
Jake Sweeney Mazda Tri-County
Cincinnati, OH
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Great experience! I had a great experience purgatory a used vehicle. Everything was beer easy and painless. The salesman was outstanding, he was very courteous and prof I had a great experience purgatory a used vehicle. Everything was beer easy and painless. The salesman was outstanding, he was very courteous and professional. More
Jake Sweeney Mazda / Greg Fails - Exceeded Expectations I would like to commend Greg Fails and the staff at Jake Sweeney for providing an exceptional sales experience. Greg and team provided online price q I would like to commend Greg Fails and the staff at Jake Sweeney for providing an exceptional sales experience. Greg and team provided online price quotes without any strings attached. The buying experience was smooth and the transfer of the car was detailed. More
Very welcoming and personable Everything was comfortable about the transactions. My only regret is that I was unsure about what vehicle model I wanted. I was never really encourag Everything was comfortable about the transactions. My only regret is that I was unsure about what vehicle model I wanted. I was never really encouraged to test drive the second model. I have to admit I regret not being more upfront with want I was interested in. More
Great service, great salesman Greg Fails was so very helpful. He knew the answer to every question we presented. Greg was easy to talk with and knowledgable without being pushy. Greg Fails was so very helpful. He knew the answer to every question we presented. Greg was easy to talk with and knowledgable without being pushy. The showroom was clean and very attractive. It was a very very good experience. More
Excellent Service Staff!! The entire service staff is excellent to deal with!!! I drive 2 hours just to have my car's service done there and am happy to do so. Everyone is ve The entire service staff is excellent to deal with!!! I drive 2 hours just to have my car's service done there and am happy to do so. Everyone is very helpful and the service is always done in a timely manner. Thanks Dave for always doing an awesome job on my CX-5. I always consider the service department when looking for a new vehicle. I will definitely consider Jake Sweeney if I need another vehicle. More
New car Great experience buying a new car. Worked with the entire family to make the interaction relaxed. Was able to answer all the questions while we went a Great experience buying a new car. Worked with the entire family to make the interaction relaxed. Was able to answer all the questions while we went and we never felt like we were ignored for any reason. More
The best there is The whole experience was exactly what it should be. Everyone treated us like family. Joe and Tony really made sure each step was done with care and ha The whole experience was exactly what it should be. Everyone treated us like family. Joe and Tony really made sure each step was done with care and handled professionally. The finance department was incredibly fast and efficient. I won't go anywhere else, customers for life. More
Great service, sales, customer service! We had a great experience from start to finish. Great customer service, no pressure sales, quick and easy financing. Joe and Tony were incredibly help We had a great experience from start to finish. Great customer service, no pressure sales, quick and easy financing. Joe and Tony were incredibly helpful. We love our car and would not go anywhere else to buy. Great experience all around. More
Was not considerate of customers time Bought a new car there but they couldn't find the second key. JC said he had scheduled an appointment with the service department to get key since it Bought a new car there but they couldn't find the second key. JC said he had scheduled an appointment with the service department to get key since it had to be programmed. Showed up at scheduled time and the service department said I wasn't scheduled. Talked to JC about this and he rescheduled with service department. It happened again, I was on time for my scheduled service appointment only to be told there was no appointment. Talked to JC again, repeat performance only this time I called the day after and they said they have never been asked by JC to have my new key replaced and programmed. Service department person was awesome but I would never buy a car here again. More
Greg Fails -- best car buying experience we've ever had I bought my first new car 27 years ago. Since then, I've bought several others and had mostly annoying experiences with dealerships trying to sneak th I bought my first new car 27 years ago. Since then, I've bought several others and had mostly annoying experiences with dealerships trying to sneak things into the deal, bully me into extended warranties, or not listen to what I really wanted. Two years ago, we bought a CX-5 from this dealership. That experience was pretty good, but dealing with Greg was a hundred times better. My wife and I let him know what we were looking for and he came back immediately with a great deal. He didn't try to oversell us or sneak anything into the deal. Everything was positive and straightforward. When we went to pick up the car, we were in and out in under two hours, including dealing with a trade-in and financing. Throughout, Greg was friendly, honest, and wonderful to deal with. We can't recommend him highly enough! More