Jake Sweeney Mazda Tri-County

Attentive sales people, friendly, informative. Keith Jenkins was very attentive, informative and friendly. He took a lot of time with me to make sure I got the right deal that I could afford and w Keith Jenkins was very attentive, informative and friendly. He took a lot of time with me to make sure I got the right deal that I could afford and was the best fit for me and my family. More

Great Experience Dealt with Greg Fails on the purchase of a new vehicle and he was a complete professional and big help throughout the process. He made us feel at ease Dealt with Greg Fails on the purchase of a new vehicle and he was a complete professional and big help throughout the process. He made us feel at ease with our purchase, answered any and all questions, and provided a great deal compared to other dealers we were working with. Greg put us as customers first, which was not what we were getting from other locations. This was so much the case, that we were willing to drive from Louisville, KY to buy a car from Jake Sweeney in Cincinnati. The entire purchasing process was quick and painless. We left with the car we wanted, and a good feeling about everything. More

Quick and easy I recently brought my Mazda 6 in for service and then realized the next day, that it would be best for me to trade it in. I called the sales departmen I recently brought my Mazda 6 in for service and then realized the next day, that it would be best for me to trade it in. I called the sales department, and within a very short time frame, Greg Fails had a brand new car sitting and waiting for me to drive off the lot. He was AWESOME! Upon my arrival, he was very warm and friendly; he was also extremely helpful. He took the time to show me how to use all features, and even assisted me with cleaning out my trade-in! It was a really good experience! And I'm thrilled to have a new car. Thank you to all who made this happen so quickly! More

Great Customer service Jeff and his team greeted me right away! They gave me tips to get the most out of my Mazda and the service that needed to be done was faster then they Jeff and his team greeted me right away! They gave me tips to get the most out of my Mazda and the service that needed to be done was faster then they originally quoted. More

Pleasant experience with the sales person thru financing This dealership had the exact car we were looking for (model, color, etc.); they had fair pricing. The salesman was friendly and not pushy. The fina This dealership had the exact car we were looking for (model, color, etc.); they had fair pricing. The salesman was friendly and not pushy. The financing process seemed seamless. The service area looked impeccably clean! Everyone seemed to really care about their job and their product. More

Fast and Friendly Process The car-buying process was extremely easy, and we were able to get a really good deal without any haggling! The staff was interested, honest and helpf The car-buying process was extremely easy, and we were able to get a really good deal without any haggling! The staff was interested, honest and helpful. More

Thanks to Jeff and Jake Sweeney Mazda Jake Sweeney Mazda has always been professional, thorough, and quick. I have always taken my cars to them for service and will continue to do so. Je Jake Sweeney Mazda has always been professional, thorough, and quick. I have always taken my cars to them for service and will continue to do so. Jeff Ames especially has proven himself to manage the service part of the business with great finesse. Thanks Jeff and Jake Sweeney Mazda! More

Service Department Great people.Friendly,thorough,and super accommodating. easy to make an appointment and service done in a minimal amount of time,depending on the type Great people.Friendly,thorough,and super accommodating. easy to make an appointment and service done in a minimal amount of time,depending on the type of service needed. More

Efficent, on time, helpful service department I am on my third Mazda and have had Jake Sweeney service each of them. I appreciate the continuity of having Jeff and Adam work with me. They always I am on my third Mazda and have had Jake Sweeney service each of them. I appreciate the continuity of having Jeff and Adam work with me. They always take the time to answer questions about the service being done and make honest recommendations. I get nervous when I see a new face in the service department but have been impressed with the various team members over the years. They always get me in and out in an efficient manner which I appreciate. They have arranged a loaner without my asking on the rare occasion that the service will take more time. More

Fair, fast and easy buying experience I went to test drive a used Mazda 6. I was traveling from the Louisville area and did not have a lot of time available. I arrived shortly after no I went to test drive a used Mazda 6. I was traveling from the Louisville area and did not have a lot of time available. I arrived shortly after noon and met Greg Fails (whom I had spoken with and exchanged emails a few times). Greg quickly had me test driving the used Mazda 6. After the test drive he suggested I consider a new car as it was not much more money. I was doubtful that was true but he quickly told me the difference without a drawn out negotiation. He was right, it wasn't much more money. I was not planning to trade my car but we quickly got into that process. This was the lengthiest part of the transaction. I'm never a fan of trading (although I've traded a few cars before). We did arrive at an agreed trade value. I started cleaning my car out for the trade, they assembled all the paper-work and prepped my car. Bottom line I was out the door by 2:40 PM, an impressive feat to me. Greg was pleasant and fair and engaged in no shenanigans. I would recommend him and would purchase again from him. My only negative comment about the buying experience is the dealerships inclusion of a paint and interior protection package (essentially an additional warranty). It is not cheap nor is it something I wanted. It wreaks of the old days when dealers sold undercoating to bolster profit margins and is a modern approach with the same intent. I don't understand why this dealership engages in this type of business practice as it marred an otherwise excellent experience. I don't want any reader of this review to let my single negative comment leave a bad impression of the dealership but I did believe it worth mentioning. Again, I had a very good experience at Jake Sweeney Mazda and would consider buying from them again. It's also worth mentioning that purchasing from them saved me money over what I could find available at the Louisville area Mazda dealers and was well worth my trip to Cincinnati. More