have not purchased a vehicle for several years and forgot how much detail is involved. Found the truck on the Internet from Louisville, KY area. Keith Have not purchased a vehicle for several years and forgot how much detail is involved. Found the truck on the Internet from Louisville, KY area. Keith Jenkins was a great help in getting the truck ready for my examination and test drive, then smoothed out some of the finance and credit process. More

I bought a new car! I had the pleasure of working with Greg Fails! He is a very polite man! Very sweet and quick! I was nervous, this is my first time buying a car. He ex I had the pleasure of working with Greg Fails! He is a very polite man! Very sweet and quick! I was nervous, this is my first time buying a car. He explained everything to me, but didnt keep me waiting long! More

My apologies There should have been a five star on the pricing too. I'm not sure why it wouldn't allow me to do that! Thanks again Keith. Just wanted to make sure There should have been a five star on the pricing too. I'm not sure why it wouldn't allow me to do that! Thanks again Keith. Just wanted to make sure you got the review you deserved. More