
Jake Sweeney Mazda Tri-County
Cincinnati, OH
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Was not considerate of customers time Bought a new car there but they couldn't find the second key. JC said he had scheduled an appointment with the service department to get key since it Bought a new car there but they couldn't find the second key. JC said he had scheduled an appointment with the service department to get key since it had to be programmed. Showed up at scheduled time and the service department said I wasn't scheduled. Talked to JC about this and he rescheduled with service department. It happened again, I was on time for my scheduled service appointment only to be told there was no appointment. Talked to JC again, repeat performance only this time I called the day after and they said they have never been asked by JC to have my new key replaced and programmed. Service department person was awesome but I would never buy a car here again. More
Greg Fails -- best car buying experience we've ever had I bought my first new car 27 years ago. Since then, I've bought several others and had mostly annoying experiences with dealerships trying to sneak th I bought my first new car 27 years ago. Since then, I've bought several others and had mostly annoying experiences with dealerships trying to sneak things into the deal, bully me into extended warranties, or not listen to what I really wanted. Two years ago, we bought a CX-5 from this dealership. That experience was pretty good, but dealing with Greg was a hundred times better. My wife and I let him know what we were looking for and he came back immediately with a great deal. He didn't try to oversell us or sneak anything into the deal. Everything was positive and straightforward. When we went to pick up the car, we were in and out in under two hours, including dealing with a trade-in and financing. Throughout, Greg was friendly, honest, and wonderful to deal with. We can't recommend him highly enough! More
Overall fantastic experience! I had a very positive experience. The staff was friendly and helpful throughout the process. I highly recommend working with Raymond, who was very fri I had a very positive experience. The staff was friendly and helpful throughout the process. I highly recommend working with Raymond, who was very friendly, listened really well, had great patience, and found me a fantastic car and deal. More
Perfect Experience Greg was awesome to work with and made the process both fun and easy. We were in and out in under an hour! We will definitely be going back for an fut Greg was awesome to work with and made the process both fun and easy. We were in and out in under an hour! We will definitely be going back for an future purchases. This is the second car that we have bought from Greg and we do not regret anything! More
Great Deal Chet was extremely helpful and informative not to mention he got us a great deal. The no hassle experience made it a pleasure to work with him. He qu Chet was extremely helpful and informative not to mention he got us a great deal. The no hassle experience made it a pleasure to work with him. He quickly found what we wanted and had it waiting for us when we arrived to finalize the purchase. If you are in the market for a new car, Chet is your man. More
Fantastic Experience Chet answered all of my questions, he was very patient and even helped me to apply for the car insurance. I enjoyed the experience and I truly recomme Chet answered all of my questions, he was very patient and even helped me to apply for the car insurance. I enjoyed the experience and I truly recommend him! More
Great Experience Gave me more than expected on my trade in and did not pressure me into buying. Made the buying process very easy. Would highly recommend Chet. Gave me more than expected on my trade in and did not pressure me into buying. Made the buying process very easy. Would highly recommend Chet. More
Great experience, highly recommend! I rarely write a review, but this was a very enjoyable experience, thanks to Mr. Greg Fails and the rest of the staff that I met at Jake Sweeney Mazda I rarely write a review, but this was a very enjoyable experience, thanks to Mr. Greg Fails and the rest of the staff that I met at Jake Sweeney Mazda. Greg responded very quickly to all my email inquiries. At the dealership, he honored all commitments he had made. He is very kind, professional and effective. For these reasons I was able to complete the purchase of a new Mazda 6 in only two hours. I highly recommend Jake Sweeney Mazda and, especially, Greg Fails! More
Excellent Service Jeff is always very personable and he takes good care of me. The place is very clean, the services is done in a timely manner. More importantly is is Jeff is always very personable and he takes good care of me. The place is very clean, the services is done in a timely manner. More importantly is is done correctly the first time. More
Excellent Service-Everytime Kudos to Jeff Ames for always taking care of me when I bring my vehicle in for service. He always goes above and beyond to make sure I am taken care Kudos to Jeff Ames for always taking care of me when I bring my vehicle in for service. He always goes above and beyond to make sure I am taken care of. Also would like to recognize Dave Ottopal in Service as he has always resolved any issues and taken test drives with me to confirm. A great team of individuals here More